What academic research tells us about service

Communications of the ACM

Volumn 49, Issue 7, 2006, Pages 49-54

  Rust, Roland T ^a,b,c   Miu, Carol ^c  

^a Department of Marketing ^*  (United States)

^b Center for Excellence in Service   (United States)

^c UNIVERSITY OF MARYLAND   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ACADEMIC RESEARCH; CUSTOMER PERCEPTIONS; PARTNERSHIPS;

COMPUTATION THEORY; CUSTOMER SATISFACTION; INFORMATION ANALYSIS; INFORMATION SERVICES; RESEARCH;

TELECOMMUNICATION SERVICES;

EID: 33746038525     PISSN: 00010782     EISSN: 00010782     Source Type: Journal    
DOI: 10.1145/1139922.1139948     Document Type: Review

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