Analysis of level of service at airport departure lounges: User perception approach

Journal of Transportation Engineering

Volumn 134, Issue 2, 2008, Pages 105-109

  Correia, Anderson R ^a   Wirasinghe, S C ^b  

^a INSTITUTO TECNOLÓGICO DE AERONÁUTICA   (Brazil)

^b UNIVERSITY OF CALGARY   (Canada)

Author keywords

Airport terminals; Passengers; Regression analysis

Indexed keywords

CUSTOMER SATISFACTION; MANAGEMENT; PLANNING; REGRESSION ANALYSIS;

AIRPORT TERMINALS; LEVEL OF SERVICE; SUCCESSIVE CATEGORIES METHOD;

AIRPORT BUILDINGS;

AIRPORT; DATA QUALITY; METHODOLOGY; PERCEPTION; REGRESSION ANALYSIS; TRANSPORTATION DEVELOPMENT; TRANSPORTATION PLANNING;

BRAZIL; SAO PAULO [BRAZIL]; SOUTH AMERICA;

EID: 38349144577     PISSN: 0733947X     EISSN: None     Source Type: Journal    
DOI: 10.1061/(ASCE)0733-947X(2008)134:2(105)     Document Type: Article

References (15)

1. Ashford, N., and Wright, P. H. (1992). Airport engineering, 3rd Ed., Wiley, New York.
2. Bock, R. D., and Jones, L. V. (1968). The measurement and prediction of judgment and choice, Holden-Day, San Francisco.
3. Correia, A. R. (2005). "Evaluation of level of service at airport passenger terminals: Individual components and overall perspectives." Ph.D. thesis, Univ. of Calgary, Calgary, Canada.
4. Correia, A. R., and Wirasinghe, S. C. (2007). "Development of level of service standards for airport facilities: Application to São Paulo International Airport." J. Air Transp. Manag. ZZZZZZ0969-6997, 13, 97-103.
5. Horonjeff, R., and McKelvey, F. X. (1994). Planning and design of airports, 4th Ed., McGraw-Hill, New York.
6. International Air Transport Association (IATA). (1995). Airport development reference manual, 8th Ed., Montreal.
7. Müller, C. (1987). "A framework for quality of service evaluation at airport terminals." Ph.D. thesis, Univ. of California, Berkeley, Calif.
8. Müller, C., and Gosling, G. D. (1991). "A framework for evaluating level of service for airport terminals." Transp. Plan. Technol. TPLTAK0308-1060, 16, 45-61.
9. Ndoh, N. N., and Ashford, N. (1993). "Evaluation of airport access level of service." Transportation Research Record. 1423, Transportation Research Board, Washington D.C., 34-39. Ndoh, N. N., and Ashford, N. (1993). "Evaluation of airport access level of service." Transportation Research Record. 1423, Transportation Research Board, Washington D.C., 34-39.
10. Omer, K. F. (1990). "Passenger terminal level of service measurement: A utility theoretic approach." MSc thesis, Carleton Univ., Ottawa.
11. Seneviratine, P. N., and Martel, N. (1991). "Variables influencing performance of air terminal buildings." Transp. Plan. Technol. TPLTAK0308-1060, 16(1), 1177-1179.
12. Seneviratine, P. N., and Martel, N. (1994). "Criteria for evaluating quality of service in air terminals." Transportation Research Record. 1461, Transportation Research Board, Washington D.C., 24-30. Seneviratine, P. N., and Martel, N. (1994). "Criteria for evaluating quality of service in air terminals." Transportation Research Record. 1461, Transportation Research Board, Washington D.C., 24-30.
13. Transport Canada. (1979). "A discussion paper on level of service definition and methodology for calculating airport capacity." Rep. No. TP 2027, Canada.
14. Transportation Research Board. (1987). "Measuring airport landside capacity." Special Rep. No. 215. TRB, National Research Council, Washington, D.C.
15. Wirasinghe, S. C., and Shehata, M. (1988). "Departure lounge sizing and optimal seating capacity for a given aircraft/flight mix-(i) single gate, (ii) several gates." Transp. Plan. Technol. TPLTAK0308-1060, 13, 57-71.