-
1
-
-
3543112094
-
An international study of quality improvement approach and firm performance
-
Adam, E.E., Corbett, L.M., Flores, B.E., Harrison, N.J., Lee, T.S., Rho, B.-H., Ribera, J., Samson, D., & Westbrook, R. (1997). An international study of quality improvement approach and firm performance. International Journal of Operations and Production Management, 17(9), 842-873.
-
(1997)
International Journal of Operations and Production Management
, vol.17
, Issue.9
, pp. 842-873
-
-
Adam, E.E.1
Corbett, L.M.2
Flores, B.E.3
Harrison, N.J.4
Lee, T.S.5
Rho, B.-H.6
Ribera, J.7
Samson, D.8
Westbrook, R.9
-
2
-
-
0001916863
-
From ISO 9000 series registration to total quality management, an examination
-
Askey, J.M., & Dale, B.G. (1994). From ISO 9000 series registration to total quality management, an examination. Quality Management Journal, 1(4), 67-76.
-
(1994)
Quality Management Journal
, vol.1
, Issue.4
, pp. 67-76
-
-
Askey, J.M.1
Dale, B.G.2
-
3
-
-
0003833428
-
Making quality work: Lessons from Europe’s leading companies
-
London, Special Report No, P655
-
Binney, G. (1992). Making quality work: Lessons from Europe’s leading companies. The Economist Intelligence Unit, London, Special Report No. P655.
-
(1992)
The Economist Intelligence Unit
-
-
Binney, G.1
-
4
-
-
0028076755
-
Starting total quality management from ISO 9000
-
Bradley, M. (1994). Starting total quality management from ISO 9000. The TQM Magazine, 6(1), 50-54.
-
(1994)
The TQM Magazine
, vol.6
, Issue.1
, pp. 50-54
-
-
Bradley, M.1
-
5
-
-
18844397511
-
Survey of registrars for ISO 9000: Prices down, success rate up
-
February, 20-21
-
Brecka, J. (1994). Survey of registrars for ISO 9000: Prices down, success rate up. Quality Progress, February, 20-21.
-
(1994)
Quality Progress
-
-
Brecka, J.1
-
6
-
-
0000706508
-
Smaller enterprises’ experiences with ISO 9000
-
Brown, A., Loughton, K., & van der Wiele, A. (1998). Smaller enterprises’ experiences with ISO 9000. International Journal of Quality and Reliability Management, 15(3), 273-285.
-
(1998)
International Journal of Quality and Reliability Management
, vol.15
, Issue.3
, pp. 273-285
-
-
Brown, A.1
Loughton, K.2
Van Der Wiele, A.3
-
7
-
-
79959193968
-
A typology of approaches to ISO certification and TQM
-
Brown, A., & van der Wiele, A. (1996). A typology of approaches to ISO certification and TQM. Australian Journal of Management, 21(1), 57-72.
-
(1996)
Australian Journal of Management
, vol.21
, Issue.1
, pp. 57-72
-
-
Brown, A.1
Van Der Wiele, A.2
-
9
-
-
84989103176
-
Modelling changes inmarket share:Across sectional analysis
-
Buzzel, R.D., & Wiersema, F.D. (1981). Modelling changes inmarket share:Across sectional analysis. Strategic Management Journal, 2(1), 27-42.
-
(1981)
Strategic Management Journal
, vol.2
, Issue.1
, pp. 27-42
-
-
Buzzel, R.D.1
Wiersema, F.D.2
-
10
-
-
0025497236
-
Determinates of financial performance:Ameta analysis
-
Capon, N., Farley, J.U., & Hoening, S. (1990). Determinates of financial performance:Ameta analysis. Management Science, 36(10), 1143-1159.
-
(1990)
Management Science
, vol.36
, Issue.10
, pp. 1143-1159
-
-
Capon, N.1
Farley, J.U.2
Hoening, S.3
-
11
-
-
0009942377
-
INTQUAL-an internal measure for service quality and the link between service quality and business performance
-
Caruana, A., & Pitt, L. (1997). INTQUAL-an internal measure for service quality and the link between service quality and business performance. European Journal of Marketing, 31(8), 604-617.
-
(1997)
European Journal of Marketing
, vol.31
, Issue.8
, pp. 604-617
-
-
Caruana, A.1
Pitt, L.2
-
12
-
-
0001854604
-
Is ISO 9000 the path to TQM?
-
May
-
Corrigan, J. (1994). Is ISO 9000 the path to TQM? Quality Progress, May, 33-36.
-
(1994)
Quality Progress
, pp. 33-36
-
-
Corrigan, J.1
-
13
-
-
0001653012
-
Strategic factors associated with market share and financial performance
-
Craig, C.S., & Douglas, S.P. (1982). Strategic factors associated with market share and financial performance. Quarterly Review of Economics and Business, 22(2), 101-111.
-
(1982)
Quarterly Review of Economics and Business
, vol.22
, Issue.2
, pp. 101-111
-
-
Craig, C.S.1
Douglas, S.P.2
-
14
-
-
0031078261
-
Experiences of US-and foreign-owned firms: A new perspective on ISO 9000 implementation
-
Ebrahimpour, M., Withers, B.E., & Hikmet, N. (1997). Experiences of US-and foreign-owned firms: A new perspective on ISO 9000 implementation. International Journal of Production Research, 35(2), 569-576.
-
(1997)
International Journal of Production Research
, vol.35
, Issue.2
, pp. 569-576
-
-
Ebrahimpour, M.1
Withers, B.E.2
Hikmet, N.3
-
15
-
-
3543133082
-
World-class manufacturing project: Overview and selected results
-
Flynn, B.B., Schroeder, R.G., Flynn, E.J., Sakakibara, S., & Bates, K.A. (1997). World-class manufacturing project: Overview and selected results. International Journal of Operations & Production Management, 17(7), 671-685.
-
(1997)
International Journal of Operations & Production Management
, vol.17
, Issue.7
, pp. 671-685
-
-
Flynn, B.B.1
Schroeder, R.G.2
Flynn, E.J.3
Sakakibara, S.4
Bates, K.A.5
-
16
-
-
84990553628
-
The impact of quality management practices on performance and competitive advantage
-
Flynn, B.B., Schroeder, R.G., & Sakakibara, S. (1995). The impact of quality management practices on performance and competitive advantage. Decision Sciences, 26(5), 659-692.
-
(1995)
Decision Sciences
, vol.26
, Issue.5
, pp. 659-692
-
-
Flynn, B.B.1
Schroeder, R.G.2
Sakakibara, S.3
-
17
-
-
0030522923
-
The contribution of quality to business performance
-
Forker, L.B., Vickery, S.K., & Droge, C.L. (1996). The contribution of quality to business performance. International Journal of Operations and Production Management, 16(8), 44-62.
-
(1996)
International Journal of Operations and Production Management
, vol.16
, Issue.8
, pp. 44-62
-
-
Forker, L.B.1
Vickery, S.K.2
Droge, C.L.3
-
18
-
-
3843102504
-
An empirical study of the ISO 9000 standards’ contribution towards total quality management
-
Gotzamani, K.D., & Tsiotras, G.D. (2001). An empirical study of the ISO 9000 standards’ contribution towards total quality management. International Journal of Operations & Production Management, 21(10), 1326-1342.
-
(2001)
International Journal of Operations & Production Management
, vol.21
, Issue.10
, pp. 1326-1342
-
-
Gotzamani, K.D.1
Tsiotras, G.D.2
-
19
-
-
0038341433
-
The hot new seal of quality
-
June 28
-
Henkoff, R. (1993). The hot new seal of quality. Fortune, June 28, 68-71.
-
(1993)
Fortune
, pp. 68-71
-
-
Henkoff, R.1
-
20
-
-
84986018780
-
ISO 9000 certification and the bottom line: A comparative study of the profitability of Basque companies
-
Heras, I., Casadesus, M., & Dick, G.P.M. (2002). ISO 9000 certification and the bottom line: A comparative study of the profitability of Basque companies. Managerial Auditing Journal, 17(1/2), 72-78.
-
(2002)
Managerial Auditing Journal
, vol.17
, Issue.1-2
, pp. 72-78
-
-
Heras, I.1
Casadesus, M.2
Dick, G.3
-
23
-
-
0002666097
-
The strategic role of product quality
-
Jacobson, R., & Aaker, D. (1987). The strategic role of product quality. Journal of Marketing, 51(4), 31-44.
-
(1987)
Journal of Marketing
, vol.51
, Issue.4
, pp. 31-44
-
-
Jacobson, R.1
Aaker, D.2
-
24
-
-
21844485199
-
Application of the ISO 9000 standards of quality management in professional services: An information sector case
-
Johannsen, C.G. (1995). Application of the ISO 9000 standards of quality management in professional services: An information sector case. Total Quality Management, 6(3), 231-242.
-
(1995)
Total Quality Management
, vol.6
, Issue.3
, pp. 231-242
-
-
Johannsen, C.G.1
-
25
-
-
84887276441
-
ISO 9000 among Australian companies: Impact of time and reasons for seeking certification on perceptions of benefits received
-
Jones, R., Arndt, G., & Kustin, R. (1997). ISO 9000 among Australian companies: Impact of time and reasons for seeking certification on perceptions of benefits received. International Journal of Quality and Reliability Management, 14(7), 650-660.
-
(1997)
International Journal of Quality and Reliability Management
, vol.14
, Issue.7
, pp. 650-660
-
-
Jones, R.1
Arndt, G.2
Kustin, R.3
-
26
-
-
0442295227
-
An innovative approach to make ISO 9000 standards more effective
-
Kanji, G.K. (1998). An innovative approach to make ISO 9000 standards more effective. Total Quality Management, 9(1), 67-78.
-
(1998)
Total Quality Management
, vol.9
, Issue.1
, pp. 67-78
-
-
Kanji, G.K.1
-
27
-
-
0002430083
-
ISO 9000: Creating a global standardisation process
-
October
-
Kochan, A. (1993). ISO 9000: Creating a global standardisation process. Quality, October, 26-34.
-
(1993)
Quality
, pp. 26-34
-
-
Kochan, A.1
-
28
-
-
0002673440
-
The experience of implementing ISO 9000 in Hong Kong
-
Lee, T. (1995). The experience of implementing ISO 9000 in Hong Kong. Asia Pacific Journal of Quality Management, 4(4), 6-16.
-
(1995)
Asia Pacific Journal of Quality Management
, vol.4
, Issue.4
, pp. 6-16
-
-
Lee, T.1
-
29
-
-
18844387593
-
The importance of internal aspects in quality improvement
-
Llopis, J., & Tarı´, J.J. (2003). The importance of internal aspects in quality improvement. International Journal of Quality and Reliability Management, 20(3), 304-324.
-
(2003)
International Journal of Quality and Reliability Management
, vol.20
, Issue.3
, pp. 304-324
-
-
Llopis, J.1
Tarı´, J.J.2
-
31
-
-
0003008327
-
Empirical analysis of quality improvement in manufacturing
-
Maani, K.E., Putterill, M.S., & Sluti, D.G. (1994). Empirical analysis of quality improvement in manufacturing. International Journal of Quality and Reliability Management, 11(7), 19-37.
-
(1994)
International Journal of Quality and Reliability Management
, vol.11
, Issue.7
, pp. 19-37
-
-
Maani, K.E.1
Putterill, M.S.2
Sluti, D.G.3
-
32
-
-
84951548107
-
An evaluation of the effects of quality improvement activity on business performance
-
Mann, R., & Kehoe, D. (1994). An evaluation of the effects of quality improvement activity on business performance. International Journal of Quality and Reliability Management, 11(4), 29-44.
-
(1994)
International Journal of Quality and Reliability Management
, vol.11
, Issue.4
, pp. 29-44
-
-
Mann, R.1
Kehoe, D.2
-
33
-
-
0442294068
-
Life after ISO 9000: An analysis of the impact of ISO 9000 and total quality management on small businesses in Northern Ireland
-
McAdam, R., & McKeown, M. (1999). Life after ISO 9000: An analysis of the impact of ISO 9000 and total quality management on small businesses in Northern Ireland. Total Quality Management, 10(2), 229-241.
-
(1999)
Total Quality Management
, vol.10
, Issue.2
, pp. 229-241
-
-
McAdam, R.1
McKeown, M.2
-
34
-
-
0002883986
-
Factors influencing a successful transition from ISO 9000 to TQM: The influence of understanding and motivation
-
Meegan, S.T., & Taylor, W.A. (1997). Factors influencing a successful transition from ISO 9000 to TQM: The influence of understanding and motivation. International Journal of Quality & Reliability Management, 14(2), 100-117.
-
(1997)
International Journal of Quality & Reliability Management
, vol.14
, Issue.2
, pp. 100-117
-
-
Meegan, S.T.1
Taylor, W.A.2
-
35
-
-
0003114898
-
Product quality, cost position, and business performance: A test of key hypotheses
-
Phillips, L.W., Chang, D.R., & Buzzel, R.D. (1983). Product quality, cost position, and business performance: A test of key hypotheses. Journal of Marketing, 37(1), 26-43.
-
(1983)
Journal of Marketing
, vol.37
, Issue.1
, pp. 26-43
-
-
Phillips, L.W.1
Chang, D.R.2
Buzzel, R.D.3
-
36
-
-
84887294691
-
A journey towards total quality management through ISO 9000 certification. A study of small and medium sized enterprises in Singapore
-
Quazi, H.A., & Padibjo, S.R. (1998). A journey towards total quality management through ISO 9000 certification. A study of small and medium sized enterprises in Singapore. International Journal of Quality & Reliability Management, 15(5), 364-371.
-
(1998)
International Journal of Quality & Reliability Management
, vol.15
, Issue.5
, pp. 364-371
-
-
Quazi, H.A.1
Padibjo, S.R.2
-
37
-
-
85107982221
-
Return on quality (ROQ): Making service quality financially accountable
-
Rust, R.T., Zahorik, A.J., & Keiningham, T.I. (1994). Return on quality (ROQ): Making service quality financially accountable. Journal of Marketing, 59(2), 58-70.
-
(1994)
Journal of Marketing
, vol.59
, Issue.2
, pp. 58-70
-
-
Rust, R.T.1
Zahorik, A.J.2
Keiningham, T.I.3
-
38
-
-
84992978651
-
Ten arguments against ISO 9000
-
Seddon, J. (1997). Ten arguments against ISO 9000. Managing Service Quality, 7(4), 162-168.
-
(1997)
Managing Service Quality
, vol.7
, Issue.4
, pp. 162-168
-
-
Seddon, J.1
-
39
-
-
0038003446
-
ISO 9000 series-certification and performance
-
Singels, J., Ruel, G., & van de Water, H. (2001). ISO 9000 series-certification and performance. International Journal of Quality and Reliability Management, 18(1), 62-75.
-
(2001)
International Journal of Quality and Reliability Management
, vol.18
, Issue.1
, pp. 62-75
-
-
Singels, J.1
Ruel, G.2
Van De Water, H.3
-
40
-
-
0002568194
-
ISO 9000 and total quality
-
Stephens, K.S. (1994). ISO 9000 and total quality. Quality Management Journal, 2(1), 57-71.
-
(1994)
Quality Management Journal
, vol.2
, Issue.1
, pp. 57-71
-
-
Stephens, K.S.1
-
42
-
-
0037401466
-
The longitudinal effects of the ISO 9000 certification process on business performance
-
Terziovski, M., Power, D., & Sohal, A.S. (2003). The longitudinal effects of the ISO 9000 certification process on business performance. European Journal of Operational Research, 146(3), 580-595.
-
(2003)
European Journal of Operational Research
, vol.146
, Issue.3
, pp. 580-595
-
-
Terziovski, M.1
Power, D.2
Sohal, A.S.3
-
43
-
-
0031071571
-
The business value of quality management systems certification: Evidence from Australia and New Zealand
-
Terziovski, M., Samson, D., & Dow, D. (1997). The business value of quality management systems certification: Evidence from Australia and New Zealand. Journal of Operations Management, 15(1), 1-18.
-
(1997)
Journal of Operations Management
, vol.15
, Issue.1
, pp. 1-18
-
-
Terziovski, M.1
Samson, D.2
Dow, D.3
-
44
-
-
0001776661
-
ISO 9000 as an entry key to TQM: The case of the Greek industry
-
Tsiotras, G., & Gotzamani, K. (1996). ISO 9000 as an entry key to TQM: The case of the Greek industry. International Journal of Quality and Reliability Management, 13(4), 64-76.
-
(1996)
International Journal of Quality and Reliability Management
, vol.13
, Issue.4
, pp. 64-76
-
-
Tsiotras, G.1
Gotzamani, K.2
-
45
-
-
0002553125
-
Strategic quality management, Malcolm Baldrige and European Quality Awards and ISO 9000 certification: Core concepts and comparative analysis
-
Tummala, V.M.R., & Tang, C.L. (1996). Strategic quality management, Malcolm Baldrige and European Quality Awards and ISO 9000 certification: Core concepts and comparative analysis. International Journal of Quality and Reliability Management, 13(4), 8-38.
-
(1996)
International Journal of Quality and Reliability Management
, vol.13
, Issue.4
, pp. 8-38
-
-
Tummala, V.1
Tang, C.L.2
-
46
-
-
0000268462
-
ISO 9000 series registration to total quality management: The transformation journey
-
van der Wiele, A., Dale, B.G., & Williams, A.R.T. (1997). ISO 9000 series registration to total quality management: The transformation journey. International Journal of Quality Science, 2(4), 236-252.
-
(1997)
International Journal of Quality Science
, vol.2
, Issue.4
, pp. 236-252
-
-
Van Der Wiele, A.1
Dale, B.G.2
Williams, A.3
-
47
-
-
18844383962
-
Perceptions about the ISO 9000 (2000). Quality system standard revision and its value: The Dutch experience
-
van der Wiele, A., van Iwaarden, J., Williams, A.R.T., & Dale, B. (2005). Perceptions about the ISO 9000 (2000). Quality system standard revision and its value: The Dutch experience. International Journal of Quality and Reliability Management, 22(2-3), 101-119.
-
(2005)
International Journal of Quality and Reliability Management
, vol.22
, Issue.2-3
, pp. 101-119
-
-
Van Der Wiele, A.1
Van Iwaarden, J.2
Williams, A.3
Dale, B.4
-
48
-
-
0030643655
-
ISO 9000 as a route to TQM in small to medium sized enterprises: Snake or ladder?
-
Williams, N. (1997). ISO 9000 as a route to TQM in small to medium sized enterprises: Snake or ladder? The TQM Magazine, 9(1), 8-13.
-
(1997)
The TQM Magazine
, vol.9
, Issue.1
, pp. 8-13
-
-
Williams, N.1
-
49
-
-
0038341397
-
The implementation of an ISO 9000 quality system
-
Yahya, S., & Goh, W.-K. (2001). The implementation of an ISO 9000 quality system. International Journal of Quality and Reliability Management, 18(9), 941-66.
-
(2001)
International Journal of Quality and Reliability Management
, vol.18
, Issue.9
, pp. 941-966
-
-
Yahya, S.1
Goh, W.-K.2
-
52
-
-
84912014888
-
Qualitätsmanagement und business excellence
-
Zink, K.J., Voß, W., & Reuter, A.Y. (2001). Qualitätsmanagement und business excellence. VDI-Z, 143(5), 27-30.
-
(2001)
VDI-Z
, vol.143
, Issue.5
, pp. 27-30
-
-
Zink, K.J.1
Voß, W.2
Reuter, A.Y.3
|