Pricing e-service quality risk in financial services

Electronic Commerce Research and Applications

Volumn 10, Issue 5, 2011, Pages 534-544

  Benaroch, Michel ^a   Appari, Ajit ^b  

^a SYRACUSE UNIVERSITY   (United States)

^b DARTMOUTH COLLEGE   (United States)

Author keywords

E service quality; Event study; Financial economics; IT investment; Risk pricing; Risk return model; Valuation

Indexed keywords

E-SERVICE QUALITY; EVENT STUDIES; FINANCIAL ECONOMICS; IT INVESTMENTS; RISK-RETURN MODEL;

COMMERCE; COMPETITION; COSTS; ECONOMICS; INDUSTRY; INVESTMENTS; QUALITY OF SERVICE;

BENCHMARKING;

EID: 80053966395     PISSN: 15674223     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.elerap.2010.11.007     Document Type: Article

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