Setting the Stage for a Successful ITIL Adoption: A Delphi Study of IT Experts in the Norwegian Armed Forces

Information Systems Management

Volumn 27, Issue 2, 2010, Pages 103-112

  Iden, Jon ^a   Langeland, Lars ^b  

^a NORWEGIAN SCHOOL OF ECONOMICS   (Norway)

^b Forsvarsnett   (Norway)

Author keywords

IT infrastructure library; IT service management; Success factors; The Delphi method

Indexed keywords

ADDITIONAL KNOWLEDGE; BEST PRACTICES; DELPHI METHOD; INFORMATION AND COMMUNICATION; IT INFRASTRUCTURE LIBRARIES; IT SERVICE MANAGEMENT; PROCESS-BASED; SUCCESS FACTORS;

DECISION MAKING; INDUSTRY;

INFORMATION TECHNOLOGY;

EID: 77951084082     PISSN: 10580530     EISSN: None     Source Type: Journal    
DOI: 10.1080/10580531003708378     Document Type: Article

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