Classifying ITIL processes - A taxonomy under tool support aspects

First IEEE/IFIP International Workshop on Business-Driven IT Management, BDIM 2006

Volumn 2006, Issue , 2006, Pages 19-28

  Brenner, Michael ^a  

^a UNIVERSITY OF MUNICH   (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

IT INFRASTRUCTURE LIBRARY (ITIL); IT SERVICE MANAGEMENT; WORKFLOW MANAGEMENT;

COMPETITIVE INTELLIGENCE; CUSTOMER SATISFACTION; INFORMATION SERVICES; MANAGEMENT INFORMATION SYSTEMS;

INFORMATION TECHNOLOGY;

EID: 33847113930     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (31)

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