Leadership and policy deployment: The backbone of TQM

Total Quality Management and Business Excellence

Volumn 22, Issue 5, 2011, Pages 517-534

  Oakland, John ^a  

^a Oakland Consulting PLC   (United Kingdom)

Author keywords

Business excellence; Culture change; Leadership; Quality in the twenty first century; Quality policy strategy deployment; Total quality management (tqm)

Indexed keywords

EID: 79957989807     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783363.2011.579407     Document Type: Review

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