Research on the correlation between implementation strategies of TQM, organizational culture, TQM activities and operational performance in high-tech firms

Information Technology Journal

Volumn 9, Issue 8, 2010, Pages 1696-1705

  Chung, Yi Chan ^a   Hsu, Yao Wen ^a   Tsai, Chih Hung ^b  

^a TA HWA INSTITUTE OF TECHNOLOGY   (Taiwan)

^b YUANPEI UNIVERSITY   (Taiwan)

Author keywords

Cost leadership; Differentiation; Operational performance; Organizational culture; TQM activities

Indexed keywords

COSTS; DIFFERENTIATION (CALCULUS); INDUSTRIAL RESEARCH; INVENTORY CONTROL; TOTAL QUALITY MANAGEMENT;

DIFFERENTIATION STRATEGIES; FINANCIAL PERFORMANCE; HSINCHU SCIENCE-BASED INDUSTRIAL PARKS; IMPLEMENTATION STRATEGIES; INVENTORY MANAGEMENT; OPERATIONAL PERFORMANCE; ORGANIZATIONAL CULTURES; TOTAL QUALITY MANAGEMENTS (TQM);

QUALITY MANAGEMENT;

EID: 78651355652     PISSN: 18125638     EISSN: 18125646     Source Type: Journal    
DOI: 10.3923/itj.2010.1696.1705     Document Type: Article

References (59)

1. Agus, A. and M. Abdullah, 2000a. Total quality management practices in manufacturing companies in Malaysia: An exploratory analysis. Total Qual. Manage. Bus. Excellence, 11: 1041-1052.
2. Agus, A. and M. Abdullah, 2000b. The mediating effect of customer satisfaction on TQM practices and financial performance. Singapore Manage. Rev., 22: 55-73.
3. Ahire, S.L., D.Y. Golhar and M.A. Waller, 1996. Development and validation of TQM implementation constructs. Decision Sci., 27: 23-56.
4. Al-Khahfa K.N. and E.M. Aspmwall, 2001. Using the competing values framework to investigate the culture of Qatar industries. Total Qual. Manage. Bus. Excellence, 12: 417-428.
5. Antony, J., K. Leung, G. Knowles and S. Gosh, 2002. Critical success factors of TQM implementation in Hong Kong industrials. IJQRM., 19: 551-566.
6. Belohlav, J. A., 1993. Quality, strategy and competitiveness. Calif. Manage. Rev., 35: 55-67.
7. Bhanugopan, R., 2002. Total quality management in papua New Guinea: A survey of current practices. TQM Magazine, 14: 120-126.
8. Black, S.A. and L.J. Porter, 1996. Identification of the critical factors of TQM. Decision Sci., 27: 1-21.
9. Bounds, G., L. Yorks, M. Adams and G. Ranney, 1994. Beyond total Quality Management-Toward the Emerging Paradigm. International Edn., McGraw-Hill, New York, USA.
10. Brah, S.A., S.S.L. Tee and B. Rao, 2002. Relationship between TQM and performance of Singapore companies. Int. J. Qual. Reliab. Manage., 19: 356-379.
11. Chang, F.S. and H.A. Wiebe, 1996. The ideal culture profile for total quality management: A competing values perspective. Eng. Manage. J., 8: 19-26.
12. Chien, T.W., S.J. Lin, W.C. Wang, H.W. Leung, W.P. Lai and A.L. Chan, 2010. Reliability of 95% confidence interval revealed by expected quality-of-life scores: An example of nasopharyngeal carcinoma patients after radiotherapy using EORTC QLQ-C 30. Health Qual. Life Outcomes, 8: 68-68.
13. Chung, Y.C, Y.W. Hsu and C.H. Tsai, 2010. Research on correlation between information technology involvement, market orientation, innovative activities implementations and firm performances in Taiwan's science industrial park. Inform. Technol. J., 9: 621-631.
14. Dellana, S.A. and R.D. Hauser, 1999. Toward defining the quality culture. Eng. Manage. J., 11: 11-15.
15. Dess, G.G. and P.S. Davis, 1984. Porters (1980) generic strategies as determinants of strategic group membership and organizational performance. Acad. Manage. J., 27: 467-488.
16. Douglas, T.J. and W.Q. Judge, 2001. Total quality management implementation and competitive advantage: The role of structural control and exploration. Acad. Manage. J., 44: 158-169.
17. Easton, G.S. and S.L. Jarrell, 1998. The effects of total quality management on corporate performance: An empirical investigation. J. Business, 71: 253-307.
18. Flynn, B.B., RG. Schroeder and S. Sakakibara, 1995. The impact of quality management practices on performance and competitive advantage. Decision Sci. J., 26: 659-691.
19. Garvin, D.A., 1988. Managing Quality: The Strategic and Competitive Edge. Free Press, New York.
20. George, S. and A. Weimerskirch, 1998. Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies. Wiley, New York.
21. Hendricks, K.B. and V.R. Smghal, 2001. Firm characteristics, total quality management and financial performance. J. Operat. Manage., 19: 269-285.
22. Huarng, F. and Y.T. Chen, 2002. Relationships of TQM philosophy, methods and performance: A survey in Taiwan. Ind. Manage. Data Syst, 102: 226-234.
23. Ismail, S. and M. Ebrahimpour, 2003. Examination and comparison of the critical factors of Total Quality Management (TQM) across countries. Int. J. Prod. Res., 41: 235-268.
24. Jeffries, D., B. Evans and P. Reynolds, 1996. Training for Total Quality Management. 2nd Edn., Kogan Page Practicial Training Series, London.
25. Juran, J.M. and F.M. Gyrna, 1993. Quality Planning and Analysis: From Product Development through Use. McGraw-Hill, New York.
26. Kaynak, H., 1997. Total Quality Management and Just-in- Time Purchasing: Their Effects on Performance of Firms Operating in the US. Garland Science Publishing, New York, UK.
27. Kaynak, H., 2003. The relationship between total quality management practices and their effects of firm performance. J. Operat. Manage., 21: 405-435.
28. Kekale, T. and J. Kekale, 1995. A mismatch of cultures: A pitfall of implementing a total quality approach. Int. J. Qual. Reliability Manage., 12: 210-220.
29. Krajewski, L.J. and L.P. Ritzman, 2002. Operations Management: Strategy and Analysis. 6th Edn., Addis on-Wesley, Massachusetts, New England.
30. Kujala, J., 2004. Total quality management as a cultural phenomenon. Qual. Manag. J., 11: 43-55.
31. Levin, D.Z. and S.M. Shortell, 2006. Does large size always slow down learning and implementation: The role of motivation and culture. Working Paper, Rutgers Business School-Newark and New Brunswick, Rutgers University, Newark, NJ. http://www.levin.rutgers.edu/research/size-paper.pdf.
32. Maani, K.E.,M.S. PuttenllandD.G. Sluti, 1994. Empirical analysis of quality improvement in manufacturing.Int. J. Q. Reliability Manage., 11: 19-37.
33. Maull, R., P. Brown and R. Cliffe, 2001. Organizational culture and quality improvement. Int. J. Operat. Prod. Manage., 21: 302-326.
34. McNabb, D.E. and F.T. Sepic, 1995. Culture, climate and total quality management: Measuring readiness for change. Public Productivity Manage. Rev., 18: 369-385.
35. Metri, B.A., 2005. TQM critical success factors for construction firms. Manage.: J. Contemporary Manage. Issues, 10: 61-72.
36. Miller, D., 1988. Relating Porters business strategies to environment and structure: Analysis and performance implications. Acad. Manage. J., 31: 280-308.
37. MosadeghRad, A.M., 2006. The impact of organizational culture on the successful implementation of total quality management. TQM Mag., 18: 606-625.
38. Motwani, J., 2001. Critical factors and performance measures of TQM. TQM Mag., 13: 292-300.
39. Nunnally, J.C., 1978. Psychometric Theory. 2nd Edn., McGraw-Hill, New York, ISBN-10: 007047849X.
40. Parker, R. and L. Bradley, 2000. Organizational culture in the public sector: Evidence from six organizations. Int. J. Public Sector Manage., 13: 125-141.
41. Porter, M.E., 1980. Competitive Strategy: Techniques for Analysing Industries and Competitors. The Free Press, New York.
42. Powell, T.C., 1995. Total quality management as competitive advantage: A review and empirical study. Strategic Manage. J., 16: 15-37.
43. Prajogo, D.I. and A.S. Sohal, 2001. TQM and innovation: A literature review and research framework. Technovation, 21: 539-558.
44. Prajogo, D.I. and CM. McDermott, 2005. The relationship between total quality management practices and organizational culture. Int. J. Operat. Prod. Manage., 25: 1101-1122.
45. Prajogo, D.I. and A.S. Sohal, 2006. The relationship between organization strategy, Total Quality Management (TQM) and organization performance-the mediating role of TQM. Eur. J. Operat. Res., 168: 35-50.
46. Quazi, H.A., J. Jemangin, L.W. Kit and C.L. Kian, 1998. Critical factors in quality management and guidelines for self assessment: The case of Singapore. Total Qual. Manage., 9: 35-55.
47. Quek, E.E. and S. Yusof, 2003. A survey of TQM practices in the Malaysian electrical and electronic industry. Total Qual. Manage. Bus. Excellence, 14: 63-77.
48. Quinn, R.E., 1988. Beyond Rational Management: Mastering Paradoxes and Competing Demands of High Performance. Jossey-Bass Publisher, San Francisco, USA.
49. Reed, R, D.J. Lemark and J.C. Montgomery, 1996. Beyond process: TQM content and firm performance. Acad. Manage. Rev., 21: 173-202.
50. Salaheldm, S.I., 2003. The implementation of TQM strategy in Egypt: A field-force analysis. TQM Mag., 15: 266-274.
51. Samson, D. and M. Terziovski, 1999. The relationship between total quality management practices and operational performance. J. Operat. Manage., 17: 393-409.
52. Saraph, J.V., P.G. Benson and R.G. Schroeder, 1989. An instrument for measuring the critical factors of quality management. Decision Sci., 20: 810-829.
53. Seetharaman, A., J. Sreenivasan and L. Boon, 2006. Critical success factors of total quality management. Qual. Quantity, 40: 675-695.
54. Su, C.T., S.C. Li and C.H. Su, 2003. An empirical study of the Taiwan national quality award causal model. Total Qual. Manage. Bus. Excellence, 14: 875-893.
55. Tamimi, N., 1995. An empirical investigation of critical TQM factors using exploratory factor analysis. Int. J. Prod. Res., 33: 3041-3051.
56. Terziovski, M. and D. Samson, 2000. The effects of company size on the relationship between TQM strategy and organizational performance. TQM Mag., 12: 144-148.
57. Westbrook, J.D. and D.R. Utley, 1995. TQM-the effect of culture on implementation. Eng. Manage. J., 7: 31-34.
58. Yamin, S., F. Mavondo, A. Gunasekaran and J.C. Sarros, 1997. A study of competitive strategy, organizational innovation and organizational performance among australian manufacturing companies. Int. J. Prod. Econ.,52: 161-172.
59. Zammuto, R.F. and J.Y. Krakower, 1991. Quantitative and qualitative studies of organizational culture. Res. Organ. Change Dev., 5: 83-114.