Implementing centralised IT service management: Drawing lessons from the public sector

ACIS 2007 Proceedings - 18th Australasian Conference on Information Systems

Volumn , Issue , 2007, Pages 1059-1068

  Tan, Wui Gee ^a   Cater Steel, Aileen ^a   Toleman, Mark ^a   Seaniger, Rachel ^b  

^a UNIVERSITY OF SOUTHERN QUEENSLAND   (Australia)

^b QUEENSLAND HEALTH   (Australia)

Author keywords

Case study; Centralised it service management; It infrastructure library; Itil; Public sector

Indexed keywords

CHANGE MANAGEMENT; CRITICAL SUCCESS FACTOR; GOVERNMENT AGENCIES; IN-DEPTH STUDY; IN-HOUSE STAFF; IT ASSETS; IT INFRASTRUCTURES; IT ORGANIZATIONS; IT SERVICE MANAGEMENT; IT SERVICES; ITIL; ITIL FRAMEWORK; LEARNING OPPORTUNITY; ORGANIZATIONAL CULTURES; PARADIGM SHIFTS; PUBLIC SECTOR; QUEENSLAND; SENIOR MANAGEMENT; SERVICE ORIENTED; SUCCESS FACTORS; TOOL REQUIREMENTS;

INFORMATION SYSTEMS; QUALITY OF SERVICE; TECHNOLOGY TRANSFER;

OUTSOURCING;

EID: 79956072182     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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