A systematic approach for diagnosing service failure: Service-specific FMEA and grey relational analysis approach

Mathematical and Computer Modelling

Volumn 54, Issue 11-12, 2011, Pages 3126-3142

  Geum, Youngjung ^a   Cho, Yangrae ^a   Park, Yongtae ^a  

^a Seoul National University   (South Korea)

Author keywords

Failure mode and effect analysis; FMEA; Grey relational analysis; Grey theory; Service engineering; Service failure

Indexed keywords

FAILURE MODE AND EFFECT ANALYSIS; FMEA; GREY RELATIONAL ANALYSIS; GREY THEORY; SERVICE ENGINEERING; SERVICE FAILURE;

FAILURE MODES;

INFORMATION THEORY;

EID: 80052636381     PISSN: 08957177     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.mcm.2011.07.042     Document Type: Article

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