Equal access to hospitality services for guests with mobility impairments under the Americans with Disabilities Act: Implications for the hospitality industry

International Journal of Hospitality Management

Volumn 28, Issue 1, 2009, Pages 161-169

  Grady, John ^a   Ohlin, Jane Boyd ^b  

^a Carolina Coliseum ^*  (United States)

^b FLORIDA STATE UNIVERSITY   (United States)

Author keywords

Accessibility; Americans with Disabilities Act; Customer service; Mobility impairment; Training

Indexed keywords

EID: 55549138367     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2008.06.013     Document Type: Article

References (21)

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