Confusion in the ranks: IT service management practice and terminology

Information Systems Management

Volumn 26, Issue 2, 2009, Pages 153-163

  Winniford, MaryAnne ^a   Conger, Sue ^b   Erickson Harris, Lisa ^c  

^a University of Dallas ^*  (United States)

^b UNIVERSITY OF DALLAS   (United States)

^c Enterprise Management Associates   (United States)

Author keywords

Business Systems Management; COBIT; IT; ITIL; Management; Service; Service Level Management

Indexed keywords

ISO STANDARDS; MANAGEMENT;

BUSINESS SYSTEMS; COBIT; ITIL; SERVICE; SERVICE LEVEL MANAGEMENT;

INFRASTRUCTURE AS A SERVICE (IAAS);

EID: 70449730764     PISSN: 10580530     EISSN: None     Source Type: Journal    
DOI: 10.1080/10580530902797532     Document Type: Article

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