Achieving breakthrough performance improvement: Results of implementing a fit-for-purpose total management system

TQM Magazine

Volumn 14, Issue 5, 2002, Pages 293-296

  Chan, Y K ^a   Gaffney, P ^a   Neailey, K ^b   Ip, W H ^c  

^a MTR Corporation Limited   (Hong Kong)

^b UNIVERSITY OF WARWICK   (United Kingdom)

^c HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Balanced scorecard; Performance improvement; Total quality management

Indexed keywords

EFFICIENCY; PERFORMANCE; QUALITY ASSURANCE; STANDARDS; STRATEGIC PLANNING;

BALANCED SCORECARD; PERFORMANCE IMPROVEMENT;

TOTAL QUALITY MANAGEMENT;

EID: 0036393578     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780210439725     Document Type: Article

References (12)

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