E-customers' third party complaining and complimenting behavior

International Journal of Service Industry Management

Volumn 17, Issue 2, 2006, Pages 193-206

  Goetzinger, Lynn ^a   Park, Jung Kun ^a   Widdows, Richard ^a  

^a PURDUE UNIVERSITY   (United States)

Author keywords

Complaints; Consumer behaviour; Customer satisfaction; Electronic commerce

Indexed keywords

EID: 33645665360     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230610656999     Document Type: Article

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