Caught in the web of quality

International Journal of Educational Development

Volumn 25, Issue 3, 2005, Pages 317-331

  Fresen, Jill W ^a   Boyd, Lesley G ^b  

^a UNIVERSITY OF PRETORIA   (South Africa)

^b Ind Quality Assurance Consultant   (South Africa)

Author keywords

Client satisfaction; e learning; Online learning; Quality assurance; Quality management systems; Web supported learning

Indexed keywords

INTERNET; LEARNING;

AFRICA; EASTERN HEMISPHERE; GAUTENG; PRETORIA; SOUTH AFRICA; SOUTHERN AFRICA; SUB-SAHARAN AFRICA; WORLD;

EID: 15944403892     PISSN: 07380593     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijedudev.2004.12.002     Document Type: Article

References (63)

1. Alley, L., 2000. Ten keys to quality assurance and assessment in online learning. Retrieved Feburary 25, 2002, from http://www.worldclassstrategies.com/.
2. American Society for Training and Development, n.d.. Frequently asked questions. Retrieved October 7, 2004, from http://www.astd.org.
3. J.B. Arbaugh Virtual classroom characteristics and student satisfaction with internet-based MBA courses Journal of Management Education 24 1 2000 32-54
4. N. Baijnath P. Singh Quality assurance in open and distance learning In: N. Baijnath S. Maimela P. Singh (Eds.) Quality Assurance in open and distance learning 2001 University of South African and Technikon South Africa Roodepoort
5. N. Baijnath S. Maimela P. Singh (Eds.) Quality Assurance in Open and Distance Learning 2001 University of South Africa and Technikon South Africa Pretoria
6. Barker, K., 1999. Quality guidelines for online education and training. Retrieved June 28, 2004, from http://futured.com/pdf/distance.pdf.
7. M. Barrow Quality management systems and dramaturgical compliance Quality in Higher Education 5 1 1999 27-36
8. Bitter, G., 2001, June. Guidelines for designing and developing online e-learning courses including intellectual property considerations. Proceedings of the Ed-Media World Conference on Educational Multimedia, Hypermedia and Telecommunications, Tampere, Finland.
9. Boyd, L.G., 2001a. Proposal for the Implementation of a Quality Management System in the Department of Telematic Learning and Education Innovation at the University of Pretoria. Unpublished document.
10. Boyd, L.G., 2001b. Introduction to quality assurance. Workshop for the Department of Telematic Learning and Education Innovation at the University of Pretoria.
11. L.G. Boyd J.W. Fresen Quality promotion and capacity development - could they come to the aid of weary South African academics? South African Journal of Higher Education 18 2 2004 5-15
12. Carmichael, D.E., 2001, June. An educational evaluation of WebCT; a case study using the conversational framework. Proceedings of the Ed-Media World Conference on Educational Multimedia, Hypermedia & Telecommunications held in Tampere, Finland.
13. P. Checkland Systems Thinking, Systems Practice 1999 Wiley Chichester
14. A.W. Chickering S.C. Ehrmann Implementing the seven principles: technology as lever AAHE Bulletin 49 2 1996 3-6 Retrieved June 10 2004 http://aahebulletin.com/public/archive/sevenprinciples.asp
15. R.E. Clark Evaluating distance education: Strategies and cautions The Quarterly Review of Distance Education 1 1 2000 5-18
16. Council for Higher Education, 2004. Criteria for quality distance education in South Africa-2003. Retrieved January 24, 2005, from http://www.che.ac.za/documents/d000070/Background_Paper4a_Welch.pdf.
17. Department of Education, 1996. Distance Education Quality Standards Framework for South Africa. Retrieved November 27, 2002, from: http://education.pwv.gov.za/teli2/policydocuments.
18. L. Elton University teaching: A professional model for quality In: Ellis (Ed.) Quality Assurance for University Teaching 1993 Open University Press Buckingham
19. M. Fourie A systems approach to quality assurance and self-evaluation South African Journal of Higher Education 14 2 2000 50-55
20. Fresen, J.W., 2005. Quality assurance practice in online (web-supported) learning: An exploratory study. Unpublished PhD Thesis, University of Pretoria, South Africa.
21. A. Gabor The Man Who Discovered Quality 1990 Times Books (Random House, Inc.) New York
22. E. Genis A perspective on tensions between external quality assurance requirements and institutional quality assurance development: A case study Quality in Higher Education 8 1 2002 63-70
23. Graf, D., Caines M., 2001, June. WebCT Exemplary Course Project. Paper presented at the WebCT User Conference, Vancouver, Canada. Available at http://www.webct.com/exemplary/home.
24. K.L. Gustafson R.M. Branch What is instructional design? In: R.A. Reiser J.V. Dempsey (Eds.) Trends and Issues in Instructional Design and Technology 2002 Merrill Prentice Hall New Jersey
25. M.J. Hannafin K.L. Peck The Design, Development and Evaluation of Instructional Software 1988 MacMillan New York
26. L. Harvey D. Green Defining Quality Assessment and Evaluation in Higher Education 18 1 1993 9-34
27. HEQC, 2000. Higher Education Quality Committee Founding Document. Retrieved November 1, 2004, from http://www.che.ac.za/documents/d000002/ index.php.
28. Herrington, A., Herrington, J., Oliver, R., Stoney, S., Willis, J., 2001. Quality guidelines for online courses: The development of an instrument to audit online units. Paper presented at the 18th Annual Australian Society for Computers in Learning in Tertiary Education 2001 Conference, Melbourne, Australia.
29. Hildebrandt, B.U., Teschler, S.J., 2004, August/September. Localization and adaptation of quality approaches. Proceedings of the 4th IEEE International Conference on Advanced Learning Technologies, Joensuu, Finland, pp. 1078-1079.
30. Institute for Higher Education Policy Quality on the Line. Benchmarks for Success in Internet-based Distance Education 2000 The Institute for Higher Education Policy Washington Retrieved June 28, 2004, from http://www.ihep.com/pubs/pdf/quality.pdf
31. M. Jeliazkova D.F. Westerheijden Systemic adaptation to a changing environment: Towards a next generation of quality assurance models Higher Education 44 3-4 2002 433-448
32. D.L. Kirkpatrick Evaluating Training Programs: The Four Levels second ed 1998 Berrett-Koehler San Francisco
33. C. Kistan Quality assurance in South Africa Quality Assurance in Education 7 3 1999 125-133
34. C.J. Lawless J.T.E. Richardson Approaches to studying and perceptions of academic quality in distance education Higher Education 44 2 2002 257-282
35. J. Leckey N. Neill Quantifying quality: The importance of student feedback Quality in Higher Education 7 1 2001 19-32
36. D. Lowe W. Hall Hypermedia And The Web. An Engineering Approach 1999 Wiley Chichester
37. J. Macdonald Understanding Total Quality Management in a week second ed 1998 Hodder & Stoughton London
38. Moore, D., 2001. Perspectives on quality assurance and distance education. In: Baijnath, N., Maimela, S., Singh, P. (Eds.), Quality Assurance in Open and Distance Learning. University of South Africa and Technikon South Africa.
39. S. Murgatroyd C. Morgan Total Quality Management and the School 1993 Open University Press Buckingham
40. J. Newton Barriers to effective quality management and leadership: Case study of two academic departments Higher Education 44 2 2002 182-212
41. P. Ramsden A performance indicator of teaching quality in higher education: The Course Experience Survey Studies in Higher Education 16 2 1991 129-150
42. J. Ratcliff Institutional self-evaluation and quality assurance: A global view In: A.H. Strydom L.O.K. Lategan A. Muller (Eds.) Enhancing Institutional Self-evaluation and Quality in South African Higher Education: National and International Perspectives 1997 University of the Orange Free State Bloemfontein
43. I.C. Reid Quality online education - new research agendas Academic Exchange Quarterly 7 1 2003 17-23
44. J.T.E. Richardson Approaches to studying and perceptions of academic quality in a short web-based course British Journal of Educational Technology 34 4 2003 433-442
45. S. Sambrook S. Geertshuis D. Cheseldine Developing a quality assurance system for computer-based learning materials: Problems and issues Assessment & Evaluation in Higher Education 26 5 2001 417-426
46. P. Singh Quality assurance in higher education in South Africa South African Journal of Higher Education 14 2 2000 5-7
47. Singh, M., 2001. The HEQC and the challenges of quality assurance. In: Baijnath, N., Maimela, S., Singh, P. (Eds.), Quality Assurance in Open and Distance Learning. University of South Africa and Technikon South Africa.
48. P.L. Smith T.J. Ragan Instructional Design 1993 Macmillan New York
49. G.M. Steyn Applying principles of total quality management to a learning process: A case study South African Journal of Higher Education 14 1 2000 174-184
50. TLEI Telematic Learning and Education Innovation: Annual Report 2003 University of Pretoria Pretoria
51. University of Pretoria Inspiration for the innovation generation. 2002-2005 Strategic Plan 2002 University of Pretoria Pretoria
52. University of Southern Queensland, 2002. Retrieved June 28, 2004, from http://www.usq.edu.au/dec/staff/default.htm.
53. L.J. Van der Westhuizen Policy development of quality assurance: A critical perspective on past and future issues South African Journal of Higher Education 14 2 2000 56-61
54. Van der Westhuizen, L.J., 2002, November. Interview at the University of the Free State, South Africa.
55. Vinca, L.L.C., 2004. The 9000 store: Using teams to design and document your ISO 9001:2000 QMS. Retrieved July 7, 2004, from http://www.the9000store.com/Team-Approach.aspx.
56. A. Vroeijenstijn Improvement and Accountability: Navigating between Scylla and Charybdis. Guide for External Quality Assessment in Higher Education 1995 Jessica Kingsley London
57. Vroeijenstijn, A.I., 2001. How to assure quality in higher education. In: Baijnath, N., Maimela, S., Singh, P. (Eds.), Quality Assurance in Open and Distance Learning. University of South Africa and Technikon South Africa.
58. J. Waller D. Allen A. Burns The Quality Management Manual: How to Write and Develop a Successful Manual for Quality Management Systems 1993 Kogan Page London
59. WebCT ® 2002. Web Course Tools. Commercially available Learning Management System for online learning. Retrieved June 28, 2004, from http://www.webct.com.
60. Western Interstate Commission for Higher Education (WICHE), 2001. Guide to best practice for electronically offered degree and certificate programmes. Retrieved June 28, 2004, from http://www.wcet.info/ Article1.htm.
61. D. Woodhouse External quality assurance: National and international aspects South African Journal of Science 14 2 2000 20-27
62. Wu, C.-C., Lai, C.-Y., Lee, G.C., 2001, June. Communication styles of mentoring in an electronic forum. Proceedings of the Ed-Media World Conference on Educational Multimedia, Hypermedia & Telecommunications held in Tampere, Finland.
63. Jegede, O.J., 1993. Measuring quality in distance education at the University of Southern Queensland. In: Evans, T., Murphy, D. (Eds.), Research in Distance Education 3. Revised papers from the Third RIDE Conference. Deakin University.