Impact of IT service management frameworks on the IT organization: An empirical study on benefits, challenges, and processes;Einfluss von IT-service-Management-Frameworks auf die IT-organisation: Eine empirische studie zu vorteilen, herausforderungen und prozessen

Business and Information Systems Engineering

Volumn 53, Issue 1, 2011, Pages 5-19

  Marrone, Mauricio ^a   Kolbe, Lutz M ^b  

^a MACQUARIE UNIVERSITY   (Australia)

^b Institut für Wirtschaftsinformatik   (Germany)

Author keywords

Best practice; IT infrastructure library; IT service management; IT services; ITIL; ITSM

Indexed keywords

EID: 84855837782     PISSN: None     EISSN: 18670202     Source Type: Journal    
DOI: 10.1007/s11576-010-0257-8     Document Type: Article

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