메뉴 건너뛰기




Volumn , Issue , 2008, Pages 73-89

The case for emotion-induced toxicity: Making sense of toxic emotions in the workplace

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84859572826     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4337/9781848443778.00013     Document Type: Chapter
Times cited : (6)

References (110)
  • 1
    • 0041011178 scopus 로고
    • Emotional labor in service roles: the influence of identity
    • Ashforth, B.E. and R.H. Humphrey (1993), 'Emotional labor in service roles: the influence of identity', Academy of Management Review, 18, 88-115.
    • (1993) Academy of Management Review , vol.18 , pp. 88-115
    • Ashforth, B.E.1    Humphrey, R.H.2
  • 2
    • 36148994269 scopus 로고    scopus 로고
    • Emotions in organizations: a multilevel perspective
    • in F. Dansereau and F.J. Yammarino (eds), Research in Multi-level Issues, Volume 2: Multi-level Issues in Organizational Behaviour and Strategy, Oxford: Elsevier/JAI Press
    • Ashkanasy, N.M. (2003), 'Emotions in organizations: a multilevel perspective', in F. Dansereau and F.J. Yammarino (eds), Research in Multi-level Issues, Volume 2: Multi-level Issues in Organizational Behaviour and Strategy, Oxford: Elsevier/JAI Press, pp. 9-54.
    • (2003) , pp. 9-54
    • Ashkanasy, N.M.1
  • 3
    • 0036081048 scopus 로고    scopus 로고
    • Diversity and emotion: the new frontiers in organizational behavior research
    • Ashkanasy, N.M., C.E.J. Härtel and C.S. Daus (2002), 'Diversity and emotion: the new frontiers in organizational behavior research', Journal of Management, 283, 307-38.
    • (2002) Journal of Management , vol.28 , Issue.3 , pp. 307-338
    • Ashkanasy, N.M.1    Härtel, C.E.J.2    Daus, C.S.3
  • 4
    • 0003476774 scopus 로고    scopus 로고
    • Emotions in the Workplace
    • Westport, CT: Quorum Books
    • Ashkanasy, N.M., C.E.J. Härtel and W.J. Zerbe (2000), Emotions in the Workplace, Westport, CT: Quorum Books.
    • (2000)
    • Ashkanasy, N.M.1    Härtel, C.E.J.2    Zerbe, W.J.3
  • 5
    • 47549098904 scopus 로고    scopus 로고
    • What lies beneath? A process analysis of affective events theory
    • in N.M. Ashkanasy, W.J. Zerbe and C.E.J. Härtel (eds), Research on Emotion in Organizations, Volume 1: The Effect of Affect in Organizational Settings, New York: Elsevier
    • Ashton-James, C.E. and N.M. Ashkanasy (2005), 'What lies beneath? A process analysis of affective events theory', in N.M. Ashkanasy, W.J. Zerbe and C.E.J. Härtel (eds), Research on Emotion in Organizations, Volume 1: The Effect of Affect in Organizational Settings, New York: Elsevier, pp. 23-46.
    • (2005) , pp. 23-46
    • Ashton-James, C.E.1    Ashkanasy, N.M.2
  • 6
    • 24944578645 scopus 로고    scopus 로고
    • Exploring the role of emotions in injustice perceptions and retaliation
    • Barclay, L.J., S.D. Pugh and D. Skarlicki (2005), 'Exploring the role of emotions in injustice perceptions and retaliation', Journal of Applied Psychology, 904, 629-43.
    • (2005) Journal of Applied Psychology , vol.90 , Issue.4 , pp. 629-643
    • Barclay, L.J.1    Pugh, S.D.2    Skarlicki, D.3
  • 7
    • 0348056321 scopus 로고    scopus 로고
    • Emotional intelligence: a process model of emotion representation and regulation
    • in T.J. Mayne and G.A. Bonanno (eds), New York: Guilford
    • Barrett, L.F. and J.J. Gross (2001), 'Emotional intelligence: a process model of emotion representation and regulation', in T.J. Mayne and G.A. Bonanno (eds), Emotions: Current Issues and Future Directions, New York: Guilford, pp. 286-310.
    • (2001) Emotions: Current Issues and Future Directions , pp. 286-310
    • Barrett, L.F.1    Gross, J.J.2
  • 10
    • 0003480621 scopus 로고
    • Healing the Shame that Binds You
    • Austin, TX: Health Communications
    • Bradshaw, J. (1988), Healing the Shame that Binds You, Austin, TX: Health Communications.
    • (1988)
    • Bradshaw, J.1
  • 11
    • 0032440295 scopus 로고    scopus 로고
    • Anger inhibition, cardiovascular recovery, and vagal function: a model of the link between hostility and cardiovascular disease
    • Brosschot, J.F. and J.F. Thayer (1998), 'Anger inhibition, cardiovascular recovery, and vagal function: a model of the link between hostility and cardiovascular disease', Annals of Behavioral Medicine, 20, 236-332.
    • (1998) Annals of Behavioral Medicine , vol.20 , pp. 236-332
    • Brosschot, J.F.1    Thayer, J.F.2
  • 12
    • 0036167531 scopus 로고    scopus 로고
    • Emotional labor and burnout: comparing two perspectives of "people work"
    • Brotheridge, C.M. and A.A. Grandey (2002), 'Emotional labor and burnout: comparing two perspectives of "people work" ', Journal of Vocational Behavior, 60, 17-39.
    • (2002) Journal of Vocational Behavior , vol.60 , pp. 17-39
    • Brotheridge, C.M.1    Grandey, A.A.2
  • 13
    • 85047690351 scopus 로고    scopus 로고
    • Testing a conservation of resources model of the dynamics of emotional labor
    • Brotheridge, C.M. and R.T. Lee (2002), 'Testing a conservation of resources model of the dynamics of emotional labor', Journal of Occupational Health Psychology, 7, 57-67.
    • (2002) Journal of Occupational Health Psychology , vol.7 , pp. 57-67
    • Brotheridge, C.M.1    Lee, R.T.2
  • 15
    • 0029040558 scopus 로고
    • Interactive effects of traits, states, and gender on cardiovascular reactivity during different situations
    • Burns, J.W. (1995), 'Interactive effects of traits, states, and gender on cardiovascular reactivity during different situations', Journal of Behavioral Medicine, 18, 279-303.
    • (1995) Journal of Behavioral Medicine , vol.18 , pp. 279-303
    • Burns, J.W.1
  • 17
    • 84919503814 scopus 로고    scopus 로고
    • Hiding feelings in social contexts: out of sight is not out of mind
    • in P. Philippot and R. Feldman (eds), New York: Lawrence Erlbaum
    • Butler, E.A. and J.J. Gross (2004), 'Hiding feelings in social contexts: out of sight is not out of mind', in P. Philippot and R. Feldman (eds), The Regulation of Emotion, New York: Lawrence Erlbaum, pp. 101-26.
    • (2004) The Regulation of Emotion , pp. 101-126
    • Butler, E.A.1    Gross, J.J.2
  • 19
    • 17744376925 scopus 로고    scopus 로고
    • The Emotionally Intelligent Manager: How to Develop and Use the Four Key Emotional Skills of Leadership
    • San Francisco, CA: Jossey-Bass
    • Caruso, D.R. and P. Salovey (2004), The Emotionally Intelligent Manager: How to Develop and Use the Four Key Emotional Skills of Leadership, San Francisco, CA: Jossey-Bass.
    • (2004)
    • Caruso, D.R.1    Salovey, P.2
  • 20
    • 0041357593 scopus 로고
    • Nutrition for Living
    • Redwood City, CA: Benjamins/Cummings
    • Christian, J.L. and J.L. Greger (1992), Nutrition for Living, Redwood City, CA: Benjamins/Cummings.
    • (1992)
    • Christian, J.L.1    Greger, J.L.2
  • 21
    • 11244303710 scopus 로고    scopus 로고
    • Playing the grim reaper: how employees experience carrying out a downsizing
    • Clair, J.A. and R.L. Dufresne (2004), 'Playing the grim reaper: how employees experience carrying out a downsizing', Human Relations, 5712, 1597-625.
    • (2004) Human Relations , vol.57 , Issue.12 , pp. 1597-1625
    • Clair, J.A.1    Dufresne, R.L.2
  • 22
    • 0000859648 scopus 로고    scopus 로고
    • Some thoughts and findings on self-presentation of emotions in relationships
    • in G.J.O. Fletcher and J. Fitness (eds), Mahwah, NJ: Lawrence Erlbaum
    • Clark, M.S., S.P. Pataki and V. Carver (1996), 'Some thoughts and findings on self-presentation of emotions in relationships', in G.J.O. Fletcher and J. Fitness (eds), Knowledge Structures in Close Relationships, Mahwah, NJ: Lawrence Erlbaum, pp. 247-74.
    • (1996) Knowledge Structures in Close Relationships , pp. 247-274
    • Clark, M.S.1    Pataki, S.P.2    Carver, V.3
  • 23
    • 85043737515 scopus 로고    scopus 로고
    • Justice at the millennium: a meta-analytic review of 25 years of organizational justice research
    • Colquitt, J.A., D.E. Conlon, M.J. Wesson, K.Y. Ng and C.O.L.H. Porter (2001), 'Justice at the millennium: a meta-analytic review of 25 years of organizational justice research', Journal of Applied Psychology, 863, 425-45.
    • (2001) Journal of Applied Psychology , vol.86 , Issue.3 , pp. 425-445
    • Colquitt, J.A.1    Conlon, D.E.2    Wesson, M.J.3    Ng, K.Y.4    Porter, C.O.L.H.5
  • 24
    • 22544447360 scopus 로고    scopus 로고
    • A social interaction model of the effects of emotion regulation on work strain
    • Côté, S. (2005), 'A social interaction model of the effects of emotion regulation on work strain', Academy of Management Review, 303, 509-30.
    • (2005) Academy of Management Review , vol.30 , Issue.3 , pp. 509-530
    • Côté, S.1
  • 25
    • 33947223064 scopus 로고    scopus 로고
    • Emotional intelligence and wise emotion regulation in the workplace
    • in W.J. Zerbe, N.M. Ashkanasy and C.E.J. Härtel (eds), Individual and Organizational Perspectives on Emotion Management and Display, New York: Elsevier
    • Côté, S., C.T.H. Miners and S. Moon (2006), 'Emotional intelligence and wise emotion regulation in the workplace', in W.J. Zerbe, N.M. Ashkanasy and C.E.J. Härtel (eds), Research on Emotions in Organizations, Volume 2: Individual and Organizational Perspectives on Emotion Management and Display, New York: Elsevier, pp. 1-24.
    • (2006) Research on Emotions in Organizations , vol.2 , pp. 1-24
    • Côté, S.1    Miners, C.T.H.2    Moon, S.3
  • 26
    • 0142060085 scopus 로고    scopus 로고
    • A longitudinal analysis of the association between emotion regulation, job satisfaction, and intentions to quit
    • Côté, S. and L.M. Morgan (2002), 'A longitudinal analysis of the association between emotion regulation, job satisfaction, and intentions to quit', Journal of Organizational Behavior, 23, 947-62.
    • (2002) Journal of Organizational Behavior , vol.23 , pp. 947-962
    • Côté, S.1    Morgan, L.M.2
  • 27
    • 0344441836 scopus 로고    scopus 로고
    • The structure of affect: reconsidering the relationship between negative and positive affectivity
    • Cropanzano, R., H.M. Weiss, J.M.S. Hale and J. Reb (2003), 'The structure of affect: reconsidering the relationship between negative and positive affectivity', Journal of Management, 296, 831-57.
    • (2003) Journal of Management , vol.29 , Issue.6 , pp. 831-857
    • Cropanzano, R.1    Weiss, H.M.2    Hale, J.M.S.3    Reb, J.4
  • 29
    • 0029931420 scopus 로고    scopus 로고
    • Toxicology and pharmacology of the chemical warfare agent sulfur mustard
    • Dacre, J.C. and M. Goldman (1996), 'Toxicology and pharmacology of the chemical warfare agent sulfur mustard', Pharmacological Reviews, 48, 289-326.
    • (1996) Pharmacological Reviews , vol.48 , pp. 289-326
    • Dacre, J.C.1    Goldman, M.2
  • 30
    • 33644893066 scopus 로고    scopus 로고
    • Cognitive asymmetry in employee emotional reactions to leadership behaviours
    • Dasborough, M.T. (2006), 'Cognitive asymmetry in employee emotional reactions to leadership behaviours', Leadership Quarterly, 17, 163-78.
    • (2006) Leadership Quarterly , vol.17 , pp. 163-178
    • Dasborough, M.T.1
  • 31
    • 0033400885 scopus 로고    scopus 로고
    • Increasing constructive anger verbal behavior decreases resting blood pressure: a secondary analysis of a randomized controlled hostility intervention
    • Davidson, K., M.W. MacGregor, J. Stuhr and Y. Gidron (1999), 'Increasing constructive anger verbal behavior decreases resting blood pressure: a secondary analysis of a randomized controlled hostility intervention', International Journal of Behavioral Medicine, 6, 268-78.
    • (1999) International Journal of Behavioral Medicine , vol.6 , pp. 268-278
    • Davidson, K.1    MacGregor, M.W.2    Stuhr, J.3    Gidron, Y.4
  • 33
    • 0031873578 scopus 로고    scopus 로고
    • Personality and risk of cancer in men with coronary heart disease
    • Denollet, J. (1998), 'Personality and risk of cancer in men with coronary heart disease', Psychological Medicine, 28, 991-5.
    • (1998) Psychological Medicine , vol.28 , pp. 991-995
    • Denollet, J.1
  • 34
    • 0030048669 scopus 로고    scopus 로고
    • Personality as independent predictor of long-term mortality in patients with coronary heart disease
    • Denollet, J., S.U. Sys, N. Stroobany, H. Rombouts, T.C. Gillebert and D.L. Brutsaert (1996), 'Personality as independent predictor of long-term mortality in patients with coronary heart disease', The Lancet, 347, 417-21.
    • (1996) The Lancet , vol.347 , pp. 417-421
    • Denollet, J.1    Sys, S.U.2    Stroobany, N.3    Rombouts, H.4    Gillebert, T.C.5    Brutsaert, D.L.6
  • 35
    • 0344585434 scopus 로고    scopus 로고
    • Understanding the emotional labor process: a control theory perspective
    • Diefendorff, J.M. and R.H. Gosserand (2003), 'Understanding the emotional labor process: a control theory perspective', Journal of Organizational Behavior, 248, 945-59.
    • (2003) Journal of Organizational Behavior , vol.24 , Issue.8 , pp. 945-959
    • Diefendorff, J.M.1    Gosserand, R.H.2
  • 36
    • 0037396172 scopus 로고    scopus 로고
    • Antecedents and consequences of emotional display rule perceptions
    • Diefendorff, J.M. and E.M. Richard (2003), 'Antecedents and consequences of emotional display rule perceptions', Journal of Applied Psychology, 88, 284-94.
    • (2003) Journal of Applied Psychology , vol.88 , pp. 284-294
    • Diefendorff, J.M.1    Richard, E.M.2
  • 37
    • 0346840302 scopus 로고    scopus 로고
    • Individual effects of exposure to bullying at work
    • in Einarsen, H. Hoel, D. Zapf and C. Cooper (eds), London: Taylor & Francis
    • Einarsen, S. and M. Gemzoe (2003), 'Individual effects of exposure to bullying at work', in Einarsen, H. Hoel, D. Zapf and C. Cooper (eds), Bullying and Emotional Abuse in the Workplace, London: Taylor & Francis, pp. 127-44.
    • (2003) Bullying and Emotional Abuse in the Workplace , pp. 127-144
    • Einarsen, S.1    Gemzoe, M.2
  • 39
    • 0036460163 scopus 로고    scopus 로고
    • Organizational justice: evidence of a new psychosocial predictor of health
    • Elovainio, M., M. Kivimäki and J. Vahtera (2002), 'Organizational justice: evidence of a new psychosocial predictor of health', American Journal of Public Health, 92, 105-8.
    • (2002) American Journal of Public Health , vol.92 , pp. 105-108
    • Elovainio, M.1    Kivimäki, M.2    Vahtera, J.3
  • 40
    • 0037953178 scopus 로고    scopus 로고
    • Sleeping problems and health behaviours as mediators between organizational justice and health
    • Elovainio, M., M. Kivimäki, J. Vahtera, L. Keltangas-Järvinen and M. Virtanen (2003), 'Sleeping problems and health behaviours as mediators between organizational justice and health', Health Psychology, 22, 287-93.
    • (2003) Health Psychology , vol.22 , pp. 287-293
    • Elovainio, M.1    Kivimäki, M.2    Vahtera, J.3    Keltangas-Järvinen, L.4    Virtanen, M.5
  • 41
    • 0036248817 scopus 로고    scopus 로고
    • Antecedents and consequences of real-time affective reactions at work
    • Fisher, C.D. (2002), 'Antecedents and consequences of real-time affective reactions at work', Motivation and Emotion, 26, 3-30.
    • (2002) Motivation and Emotion , vol.26 , pp. 3-30
    • Fisher, C.D.1
  • 42
    • 0034146870 scopus 로고    scopus 로고
    • Anger in the workplace: an emotion script approach to anger episodes between workers and their superiors, co-workers and subordinates
    • Fitness, J. (2000), 'Anger in the workplace: an emotion script approach to anger episodes between workers and their superiors, co-workers and subordinates', Journal of Organizational Behavior, 21, 147-62.
    • (2000) Journal of Organizational Behavior , vol.21 , pp. 147-162
    • Fitness, J.1
  • 43
    • 0022391698 scopus 로고
    • Facial expressions of emotion and physiologic reactions in children with bronchial asthma
    • Florin, I., G. Freudenberg and J. Hollaender (1985), 'Facial expressions of emotion and physiologic reactions in children with bronchial asthma', Psychosomatic Medicine, 47, 382-93.
    • (1985) Psychosomatic Medicine , vol.47 , pp. 382-393
    • Florin, I.1    Freudenberg, G.2    Hollaender, J.3
  • 44
    • 0035704112 scopus 로고    scopus 로고
    • Counterproductive work behaviour (CWB) in response to job stressors and organizational justice: some mediator and moderator tests for autonomy and emotions
    • Fox, S., P.E. Spector and D. Miles (2001), 'Counterproductive work behaviour (CWB) in response to job stressors and organizational justice: some mediator and moderator tests for autonomy and emotions', Journal of Vocational Behavior, 59, 291-309.
    • (2001) Journal of Vocational Behavior , vol.59 , pp. 291-309
    • Fox, S.1    Spector, P.E.2    Miles, D.3
  • 45
    • 0003893572 scopus 로고
    • The Emotions
    • Cambridge: Cambridge University Press
    • Frijda, N.H. (1986), The Emotions, Cambridge: Cambridge University Press.
    • (1986)
    • Frijda, N.H.1
  • 46
    • 0002549026 scopus 로고
    • The social roles and functions of emotions
    • in S. Kitayama and H. Markus (eds), Empirical Studies of Mutual Influence, Washington, DC: American Psychological Association
    • Frijda, N.H. and B. Mesquita (1994), 'The social roles and functions of emotions', in S. Kitayama and H. Markus (eds), Emotion and Culture. Empirical Studies of Mutual Influence, Washington, DC: American Psychological Association, pp. 51-88.
    • (1994) Emotion and Culture , pp. 51-88
    • Frijda, N.H.1    Mesquita, B.2
  • 47
    • 0346982420 scopus 로고    scopus 로고
    • Toxic Emotions at Work: How Compassionate Managers Handle Pain and Conflict
    • Boston, MA: Harvard Business School Press
    • Frost, P.J. (2003), Toxic Emotions at Work: How Compassionate Managers Handle Pain and Conflict, Boston, MA: Harvard Business School Press.
    • (2003)
    • Frost, P.J.1
  • 48
    • 6044250285 scopus 로고    scopus 로고
    • Acute toxic effects of club drugs
    • Gable, R.S. (2004), 'Acute toxic effects of club drugs', Journal of Psychoactive Drugs, 361, 303-13.
    • (2004) Journal of Psychoactive Drugs , vol.36 , Issue.1 , pp. 303-313
    • Gable, R.S.1
  • 49
    • 0347031542 scopus 로고    scopus 로고
    • Emotional labor: a conceptualization and scale development
    • Glomb, T.M. and M.J. Tews (2004), 'Emotional labor: a conceptualization and scale development', Journal of Vocational Behavior, 64, 1-23.
    • (2004) Journal of Vocational Behavior , vol.64 , pp. 1-23
    • Glomb, T.M.1    Tews, M.J.2
  • 50
    • 0033631637 scopus 로고    scopus 로고
    • Emotion regulation in the workplace: a new way to conceptualize emotional labor
    • Grandey, A.A. (2000), 'Emotion regulation in the workplace: a new way to conceptualize emotional labor', Journal of Occupational Health Psychology, 5, 95-110.
    • (2000) Journal of Occupational Health Psychology , vol.5 , pp. 95-110
    • Grandey, A.A.1
  • 51
    • 0037296863 scopus 로고    scopus 로고
    • When "the show must go on": surface and deep acting as determinants of emotional exhaustion and peer-rated service delivery
    • Grandey, A.A. (2003), 'When "the show must go on": surface and deep acting as determinants of emotional exhaustion and peer-rated service delivery', Academy of Management Journal, 46, 86-96.
    • (2003) Academy of Management Journal , vol.46 , pp. 86-96
    • Grandey, A.A.1
  • 52
    • 0001862761 scopus 로고
    • The social side of fairness: interpersonal and informational classes of organizational justice
    • in R. Cropanzano (ed.)
    • Greenberg, J. (1993), 'The social side of fairness: interpersonal and informational classes of organizational justice', in R. Cropanzano (ed.), Justice in the Workplace: Approaching Fairness in Human Resource Management, Hillsdale, NJ: Erlbaum, p. 79-103.
    • (1993) , pp. 79-103
    • Greenberg, J.1
  • 53
    • 31344452637 scopus 로고    scopus 로고
    • Losing sleep over organizational injustice: attenuating insomniac reactions to underpayment inequity with supervisory training in interactional justice
    • Greenberg, J. (2006), 'Losing sleep over organizational injustice: attenuating insomniac reactions to underpayment inequity with supervisory training in interactional justice', Journal of Applied Psychology, 911, 58-69.
    • (2006) Journal of Applied Psychology , vol.91 , Issue.1 , pp. 58-69
    • Greenberg, J.1
  • 55
    • 0001376349 scopus 로고    scopus 로고
    • The emerging field of emotion regulation: an integrative review
    • Gross, J.J. (1998), 'The emerging field of emotion regulation: an integrative review', Review of General Psychology, 23, 271-99.
    • (1998) Review of General Psychology , vol.2 , Issue.3 , pp. 271-299
    • Gross, J.J.1
  • 56
    • 0001166351 scopus 로고    scopus 로고
    • Emotion and emotion regulation
    • in L.A. Pervin and O.P. John (eds), New York: Guilford
    • Gross, J.J. (1999), 'Emotion and emotion regulation', in L.A. Pervin and O.P. John (eds), Handbook of Personality: Theory and Research, New York: Guilford, pp. 525-52.
    • (1999) Handbook of Personality: Theory and Research , pp. 525-552
    • Gross, J.J.1
  • 57
    • 0036254520 scopus 로고    scopus 로고
    • Emotion regulation: affective, cognitive, and social consequences
    • Gross, J.J. (2002), 'Emotion regulation: affective, cognitive, and social consequences', Psychophysiology, 39, 281-91.
    • (2002) Psychophysiology , vol.39 , pp. 281-291
    • Gross, J.J.1
  • 58
    • 0242474299 scopus 로고    scopus 로고
    • Individual differences in two emotion regulation processes: implications for affect, relationships and well-being
    • Gross, J.J. and O.P. John (2003), 'Individual differences in two emotion regulation processes: implications for affect, relationships and well-being', Journal of Personality and Social Psychology, 852, 348-62.
    • (2003) Journal of Personality and Social Psychology , vol.85 , Issue.2 , pp. 348-362
    • Gross, J.J.1    John, O.P.2
  • 59
    • 79958721491 scopus 로고
    • Emotional suppression: physiology, self-report, and expressive behavior
    • Gross, J.J. and R.W. Levenson (1993), 'Emotional suppression: physiology, self-report, and expressive behavior', Journal of Personality and Social Psychology, 64, 970-86.
    • (1993) Journal of Personality and Social Psychology , vol.64 , pp. 970-986
    • Gross, J.J.1    Levenson, R.W.2
  • 60
    • 0031058307 scopus 로고    scopus 로고
    • Hiding feelings: the acute effects of inhibiting negative and positive emotions
    • Gross, J.J. and R.W. Levenson (1997), 'Hiding feelings: the acute effects of inhibiting negative and positive emotions', Journal of Applied Psychology, 76, 95-103.
    • (1997) Journal of Applied Psychology , vol.76 , pp. 95-103
    • Gross, J.J.1    Levenson, R.W.2
  • 61
    • 0021860805 scopus 로고
    • Psychosocial factors as strong predictors of mortality from cancer, ischemic heart disease and stroke: the Yugoslav prospective study
    • Grossarth-Maticek, R., J. Bastiaans and D.T.Kanazir (1985), 'Psychosocial factors as strong predictors of mortality from cancer, ischemic heart disease and stroke: the Yugoslav prospective study', Journal of Psychosomatic Research, 29, 167-76.
    • (1985) Journal of Psychosomatic Research , vol.29 , pp. 167-176
    • Grossarth-Maticek, R.1    Bastiaans, J.2    Kanazir, D.T.3
  • 62
    • 84890639813 scopus 로고    scopus 로고
    • Toxic mix of emotions boiled with devoted dad, husband
    • USA Today, 10 May, Online, 14 November 2006
    • Hall, M. and R. Hampson (2006), 'Toxic mix of emotions boiled with devoted dad, husband', USA Today, 10 May, Online: http://www.usatoday.com/news/nation/2006-10-3-amish-shooting_x.htm, 14 November 2006.
    • (2006)
    • Hall, M.1    Hampson, R.2
  • 63
    • 85047682227 scopus 로고    scopus 로고
    • Cardiovascular responses of embarrassment and effects of emotional suppression in a social setting
    • Harris, C.R. (2001), 'Cardiovascular responses of embarrassment and effects of emotional suppression in a social setting', Journal of Personality and Social Psychology, 69, 886-97.
    • (2001) Journal of Personality and Social Psychology , vol.69 , pp. 886-897
    • Harris, C.R.1
  • 64
    • 33748033229 scopus 로고    scopus 로고
    • Culturally tuned emotional intelligence: an effective change management tool?
    • Herkenhoff, L. (2004), 'Culturally tuned emotional intelligence: an effective change management tool?', Strategic Change, 13, 71-81.
    • (2004) Strategic Change , vol.13 , pp. 71-81
    • Herkenhoff, L.1
  • 65
    • 0004261338 scopus 로고
    • The Managed Heart
    • Berkley, CA: University of California Press
    • Hochschild, A.R. (1983), The Managed Heart, Berkley, CA: University of California Press.
    • (1983)
    • Hochschild, A.R.1
  • 66
    • 0036248460 scopus 로고    scopus 로고
    • The effects of performance monitoring on emotional labor and well-being in call centers
    • Holman, D., C. Chissick and P. Totterdell (2002), 'The effects of performance monitoring on emotional labor and well-being in call centers', Motivation and Emotion, 261, 57-81.
    • (2002) Motivation and Emotion , vol.26 , Issue.1 , pp. 57-81
    • Holman, D.1    Chissick, C.2    Totterdell, P.3
  • 67
    • 0035888268 scopus 로고    scopus 로고
    • Toxicity, metabolism, and impact of mycotoxins on humans and animals
    • Hussein, H.S. and J.M. Brasel (2001), 'Toxicity, metabolism, and impact of mycotoxins on humans and animals', Toxicology, 1672, 101-34.
    • (2001) Toxicology , vol.167 , Issue.2 , pp. 101-134
    • Hussein, H.S.1    Brasel, J.M.2
  • 68
    • 84890715227 scopus 로고    scopus 로고
    • Emotional cleansing: no self-cleanse is truly complete until you rid yourself of poisonous thoughts and toxic emotions
    • April, from, 14 November 2006
    • Issacs, N. (2006), 'Emotional cleansing: no self-cleanse is truly complete until you rid yourself of poisonous thoughts and toxic emotions', Natural Health, April, from http://www.findarticles.com/p/articles/mi_m0NAH/is_4_36/ai_n16546086, 14 November 2006.
    • (2006) Natural Health
    • Issacs, N.1
  • 69
    • 0041041420 scopus 로고    scopus 로고
    • Suppressing your anger: good manners, bad health?
    • in C.D. Spielberger and I.G. Sarason (eds), Anger, and Curiosity, London and Washington, DC: Taylor & Francis
    • Julkunen, J. (1996), 'Suppressing your anger: good manners, bad health?', in C.D. Spielberger and I.G. Sarason (eds), Stress and Emotion: Anxiety, Anger, and Curiosity, London and Washington, DC: Taylor & Francis, pp.227-40.
    • (1996) Stress and Emotion: Anxiety , pp. 227-240
    • Julkunen, J.1
  • 71
    • 28444468775 scopus 로고    scopus 로고
    • Feeling bad: antecedents and consequences of negative emotions in ongoing change
    • Kiefer, T. (2005), 'Feeling bad: antecedents and consequences of negative emotions in ongoing change', Journal of Organizational Behavior, 26, 875-97.
    • (2005) Journal of Organizational Behavior , vol.26 , pp. 875-897
    • Kiefer, T.1
  • 72
    • 0003704999 scopus 로고
    • Stress, Appraisal and Coping
    • New York: Springer
    • Lazarus, R.S. and S. Folkman (1984), Stress, Appraisal and Coping, New York: Springer.
    • (1984)
    • Lazarus, R.S.1    Folkman, S.2
  • 73
    • 0038327123 scopus 로고
    • Emotional control: variations and consequences
    • in P. Ekman and R.J.Davidson (eds), Oxford and New York: Oxford University Press
    • Levenson, R.W. (1994), 'Emotional control: variations and consequences', in P. Ekman and R.J.Davidson (eds), The Nature of Emotion, Oxford and New York: Oxford University Press, pp.273-9.
    • (1994) The Nature of Emotion , pp. 273-279
    • Levenson, R.W.1
  • 74
    • 0030613734 scopus 로고    scopus 로고
    • Air pollution and human health: perspectives for the, '90s and beyond
    • Lipfert, F.W. (1997), 'Air pollution and human health: perspectives for the, '90s and beyond', Risk Analysis, 172, 137-46.
    • (1997) Risk Analysis , vol.17 , Issue.2 , pp. 137-146
    • Lipfert, F.W.1
  • 75
    • 4344625941 scopus 로고    scopus 로고
    • Toxic decision processes: a study of emotion and organizational decisionmaking
    • Maitlis, S. and H. Ozcelik (2004), 'Toxic decision processes: a study of emotion and organizational decisionmaking', Organization Science, 15, 375-93.
    • (2004) Organization Science , vol.15 , pp. 375-393
    • Maitlis, S.1    Ozcelik, H.2
  • 76
    • 0005993275 scopus 로고    scopus 로고
    • Hiding What We Feel, Faking What We Don't: Understanding the Role of Your Emotions at Work
    • New York: Harper-Collins
    • Mann, S. (1999), Hiding What We Feel, Faking What We Don't: Understanding the Role of Your Emotions at Work, New York: Harper-Collins.
    • (1999)
    • Mann, S.1
  • 77
    • 37949023349 scopus 로고    scopus 로고
    • Taking change to heart: exploring emotions experienced through change events
    • in N.M. Ashkanasy,W.J. Zerbe and C.E.J. Härtel (eds), Research on Emotion in Organizations, Volume 1: The Effect of Affect in Organizational Settings, New York: Elsevier
    • Matheny, J.A. and R.K. Smollen (2005), 'Taking change to heart: exploring emotions experienced through change events', in N.M. Ashkanasy,W.J. Zerbe and C.E.J. Härtel (eds), Research on Emotion in Organizations, Volume 1: The Effect of Affect in Organizational Settings, New York: Elsevier, pp. 173-210.
    • (2005) , pp. 173-210
    • Matheny, J.A.1    Smollen, R.K.2
  • 78
    • 34248520500 scopus 로고    scopus 로고
    • Emotion suppression and cardiovascular disease: is hiding feelings bad for your heart?
    • in I. Nyklicek, L. Temoshok and A. Vingerhoets (eds), New York: Brunner-Routledge
    • Mauss, I.B. and J.J. Gross (2004), 'Emotion suppression and cardiovascular disease: is hiding feelings bad for your heart?', in I. Nyklicek, L. Temoshok and A. Vingerhoets (eds), Emotional Expression and Health, New York: Brunner-Routledge, pp. 61-81.
    • (2004) Emotional Expression and Health , pp. 61-81
    • Mauss, I.B.1    Gross, J.J.2
  • 79
    • 85063446935 scopus 로고
    • Handbook of Clinical Toxicology of Animal Venoms and Poisons
    • Boca Raton, FL: CRC Press
    • Meier, J. and J.White (1995), Handbook of Clinical Toxicology of Animal Venoms and Poisons, Boca Raton, FL: CRC Press.
    • (1995)
    • Meier, J.1    White, J.2
  • 84
    • 0001070657 scopus 로고
    • The politics of emotion: a feminist reading of bounded rationality
    • Mumby, D.K. and L.A. Putnam (1992), 'The politics of emotion: a feminist reading of bounded rationality', Academy of Management Review, 17, 465-86.
    • (1992) Academy of Management Review , vol.17 , pp. 465-486
    • Mumby, D.K.1    Putnam, L.A.2
  • 85
    • 0004160296 scopus 로고
    • The Cognitive Structure of Emotions
    • Cambridge and New York: Cambridge University Press
    • Ortony, A., G.L. Clore and A. Collins (1988), The Cognitive Structure of Emotions, Cambridge and New York: Cambridge University Press.
    • (1988)
    • Ortony, A.1    Clore, G.L.2    Collins, A.3
  • 86
    • 0003919608 scopus 로고    scopus 로고
    • Job and Work Design: Organizing Work to Promote Wellbeing and Effectiveness
    • Thousand Oaks, CA: Sage
    • Parker, S. and T.D.Wall (1998), Job and Work Design: Organizing Work to Promote Wellbeing and Effectiveness, Thousand Oaks, CA: Sage.
    • (1998)
    • Parker, S.1    Wall, T.D.2
  • 87
    • 0036248818 scopus 로고    scopus 로고
    • Organizational justice, change anxiety, and acceptance of downsizing: preliminary tests of an AET-based model
    • Paterson, J.M. and J. Cary (2002), 'Organizational justice, change anxiety, and acceptance of downsizing: preliminary tests of an AET-based model', Motivation and Emotion, 261, 83-103.
    • (2002) Motivation and Emotion , vol.26 , Issue.1 , pp. 83-103
    • Paterson, J.M.1    Cary, J.2
  • 88
    • 85069553805 scopus 로고    scopus 로고
    • An integrated affective and cognitive model to explain employees' responses to downsizing
    • in N.M. Ashkanasy, C.E.J. Härtel and W.J. Zerbe (eds), Armonk, NY: M.E. Sharpe
    • Paterson, J.M. and C.E.J. Härtel (2002), 'An integrated affective and cognitive model to explain employees' responses to downsizing', in N.M. Ashkanasy, C.E.J. Härtel and W.J. Zerbe (eds), Managing Emotions in the Workplace, Armonk, NY: M.E. Sharpe, pp. 25-44.
    • (2002) Managing Emotions in the Workplace , pp. 25-44
    • Paterson, J.M.1    Härtel, C.E.J.2
  • 89
    • 27844590944 scopus 로고    scopus 로고
    • Emotions as strategic game in a hostile workplace: an exemplar case
    • Perrone, J. and M.H. Vickers (2004), 'Emotions as strategic game in a hostile workplace: an exemplar case', Employee Responsibilities and Rights Journal, 163, 167-78.
    • (2004) Employee Responsibilities and Rights Journal , vol.16 , Issue.3 , pp. 167-178
    • Perrone, J.1    Vickers, M.H.2
  • 90
    • 33845601529 scopus 로고    scopus 로고
    • Shame and work
    • in N.M. Ashkanasy, C.E.J. Härtel and W.J. Zerbe (eds), Westport, CT: Quorum Books
    • Poulson II, C.F. (2000), 'Shame and work', in N.M. Ashkanasy, C.E.J. Härtel and W.J. Zerbe (eds), Emotions in the Workplace, Westport, CT: Quorum Books, pp.250-71.
    • (2000) Emotions in the Workplace , pp. 250-271
    • Poulson II, C.F.1
  • 91
    • 0003155181 scopus 로고
    • Expression of emotion as part of the work role
    • Rafaeli, A. and R.I. Sutton (1987), 'Expression of emotion as part of the work role', Academy of Management Review, 121, 23-37.
    • (1987) Academy of Management Review , vol.12 , Issue.1 , pp. 23-37
    • Rafaeli, A.1    Sutton, R.I.2
  • 93
    • 0001744123 scopus 로고
    • Coronary-prone behavior: the emerging role of the hostility complex
    • in B.K. Houston and C.R. Snyder (eds), New York: Wiley
    • Redford, W. and J. Barefoot (1988), 'Coronary-prone behavior: the emerging role of the hostility complex', in B.K. Houston and C.R. Snyder (eds), Type A Behavior Pattern: Research, Theory and Intervention, New York: Wiley, pp. 189-211.
    • (1988) Type A Behavior Pattern: Research, Theory and Intervention , pp. 189-211
    • Redford, W.1    Barefoot, J.2
  • 94
    • 84890768540 scopus 로고    scopus 로고
    • Emotion regulation and memory: the cognitive costs of keeping one's cool
    • Richards, J.M. and J.J Gross (2000), 'Emotion regulation and memory: the cognitive costs of keeping one's cool', Journal of Personality and Social Psychology, 74, 790-803.
    • (2000) Journal of Personality and Social Psychology , vol.74 , pp. 790-803
    • Richards, J.M.1    Gross, J.J.2
  • 95
    • 84890603942 scopus 로고    scopus 로고
    • Personality and emotional memory: how regulating emotion impairs memory for emotional events
    • in press
    • Richards, J.M. and J.J. Gross (in press), 'Personality and emotional memory: how regulating emotion impairs memory for emotional events', Journal of Research in Personality.
    • Journal of Research in Personality
    • Richards, J.M.1    Gross, J.J.2
  • 96
    • 0026250084 scopus 로고
    • Culture and the categorization of emotions
    • Russell, J.A. (1991), 'Culture and the categorization of emotions', Psychological Bulletin, 110, 426-50.
    • (1991) Psychological Bulletin , vol.110 , pp. 426-450
    • Russell, J.A.1
  • 97
    • 2342557594 scopus 로고    scopus 로고
    • Downsizing organizations users, outcomes and strategies
    • Ryan, L. and K.A. Macky (1998), 'Downsizing organizations users, outcomes and strategies', Asia Pacific Journal of Human Resources, 362, 29-45.
    • (1998) Asia Pacific Journal of Human Resources , vol.36 , Issue.2 , pp. 29-45
    • Ryan, L.1    Macky, K.A.2
  • 98
    • 0034146875 scopus 로고    scopus 로고
    • Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms
    • Schaubroeck, J. and J.R. Jones (2000), 'Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms', Journal of Organizational Behavior, 21, 163-83.
    • (2000) Journal of Organizational Behavior , vol.21 , pp. 163-183
    • Schaubroeck, J.1    Jones, J.R.2
  • 99
    • 0024495904 scopus 로고
    • Role for excitatory amino acids in methamphetamineinduced nigrostriatal dopaminergic toxicity
    • Sonsalla, P.K., W.J. Nicklas and R.E. Heikkila (1989), 'Role for excitatory amino acids in methamphetamineinduced nigrostriatal dopaminergic toxicity', Science, 243 (4889), 398-400.
    • (1989) Science , vol.243 , Issue.4889 , pp. 398-400
    • Sonsalla, P.K.1    Nicklas, W.J.2    Heikkila, R.E.3
  • 101
    • 0029365416 scopus 로고
    • Relationship of trait anger to resting blood pressure: a meta-analysis
    • Suls, J., C.K.Wan and P.T. Costa (1995), 'Relationship of trait anger to resting blood pressure: a meta-analysis', Health Psychology, 14, 444-56.
    • (1995) Health Psychology , vol.14 , pp. 444-456
    • Suls, J.1    Wan, C.K.2    Costa, P.T.3
  • 102
    • 81155133891 scopus 로고    scopus 로고
    • Stress and the changing nature of work
    • in D. Clements-Croome (ed.), New York: E & FN Spon
    • Sutherland, V. and C.L. Cooper (2000), 'Stress and the changing nature of work', in D. Clements-Croome (ed.), Creating the Productive Workplace, New York: E & FN Spon, pp. 77-90.
    • (2000) Creating the Productive Workplace , pp. 77-90
    • Sutherland, V.1    Cooper, C.L.2
  • 103
    • 85047698565 scopus 로고    scopus 로고
    • Toxicology and immunotoxicology of mercury: a comparative review in fish and humans
    • Part
    • Sweet, L.I. and J.T. Zelikoff (2001), 'Toxicology and immunotoxicology of mercury: a comparative review in fish and humans', Journal of Toxicology and Environmental Health, Part B(4), 161-205.
    • (2001) Journal of Toxicology and Environmental Health , vol.B , Issue.4 , pp. 161-205
    • Sweet, L.I.1    Zelikoff, J.T.2
  • 104
    • 85014718561 scopus 로고    scopus 로고
    • Anger and advancement versus sadness and subjugation: the effect of negative emotion expressions on social status conferral
    • Tiedens, L.Z. (2001), 'Anger and advancement versus sadness and subjugation: the effect of negative emotion expressions on social status conferral', Journal of Personality and Social Psychology, 801, 86-94.
    • (2001) Journal of Personality and Social Psychology , vol.80 , Issue.1 , pp. 86-94
    • Tiedens, L.Z.1
  • 105
    • 0034296890 scopus 로고    scopus 로고
    • The toxic mind: the biology of mental illness and violence
    • Van Winkle, E. (2000), 'The toxic mind: the biology of mental illness and violence', Medical Hypotheses, 554, 356-68.
    • (2000) Medical Hypotheses , vol.55 , Issue.4 , pp. 356-368
    • Van Winkle, E.1
  • 107
    • 0011052305 scopus 로고
    • Clusters of behavioral coronary risk factors in employed women and men
    • Wedner, G., J. Istvan and J.D. McKnight (1989), 'Clusters of behavioral coronary risk factors in employed women and men', Journal of Applied Social Psychology, 19, 468-80.
    • (1989) Journal of Applied Social Psychology , vol.19 , pp. 468-480
    • Wedner, G.1    Istvan, J.2    McKnight, J.D.3
  • 108
    • 0008948147 scopus 로고    scopus 로고
    • Affective events theory: a theoretical discussion of the structure, causes and consequences of affective experiences at work
    • in B.M. Staw and L.L. Cummings (eds), Greenwich, CT, JAI Press
    • Weiss, H. and R. Cropanzano (1996), 'Affective events theory: a theoretical discussion of the structure, causes and consequences of affective experiences at work', in B.M. Staw and L.L. Cummings (eds), Research in Organizational Behaviour, Vol. 19, Greenwich, CT, JAI Press, pp. 1-74.
    • (1996) Research in Organizational Behaviour , vol.19 , pp. 1-74
    • Weiss, H.1    Cropanzano, R.2
  • 110
    • 0036242921 scopus 로고    scopus 로고
    • Emotion work and psychological well-being: a review of the literature and some conceptual considerations
    • Zapf, D. (2002), 'Emotion work and psychological well-being: a review of the literature and some conceptual considerations', Human Resource Management Review, 12, 237-68.
    • (2002) Human Resource Management Review , vol.12 , pp. 237-268
    • Zapf, D.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.