Relationships among ISO 9001, competitive dimensions and profitability

International Journal of Services and Operations Management

Volumn 11, Issue 2, 2012, Pages 222-236

  Han, S Bruce ^a   Sim, Khim L ^b   Ebrahimpour, Maling ^c  

^a MERRIMACK COLLEGE   (United States)

^b WESTERN WASHINGTON UNIVERSITY   (United States)

^c UNIVERSITY OF SOUTH FLORIDA   (United States)

Author keywords

Cost; Dependability; Flexibility; ISO 9001; Profitability; Quality

Indexed keywords

EID: 84857287719     PISSN: 17442370     EISSN: 17442389     Source Type: Journal    
DOI: 10.1504/IJSOM.2012.045200     Document Type: Article

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