The evaluation of service quality using generalized Choquet integral

Information Sciences

Volumn 176, Issue 6, 2006, Pages 640-663

  Tsai, Hui Hua ^a   Lu, Iuan Yuan ^b  

^a YUNG TA INSTITUTE OF TECHNOLOGY AND COMMERCE   (Taiwan)

^b NATIONAL SUN YAT SEN UNIVERSITY   (Taiwan)

Author keywords

Choquet integral; Service quality; Three column format SERVQUAL

Indexed keywords

FUZZY SETS; LINGUISTICS; PYRITES;

CHOQUET INTEGRAL; SERVICE QUALITY; THREE-COLUMN FORMAT SERVQUAL;

QUALITY OF SERVICE;

EID: 29744465317     PISSN: 00200255     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ins.2005.01.015     Document Type: Article

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