메뉴 건너뛰기




Volumn 16, Issue 3, 2004, Pages 167-178

Emotions as strategic game in a hostile workplace: An exemplar case

Author keywords

Bullying; Case study; Emotions; Employment; Narrative

Indexed keywords


EID: 27844590944     PISSN: 08927545     EISSN: 15733378     Source Type: Journal    
DOI: 10.1023/B:ERRJ.0000038651.06027.03     Document Type: Article
Times cited : (12)

References (74)
  • 1
    • 84973746077 scopus 로고
    • Emotions in the work place: A reappraisal
    • Ashforth, B. E., &Humphrey, R. H. (1995). Emotions in the work place: A reappraisal. Human Relations, 48, 97-125.
    • (1995) Human Relations , vol.48 , pp. 97-125
    • Ashforth, B.E.1    Humphrey, R.H.2
  • 3
    • 0003476774 scopus 로고    scopus 로고
    • Ashkanasy, N. M, Hartel, C. E. J, &Zerbe, W. J, Eds, Westport: Quorum Books
    • Ashkanasy, N. M., Hartel, C. E. J., &Zerbe, W. J. (Eds.). (2000), Emotions in the Workplace: Research Theory and Practice. Westport: Quorum Books.
    • (2000) Emotions in the Workplace: Research Theory and Practice
  • 4
    • 0031518033 scopus 로고    scopus 로고
    • Personality and positive emotions
    • Avia, M. D. (1997). Personality and positive emotions. European Journal of Personality, 11, 33-56.
    • (1997) European Journal of Personality , vol.11 , pp. 33-56
    • Avia, M.D.1
  • 5
    • 0026955731 scopus 로고
    • Method slurring: The grounded theory/phenomenology example
    • Baker, C, Wuest, J., &Stern, P. N. (1992). Method slurring: The grounded theory/phenomenology example. Journal of Advanced Nursing, 17, 1355-1360.
    • (1992) Journal of Advanced Nursing , vol.17 , pp. 1355-1360
    • Baker, C.1    Wuest, J.2    Stern, P.N.3
  • 9
    • 0003340451 scopus 로고
    • Attachment and Loss
    • London: Penguin Books
    • Bowlby, J. (1980). Attachment and Loss, Volume 111; Loss: Sadness and Depression. London: Penguin Books.
    • (1980) Loss: Sadness and Depression , vol.111
    • Bowlby, J.1
  • 12
    • 84993044905 scopus 로고    scopus 로고
    • Anatomy of a qualitative management PhD: Part two-getting finished
    • Carter, S. (1999). Anatomy of a qualitative management PhD: Part two-getting finished. Management Research News, 22, 1-18.
    • (1999) Management Research News
    • Carter, S.1
  • 14
    • 0003285551 scopus 로고
    • Qualitative Research Methods From the Reviewer's Perspective
    • Morse, J. M, Ed, Thousand Oaks, California: Sage Publications
    • Dreher, M. (1994). Qualitative Research Methods From the Reviewer's Perspective. In Morse, J. M. (Ed.), Critical Issues in Qualitative Research Methods, 281-297. Thousand Oaks, California: Sage Publications.
    • (1994) Critical Issues in Qualitative Research Methods , pp. 281-297
    • Dreher, M.1
  • 15
    • 0024708750 scopus 로고
    • The interviewer's experience as data in phenomenological research
    • Drew, N. (1989). The interviewer's experience as data in phenomenological research. Western Journal of Nursing Research, 11,431-439.
    • (1989) Western Journal of Nursing Research , vol.11 , pp. 431-439
    • Drew, N.1
  • 17
    • 84947389309 scopus 로고
    • Non-verbal leakage and clues to deception
    • Ekman, P., &Friesen, W. V. (1969). Non-verbal leakage and clues to deception. Psychiatry, 32, 88-106.
    • (1969) Psychiatry , vol.32 , pp. 88-106
    • Ekman, P.1    Friesen, W.V.2
  • 18
    • 10644295864 scopus 로고    scopus 로고
    • A Social Psychological Approach to Interpersonal Aggression
    • Van Hasselt, V. B.,&Hersen, M, Eds, Boston, London: Allyn and Bacon
    • Felson, R. B. (2000). A Social Psychological Approach to Interpersonal Aggression. In Van Hasselt, V. B.,&Hersen, M. (Eds.), Aggression and Violence: An Introductory Text, 9-22. Boston, London: Allyn and Bacon.
    • (2000) Aggression and Violence: An Introductory Text , pp. 9-22
    • Felson, R.B.1
  • 19
    • 77949750749 scopus 로고    scopus 로고
    • Ferris, W. P. (1994). Mobilizing Ego Energy: Managerial and Leadership Practices. In Kilmann, R. H., Kilmann, I., &Associates (Eds.), Managing Ego Energy: The Transformation of Personal Meaning into Organizational Success, 202-232. San Francisco: Jossey-Bass.
    • Ferris, W. P. (1994). Mobilizing Ego Energy: Managerial and Leadership Practices. In Kilmann, R. H., Kilmann, I., &Associates (Eds.), Managing Ego Energy: The Transformation of Personal Meaning into Organizational Success, 202-232. San Francisco: Jossey-Bass.
  • 20
    • 0003707271 scopus 로고
    • Fineman, S, Ed, London: Sage Publications
    • Fineman, S. (Ed.). (1993). Emotion in Organisations. London: Sage Publications.
    • (1993) Emotion in Organisations
  • 21
    • 77949737906 scopus 로고    scopus 로고
    • Fineman, S. (1996). Emotion and Organizing. In Clegg, S. R., Hardy, C, &Nord, W. R. (Eds.), Handbook of Organization Studies, 543-564. London, Thousand Oaks, New Delhi: Sage Publications.
    • Fineman, S. (1996). Emotion and Organizing. In Clegg, S. R., Hardy, C, &Nord, W. R. (Eds.), Handbook of Organization Studies, 543-564. London, Thousand Oaks, New Delhi: Sage Publications.
  • 22
    • 0004026522 scopus 로고    scopus 로고
    • Fineman, S, Ed, 2nd ed. London: Sage Publications
    • Fineman, S. (Ed.). (2000). Emotion in Organizations, 2nd ed. London: Sage Publications.
    • (2000) Emotion in Organizations
  • 24
    • 0003454623 scopus 로고
    • London: Routledge and Kegan Paul Ltd
    • Fromm, E. (1942/1960). Fear of Freedom. London: Routledge and Kegan Paul Ltd.
    • (1942) Fear of Freedom
    • Fromm, E.1
  • 25
    • 27844538011 scopus 로고
    • Alienation
    • Clark, H, Chandler, J, &Barry, J, Eds, London, Glasgow, New York, Melbourne: Chapman and Hall
    • Fromm, E. (1963/1994). Alienation. In Clark, H., Chandler, J., &Barry, J. (Eds.), Organisation and Identities: Text and Readings in Organisational Behaviour, 391-396. London, Glasgow, New York, Melbourne: Chapman and Hall.
    • (1963) Organisation and Identities: Text and Readings in Organisational Behaviour , pp. 391-396
    • Fromm, E.1
  • 26
    • 0345215744 scopus 로고    scopus 로고
    • Motivational agendas in the workplace: The effects of feelings on focus of attention and work motivation
    • George, J. M., &Brief, A. P. (1996). Motivational agendas in the workplace: The effects of feelings on focus of attention and work motivation. Research in Organizational Behaviour, 18,75-109.
    • (1996) Research in Organizational Behaviour , vol.18 , pp. 75-109
    • George, J.M.1    Brief, A.P.2
  • 29
    • 0031058307 scopus 로고    scopus 로고
    • Hiding feelings: The acute effects of inhibiting negative and positive emotions
    • Gross, J., &Levenson, R. (1997). Hiding feelings: The acute effects of inhibiting negative and positive emotions. Journal of Abnormal Psychology, 106, 95-103.
    • (1997) Journal of Abnormal Psychology , vol.106 , pp. 95-103
    • Gross, J.1    Levenson, R.2
  • 30
    • 84986131136 scopus 로고    scopus 로고
    • Research interviews
    • Hannabuss, S. (1996). Research interviews. New Library World, 97, 1-11.
    • (1996) New Library World , vol.97 , pp. 1-11
    • Hannabuss, S.1
  • 31
    • 0004281997 scopus 로고
    • 2nd ed. Oxford: Blackwell Publishers
    • Harré, R. (1993). Social Being, 2nd ed. Oxford: Blackwell Publishers.
    • (1993) Social Being
    • Harré, R.1
  • 33
    • 84970447059 scopus 로고
    • Emotional labour: Skill and work in the social regulation of feelings
    • James, N. (1989). Emotional labour: Skill and work in the social regulation of feelings. Sociological Reviav, 37, 15-42.
    • (1989) Sociological Reviav , vol.37 , pp. 15-42
    • James, N.1
  • 34
    • 34247849734 scopus 로고
    • Caring for the caregiver: Patterns of organizational caregiving
    • Kahn, W. A. (1993). Caring for the caregiver: Patterns of organizational caregiving. Administrative Science Quarterly, 38, 539-563.
    • (1993) Administrative Science Quarterly , vol.38 , pp. 539-563
    • Kahn, W.A.1
  • 35
    • 77949677653 scopus 로고
    • Personality
    • King, N, &Remenyi, A, Eds, Melbourne: Thomas Nelson Australia
    • King, N., &Singh, N. (1989). Personality. In King, N., &Remenyi, A. (Eds.), Psychology for the Health Sciences, 57-72. Melbourne: Thomas Nelson Australia.
    • (1989) Psychology for the Health Sciences , pp. 57-72
    • King, N.1    Singh, N.2
  • 37
    • 0002089524 scopus 로고    scopus 로고
    • Catching Fire Without Burning Out: Is There an Ideal Way to Perform Emotional Labor?
    • Ashkanasy, N. M, Hartel, C. E. J, &Zerbe, W. J, Eds, Westport: Quorum Books
    • Kruml, S. M., &Geddes, D. (2000). Catching Fire Without Burning Out: Is There an Ideal Way to Perform Emotional Labor? In Ashkanasy, N. M., Hartel, C. E. J., &Zerbe, W. J. (Eds.), Emotions in the Workplace: Research Theory and Practice, 177-188. Westport: Quorum Books.
    • (2000) Emotions in the Workplace: Research Theory and Practice , pp. 177-188
    • Kruml, S.M.1    Geddes, D.2
  • 38
    • 0024707578 scopus 로고
    • A Heideggerian phenomenologic perspective on the concept of the person
    • Leonard, V. W. (1989). A Heideggerian phenomenologic perspective on the concept of the person. Advances in Nursing Science, 11, 40-55.
    • (1989) Advances in Nursing Science , vol.11 , pp. 40-55
    • Leonard, V.W.1
  • 40
    • 2342556278 scopus 로고    scopus 로고
    • Psychological Abuse in the Workplace
    • McCarthy, P, Sheehan, M, &Wilkie, W, Eds, Beyond Bullying Association, Sydney: Millennium Books
    • Mann, R. (1996). Psychological Abuse in the Workplace. In McCarthy, P., Sheehan, M., &Wilkie, W. (Eds.). Bullying: From Backyard to Boardroom, 83-92. Beyond Bullying Association, Sydney: Millennium Books.
    • (1996) Bullying: From Backyard to Boardroom , pp. 83-92
    • Mann, R.1
  • 41
    • 77949707108 scopus 로고
    • Alienated Labour
    • Clark, H, Chandler, J, &Barry, J, Eds, London: Chapman and Hall
    • Marx, K. (1975/1994). Alienated Labour. In Clark, H., Chandler, J., &Barry, J. (Eds.), Organisation and Identities, 387-392. London: Chapman and Hall.
    • (1975) Organisation and Identities , pp. 387-392
    • Marx, K.1
  • 42
    • 51249167292 scopus 로고
    • Evidence bearing on the affiliative tendency (MAFF) and sensitivity to rejection (MSR) scales
    • Mehrabian, A. (1994). Evidence bearing on the affiliative tendency (MAFF) and sensitivity to rejection (MSR) scales. Current Psychology: Developmental, Learning, Personality, Social, 13, 97-117.
    • (1994) Current Psychology: Developmental, Learning, Personality, Social , vol.13 , pp. 97-117
    • Mehrabian, A.1
  • 43
    • 21344454051 scopus 로고    scopus 로고
    • Pleasure-arousal-dominance: A general framework for describing and measuring individual differences in temperament
    • Mehrabian, A. (1996). Pleasure-arousal-dominance: A general framework for describing and measuring individual differences in temperament. Current Psychology: Developmental, Learning, Personality, Social, 14,261-292.
    • (1996) Current Psychology: Developmental, Learning, Personality, Social , vol.14 , pp. 261-292
    • Mehrabian, A.1
  • 44
    • 77949722496 scopus 로고    scopus 로고
    • Minichiello, V., Aroni, R., Timewell, E., &Alexander, L. (1990). ln-Depth Interviewing: Researching People. Melbourne: Longman Cheshire Pty Limited.
    • Minichiello, V., Aroni, R., Timewell, E., &Alexander, L. (1990). ln-Depth Interviewing: Researching People. Melbourne: Longman Cheshire Pty Limited.
  • 45
    • 84936823916 scopus 로고    scopus 로고
    • 2nd ed. Thousand Oaks, London and New Delhi: Sage Publications
    • Morgan, G. (1997). Images of Organization, 2nd ed. Thousand Oaks, London and New Delhi: Sage Publications.
    • (1997) Images of Organization
    • Morgan, G.1
  • 46
    • 0040155452 scopus 로고    scopus 로고
    • The dimensions, antecedents, and consequences of emotional labor
    • Morris, J. A., &Feldman, D. C. (1996). The dimensions, antecedents, and consequences of emotional labor. Academy of Management Review, 21, 986-1010.
    • (1996) Academy of Management Review , vol.21 , pp. 986-1010
    • Morris, J.A.1    Feldman, D.C.2
  • 47
    • 0030222918 scopus 로고    scopus 로고
    • Thought self-leadership: The impact of mental strategies training on employee cognition, behavior, and affect
    • Neck, C. P., &Manz, C. C. (1996). Thought self-leadership: The impact of mental strategies training on employee cognition, behavior, and affect. Journal of Organizational Behavior, 17,445-467.
    • (1996) Journal of Organizational Behavior , vol.17 , pp. 445-467
    • Neck, C.P.1    Manz, C.C.2
  • 48
    • 0002546107 scopus 로고    scopus 로고
    • Aggression in the Workplace
    • Giacalone, R. A, &Greenberg, J, Eds, Thousand Oaks, London, New Delhi: Sage Publications
    • Neuman, J. H., &Baron, R. A. (1997). Aggression in the Workplace. In Giacalone, R. A., &Greenberg, J. (Eds.), Antisocial Behavior in Organizations, 37-67. Thousand Oaks, London, New Delhi: Sage Publications.
    • (1997) Antisocial Behavior in Organizations , pp. 37-67
    • Neuman, J.H.1    Baron, R.A.2
  • 49
    • 0020131547 scopus 로고
    • The phenomenological approach in nursing research
    • Oiler, C. (1982). The phenomenological approach in nursing research. Nursing Research, 31, 178-181.
    • (1982) Nursing Research , vol.31 , pp. 178-181
    • Oiler, C.1
  • 50
    • 0011527402 scopus 로고
    • Understanding the nature and use of defence mechanisms in organisational life
    • Oldham, M., &Kleiner, B. H. (1990). Understanding the nature and use of defence mechanisms in organisational life. Journal of Managerial Psychology, 5, i-iv.
    • (1990) Journal of Managerial Psychology , vol.5
    • Oldham, M.1    Kleiner, B.H.2
  • 51
    • 0009450682 scopus 로고
    • Discourse and Power
    • Shotter, J, &Gergen, K. J, Eds, London: Sage Publications
    • Parker, I. (1989). Discourse and Power. In Shotter, J., &Gergen, K. J. (Eds.), Texts and Identity, 56-69. London: Sage Publications.
    • (1989) Texts and Identity , pp. 56-69
    • Parker, I.1
  • 52
    • 77949710509 scopus 로고
    • Psychological Effects of Chronic Illness and Disability
    • King, N, &Remenyi, A, Eds, Melbourne: Thomas Nelson Australia
    • Parsonson, B. S. (1989). Psychological Effects of Chronic Illness and Disability. In King, N., &Remenyi, A. (Eds.), Psychology for the Health Sciences, 211-220. Melbourne: Thomas Nelson Australia.
    • (1989) Psychology for the Health Sciences , pp. 211-220
    • Parsonson, B.S.1
  • 55
    • 0003044044 scopus 로고
    • Organizations, Emotion and the Myth of Rationality
    • Fineman, S, Ed, London: Sage Publications
    • Putnam, L. L., &Mumby, D. K. (1993). Organizations, Emotion and the Myth of Rationality. In Fineman, S. (Ed.), Emotion in Organizations, 36-57. London: Sage Publications.
    • (1993) Emotion in Organizations , pp. 36-57
    • Putnam, L.L.1    Mumby, D.K.2
  • 56
    • 0003155181 scopus 로고
    • Expression of emotion as part of the work role
    • Rafaeli, A., &Sutton, R. I. (1987). Expression of emotion as part of the work role. Academy of Management Review, 12, 23-27.
    • (1987) Academy of Management Review , vol.12 , pp. 23-27
    • Rafaeli, A.1    Sutton, R.I.2
  • 58
    • 84970235389 scopus 로고
    • The tyranny of a team ideology
    • Sinclair, A. (1992). The tyranny of a team ideology. Organization Studies, 13, 611-626.
    • (1992) Organization Studies , vol.13 , pp. 611-626
    • Sinclair, A.1
  • 60
    • 0001278130 scopus 로고    scopus 로고
    • Case Studies
    • Denzin, N, &Lincoln, Y. S, Eds, Thousand Oaks, London, New Delhi: Sage Publications
    • Stake, R. E. (2000). Case Studies. In Denzin, N., &Lincoln, Y. S. (Eds.), Handbook of Qualitative esearch, 435-454. Thousand Oaks, London, New Delhi: Sage Publications.
    • (2000) Handbook of Qualitative esearch , pp. 435-454
    • Stake, R.E.1
  • 61
    • 0022703589 scopus 로고    scopus 로고
    • Swanson-Kauffman, K. M. (1986). A combined qualitative methodology for nursing research. A dvances in Nursing Science,8,58-69.
    • Swanson-Kauffman, K. M. (1986). A combined qualitative methodology for nursing research. A dvances in Nursing Science,8,58-69.
  • 62
    • 0027586594 scopus 로고
    • Phenomenology: One way to understand nursing practice
    • Taylor, B. (1993). Phenomenology: One way to understand nursing practice. International Journal of Nursing Studies, 30, 171-179.
    • (1993) International Journal of Nursing Studies , vol.30 , pp. 171-179
    • Taylor, B.1
  • 64
    • 0004107016 scopus 로고
    • Buckingham: Open University Press
    • Turner, J. C. (1991). Social Influence. Buckingham: Open University Press.
    • (1991) Social Influence
    • Turner, J.C.1
  • 65
    • 77949678135 scopus 로고    scopus 로고
    • Albert Speer: In retrospect
    • Twining, D. T. (1997). Albert Speer: In retrospect. Public Voices, 3, 87-100.
    • (1997) Public Voices , vol.3 , pp. 87-100
    • Twining, D.T.1
  • 66
    • 0002316713 scopus 로고
    • Real Feelings: Emotional Expression and Organizational Culture
    • Cummings, L, &Staw, B, Eds, Greenwich: JAI Press
    • Van Maanen, J., &Kunda, G. (1989). Real Feelings: Emotional Expression and Organizational Culture. In Cummings, L., &Staw, B. (Eds.), Research in Organizational Behavior, 43-104. Greenwich: JAI Press.
    • (1989) Research in Organizational Behavior , pp. 43-104
    • Van Maanen, J.1    Kunda, G.2
  • 67
    • 21644463516 scopus 로고    scopus 로고
    • Sick organizations," "rabid managerialism": Work-life narratives from people with "invisible" chronic illness
    • Vickers, M. H. (1999). "Sick organizations," "rabid managerialism": work-life narratives from people with "invisible" chronic illness. Public Voices, 4,59-82.
    • (1999) Public Voices , vol.4 , pp. 59-82
    • Vickers, M.H.1
  • 69
    • 33845670878 scopus 로고
    • The affective consequences of service work
    • Wharton, A. (1993). The affective consequences of service work. Work and Occupations, 20, 205-232.
    • (1993) Work and Occupations , vol.20 , pp. 205-232
    • Wharton, A.1
  • 71
    • 84965587252 scopus 로고
    • The sociology of emotions and flight attendants: Hochschild's managed heart
    • Wouters, C. (1989). The sociology of emotions and flight attendants: Hochschild's managed heart. Theory, Culture and Society, 6, 95-123.
    • (1989) Theory, Culture and Society , vol.6 , pp. 95-123
    • Wouters, C.1
  • 72
    • 0040347251 scopus 로고
    • Narrative Embodiments: Enclaves of the Self in the Realm of Medicine
    • Shotter, J, &Gergen, K. J, Eds, London: Sage Publications
    • Young, K. (1989). Narrative Embodiments: Enclaves of the Self in the Realm of Medicine. In Shotter, J., &Gergen, K. J. (Eds.), Texts of Identity, 152-244. London: Sage Publications.
    • (1989) Texts of Identity , pp. 152-244
    • Young, K.1
  • 73
    • 0141468898 scopus 로고    scopus 로고
    • Emotional Dissonance and Employee Weil-Being
    • Ashkanasy, N. M, Hartel, C. E. J, &Zerbe, W.J, Eds, Westport: Quorum Books
    • Zerbe, W. J. (2000). Emotional Dissonance and Employee Weil-Being. In Ashkanasy, N. M., Hartel, C. E. J., &Zerbe, W.J. (Eds.), Emotions in the Workplace: Research Theory and Practice, 189-214. Westport: Quorum Books.
    • (2000) Emotions in the Workplace: Research Theory and Practice , pp. 189-214
    • Zerbe, W.J.1
  • 74
    • 3142741989 scopus 로고    scopus 로고
    • Commentary: Emotions as Mediators and Moderators
    • Ashkanasy, N. M, Hartel, C. E. J, &Zerbe, W. J, Eds, Westport: Quorum Books
    • Zerbe, W. J., &Hartel, C. E. J. (2000). Commentary: Emotions as Mediators and Moderators. In Ashkanasy, N. M., Hartel, C. E. J., &Zerbe, W. J. (Eds.), Emotions in the Workplace: Research Theory and Practice, 156-161. Westport: Quorum Books.
    • (2000) Emotions in the Workplace: Research Theory and Practice , pp. 156-161
    • Zerbe, W.J.1    Hartel, C.E.J.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.