An exploratory study into factors of service quality for application service providers

Information and Management

Volumn 42, Issue 8, 2005, Pages 1067-1080

  Ma, Qingxiong ^a   Pearson, J Michael ^b   Tadisina, Suresh ^b  

^a UNIVERSITY OF CENTRAL MISSOURI   (United States)

^b SOUTHERN ILLINOIS UNIVERSITY   (United States)

Author keywords

Application service provider (ASP); Dimensions of service quality; Web based survey

Indexed keywords

INDUSTRIAL MANAGEMENT; RELIABILITY; SECURITY SYSTEMS;

APPLICATION SERVICE PROVIDER (ASP); DIMENSIONS OF SERVICE QUALITY; WEB-BASED SURVEY;

QUALITY OF SERVICE;

EID: 28044465453     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.im.2004.11.007     Document Type: Article

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