Towards an understanding of the relationship between IS outsourcing vendors' service quality and outsourcing effects

International Journal of Information Technology and Management

Volumn 4, Issue 1, 2005, Pages 12-24

  Kim, Dae Ryong ^a   Cheon, Myun Joong ^b   Aiken, Milam ^c  

^a DELAWARE STATE UNIVERSITY   (United States)

^b University of Ulsan   (South Korea)

^c UNIVERSITY OF MISSISSIPPI   (United States)

Author keywords

Information systems (IS); Outsourcing; SERVQUAL

Indexed keywords

CUSTOMER SATISFACTION; ECONOMIC AND SOCIAL EFFECTS; INFORMATION MANAGEMENT; QUALITY ASSURANCE; RELIABILITY; SOCIETIES AND INSTITUTIONS; STRATEGIC PLANNING;

INFORMATION SYSTEMS (IS); SERVICE QUALITY; SERVQUAL; VENDORS;

OUTSOURCING;

EID: 16244421757     PISSN: 14614111     EISSN: None     Source Type: Journal    
DOI: 10.1504/IJITM.2005.006402     Document Type: Review

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