FMEA-based portfolio approach to service productivity improvement

Service Industries Journal

Volumn 31, Issue 11, 2011, Pages 1825-1847

  Geum, Youngjung ^a   Shin, Juneseuk ^b   Park, Yongtae ^a  

^a Seoul National University   (South Korea)

^b Sungkyunkwan University   (South Korea)

Author keywords

FMEA; Hospital service; Portfolio; Service productivity

Indexed keywords

CONCEPTUAL FRAMEWORK; HOSPITAL SECTOR; INNOVATION; METHODOLOGY; PRODUCTIVITY; SERVICE SECTOR;

EID: 79960625637     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642069.2010.503876     Document Type: Article

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