The dynamics of satisfaction and loyalty after relational transgressions

Journal of Services Marketing

Volumn 26, Issue 2, 2012, Pages 94-101

  Blocker, Christopher P ^a  

^a BAYLOR UNIVERSITY   (United States)

Author keywords

Customer loyalty; Customer relationship management; Customer satisfaction; Customer value

Indexed keywords

EID: 84859719999     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876041211215257     Document Type: Article

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