-
1
-
-
0032200860
-
Business marketing: Understand what customers value
-
Anderson, J.C. and Narus, J.A. (1998), "Business marketing: understand what customers value" in Harvard Business Review, Vol. 76, No. 6, pp. 53-65.
-
(1998)
Harvard Business Review
, vol.76
, Issue.6
, pp. 53-65
-
-
Anderson, J.C.1
Narus, J.A.2
-
2
-
-
0003520435
-
-
Pearson Prentice Hall, Upper Saddle River, NJ, 2nd ed
-
Anderson, J.C. and Narus, J.A. (2004), Business Market Management: Understanding, Creating and Delivering Value, 2nd ed., Pearson Prentice Hall, Upper Saddle River, NJ.
-
(2004)
Business Market Management: Understanding, Creating and Delivering Value
-
-
Anderson, J.C.1
Narus, J.A.2
-
3
-
-
84881875224
-
Customer value assesment in business markets: A state-of-practice study
-
Anderson, J.C., Jain, D.C. and Chintagunta, P.K. (1993), "Customer value assesment in business markets: a state-of-practice study" in Journal of Business-to-Business Marketing, Vol. 1, No. 1, pp. 3-29.
-
(1993)
Journal of Business-to-Business Marketing
, vol.1
, Issue.1
, pp. 3-29
-
-
Anderson, J.C.1
Jain, D.C.2
Chintagunta, P.K.3
-
4
-
-
39149094451
-
-
Harvard Business School Press, Boston, MA
-
Anderson, J.C., Kumar, N. and Narus, J.A. (2007), Value Merchants: Demontrating and Documenting Superior Customer Value in Business Markets, Harvard Business School Press, Boston, MA.
-
(2007)
Value Merchants: Demontrating and Documenting Superior Customer Value in Business Markets
-
-
Anderson, J.C.1
Kumar, N.2
Narus, J.A.3
-
5
-
-
84867794672
-
Customer value propositions in business markets
-
Anderson, J.C., Narus, J.A. and van Rossum, W. (2006), "Customer value propositions in business markets" in Harvard Business Review, Vol. 84, No. 3, pp. 90-9.
-
(2006)
Harvard Business Review
, vol.84
, Issue.3
, pp. 90-99
-
-
Anderson, J.C.1
Narus, J.A.2
van Rossum, W.3
-
6
-
-
0031184820
-
Classification of industrial services: A model with strategic implications
-
Boyt, T. and Harvey, M. (1997), "Classification of industrial services: a model with strategic implications" in Industrial Marketing Management, Vol. 26, No. 4, pp. 291-300.
-
(1997)
Industrial Marketing Management
, vol.26
, Issue.4
, pp. 291-300
-
-
Boyt, T.1
Harvey, M.2
-
7
-
-
0042250251
-
Measuring customer value: Gaining the strategic advantage
-
Butz, H.E. and Goodstein, L.D. (1996), "Measuring customer value: gaining the strategic advantage" in Organizational Dynamics, Vol. 24, No. 3, pp. 63-77.
-
(1996)
Organizational Dynamics
, vol.24
, Issue.3
, pp. 63-77
-
-
Butz, H.E.1
Goodstein, L.D.2
-
8
-
-
0036271117
-
Systematic combining. An abductive approach to case reseach
-
Dubois, A. and Gadde, L. (2002), "Systematic combining. An abductive approach to case reseach" in Journal of Business Research, Vol. 55, No. 7, pp. 553-60.
-
(2002)
Journal of Business Research
, vol.55
, Issue.7
, pp. 553-560
-
-
Dubois, A.1
Gadde, L.2
-
9
-
-
30344439548
-
Value creation in the relationship life cycle: A quasi-longitudinal analysis
-
Eggert, A., Ulaga, W. and Schultz, F. (2006), "Value creation in the relationship life cycle: a quasi-longitudinal analysis" in Industrial Marketing Management, Vol. 35, No. 1, pp. 20-7.
-
(2006)
Industrial Marketing Management
, vol.35
, Issue.1
, pp. 20-27
-
-
Eggert, A.1
Ulaga, W.2
Schultz, F.3
-
10
-
-
0001073758
-
Building theories from case studies
-
Eisenhardt, K.M. (1989), "Building theories from case studies" in Academy of Management Review, Vol. 14, No. 4, pp. 532-50.
-
(1989)
Academy of Management Review
, vol.14
, Issue.4
, pp. 532-550
-
-
Eisenhardt, K.M.1
-
11
-
-
34047207566
-
Theory building from cases: Opportunities and challenge
-
Eisenhardt, K.M. and Graebner, M.E. (2007), "Theory building from cases: opportunities and challenge" in Academy of Management Journal, Vol. 50, No. 1, pp. 25-32.
-
(2007)
Academy of Management Journal
, vol.50
, Issue.1
, pp. 25-32
-
-
Eisenhardt, K.M.1
Graebner, M.E.2
-
12
-
-
0041401088
-
The initiators of changes in customer's desired value: Results from a theory building study
-
Flint, D.J. and Woodruff, R.B. (2001), "The initiators of changes in customer's desired value: results from a theory building study" in Industrial Marketing Management, Vol. 30, No. 4, pp. 321-37.
-
(2001)
Industrial Marketing Management
, vol.30
, Issue.4
, pp. 321-337
-
-
Flint, D.J.1
Woodruff, R.B.2
-
13
-
-
0031092758
-
Customer value change in industrial marketing relationships: A call for new strategies and research
-
Flint, D.J., Woodruff, R.B. and Gardial, S.F. (1997), "Customer value change in industrial marketing relationships: a call for new strategies and research" in Industrial Marketing Management, Vol. 26, No. 2, pp. 163-75.
-
(1997)
Industrial Marketing Management
, vol.26
, Issue.2
, pp. 163-175
-
-
Flint, D.J.1
Woodruff, R.B.2
Gardial, S.F.3
-
14
-
-
0036811331
-
Exploring the phenomenon of customers' desired value change in a business-to-business context
-
Flint, D.J., Woodruff, R.B. and Gardial, S.F. (2002), "Exploring the phenomenon of customers' desired value change in a business-to-business context" in Journal of Marketing, Vol. 66, No. 4, pp. 102-17.
-
(2002)
Journal of Marketing
, vol.66
, Issue.4
, pp. 102-117
-
-
Flint, D.J.1
Woodruff, R.B.2
Gardial, S.F.3
-
15
-
-
40449105637
-
Customer value from a customer perspective: A comprehensive review
-
Graf, A. and Maas, P. (2008), "Customer value from a customer perspective: a comprehensive review" in Journal für Betriebswirtschaft, Vol. 58, No. 1, pp. 1-20.
-
(2008)
Journal für Betriebswirtschaft
, vol.58
, Issue.1
, pp. 1-20
-
-
Graf, A.1
Maas, P.2
-
16
-
-
84977085782
-
Relationship marketing: Strategic and tactical implications
-
Grönroos, C. (1996), "Relationship marketing: strategic and tactical implications" in Management Decision, Vol. 34, No. 3, pp. 5-14.
-
(1996)
Management Decision
, vol.34
, Issue.3
, pp. 5-14
-
-
Grönroos, C.1
-
17
-
-
85133004179
-
The value concept and relationship marketing
-
Grönroos, C. and Ravald, A. (1996), "The value concept and relationship marketing" in European Journal of Marketing, Vol. 30, No. 2, pp. 19-33.
-
(1996)
European Journal of Marketing
, vol.30
, Issue.2
, pp. 19-33
-
-
Grönroos, C.1
Ravald, A.2
-
18
-
-
12744259762
-
Using case methods in the study of contemporary business networks
-
Halinen, A. and Törnroos, J. (2005), "Using case methods in the study of contemporary business networks" in Journal of Business Research, Vol. 58, No. 9, pp. 1285-97.
-
(2005)
Journal of Business Research
, vol.58
, Issue.9
, pp. 1285-1297
-
-
Halinen, A.1
Törnroos, J.2
-
19
-
-
7044286445
-
Towards value-based pricing - an integrative framework for decision making
-
Hinterhuber, A. (2004), "Towards value-based pricing - an integrative framework for decision making" in Industrial Marketing Management, Vol. 33, No. 8, pp. 765-78.
-
(2004)
Industrial Marketing Management
, vol.33
, Issue.8
, pp. 765-778
-
-
Hinterhuber, A.1
-
20
-
-
0002952777
-
Humanistic inquiry in marketing research: Philosophy, method and criteria
-
Hirschman, E. (1986), "Humanistic inquiry in marketing research: philosophy, method and criteria" in Journal of Marketing Research, Vol. 23, No. 3, pp. 237-49.
-
(1986)
Journal of Marketing Research
, vol.23
, Issue.3
, pp. 237-249
-
-
Hirschman, E.1
-
21
-
-
0037765456
-
Expected relationship value: A construct, a methodology for measurement, and a modeling technique
-
Hogan, J. (2001), "Expected relationship value: a construct, a methodology for measurement, and a modeling technique" in Industrial Marketing Management, Vol. 30, No. 4, pp. 339-51.
-
(2001)
Industrial Marketing Management
, vol.30
, Issue.4
, pp. 339-351
-
-
Hogan, J.1
-
22
-
-
0012205412
-
Gaining competitive advantage through customer value oriented management
-
Huber, F., Herrmann, A. and Morgan, R.E. (2001), "Gaining competitive advantage through customer value oriented management" in Journal of Consumer Marketing, Vol. 18, No. 1, pp. 41-53.
-
(2001)
Journal of Consumer Marketing
, vol.18
, Issue.1
, pp. 41-53
-
-
Huber, F.1
Herrmann, A.2
Morgan, R.E.3
-
23
-
-
76549136923
-
Changing project business orientations: Towards a new logic of project marketing
-
Jalkala, A., Cova, B., Salle, R. and Salminen, R.T. (2010), "Changing project business orientations: towards a new logic of project marketing" in European Management Journal, Vol. 28, No. 2, pp. 124-38.
-
(2010)
European Management Journal
, vol.28
, Issue.2
, pp. 124-138
-
-
Jalkala, A.1
Cova, B.2
Salle, R.3
Salminen, R.T.4
-
24
-
-
80052574605
-
-
WSOY, Juva
-
Kaario, K., Pennanen, R., Storbacka, K. and Mäkinen, H.-L. (2003), Selling Value: Maximize Growth by Helping Customers Succeed, WSOY, Juva.
-
(2003)
Selling Value: Maximize Growth by Helping Customers Succeed
-
-
Kaario, K.1
Pennanen, R.2
Storbacka, K.3
Mäkinen, H.-L.4
-
25
-
-
84992948060
-
Customer value: A review of recent literature and an integrative configuration
-
Khalifa, A.S. (2004), "Customer value: a review of recent literature and an integrative configuration" in Management Decision, Vol. 42, No. 5, pp. 645-66.
-
(2004)
Management Decision
, vol.42
, Issue.5
, pp. 645-666
-
-
Khalifa, A.S.1
-
26
-
-
20444469547
-
Implementing value-transparency: Managerial concepts and approaches
-
Lamming, P., Phillips, W. and Caldwell, M. (2003), "Implementing value-transparency: managerial concepts and approaches" in Proceedings of the 12th IPSERA Conference, Budapest, pp. 853-64.
-
(2003)
Proceedings of the 12th IPSERA Conference, Budapest
, pp. 853-864
-
-
Lamming, P.1
Phillips, W.2
Caldwell, M.3
-
27
-
-
23644458251
-
Value in business markets: What do we know? Where are we going?
-
Lindgreen, A. and Wynstra, F. (2005), "Value in business markets: what do we know? Where are we going?" in Industrial Marketing Management, Vol. 34, No. 7, pp. 732-48.
-
(2005)
Industrial Marketing Management
, vol.34
, Issue.7
, pp. 732-748
-
-
Lindgreen, A.1
Wynstra, F.2
-
29
-
-
21744451006
-
Reflections on gaining competitive advantage through customer value
-
Parasuraman, A. (1997), "Reflections on gaining competitive advantage through customer value" in Academy of Marketing Science Journal, Vol. 25, No. 2, pp. 154-61.
-
(1997)
Academy of Marketing Science Journal
, vol.25
, Issue.2
, pp. 154-161
-
-
Parasuraman, A.1
-
30
-
-
0002433505
-
Value co-production: Intellectual origins and implications for practice and research
-
Ramirez, R. (1999), "Value co-production: intellectual origins and implications for practice and research" in Strategic Management Journal, Vol. 20, No. 1, pp. 49-65.
-
(1999)
Strategic Management Journal
, vol.20
, Issue.1
, pp. 49-65
-
-
Ramirez, R.1
-
32
-
-
60349097794
-
Consumer perception of value: Literature review and a new conceptual framework
-
Sánchez-Fernández, R. and Ángeles Iniesta-Bonillo, M. (2006), "Consumer perception of value: literature review and a new conceptual framework" in Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Vol. 19, pp. 40-59.
-
(2006)
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
, vol.19
, pp. 40-59
-
-
Sánchez-Fernández, R.1
Ángeles Iniesta-Bonillo, M.2
-
33
-
-
21744440739
-
Developing a customer value-based theory of the firm
-
Slater, S. (1997), "Developing a customer value-based theory of the firm" in Journal of the Academy of Marketing Science, Vol. 25, No. 2, pp. 162-7.
-
(1997)
Journal of the Academy of Marketing Science
, vol.25
, Issue.2
, pp. 162-167
-
-
Slater, S.1
-
34
-
-
84995344654
-
Field research methods in strategic management: Contributions to theory building and testing
-
Snow, C.C. and Thomas, J.B. (1994), "Field research methods in strategic management: contributions to theory building and testing" in Journal of Management Studies, Vol. 31, No. 4, pp. 457-80.
-
(1994)
Journal of Management Studies
, vol.31
, Issue.4
, pp. 457-480
-
-
Snow, C.C.1
Thomas, J.B.2
-
36
-
-
0001710569
-
Consumer preceived value: The development of a multiple item scale
-
Sweeney, J.C. and Soutar, G.N. (2001), "Consumer preceived value: the development of a multiple item scale" in Journal of Retailing, Vol. 77, No. 2, pp. 203-20.
-
(2001)
Journal of Retailing
, vol.77
, Issue.2
, pp. 203-220
-
-
Sweeney, J.C.1
Soutar, G.N.2
-
37
-
-
34548371819
-
Rethinking customer solutions: From product bundles to relational process
-
Tuli, K.R., Kohli, A.K. and Bharadwaj, S.G. (2007), "Rethinking customer solutions: from product bundles to relational process" in Journal of Marketing, Vol. 71, No. 3, pp. 1-17.
-
(2007)
Journal of Marketing
, vol.71
, Issue.3
, pp. 1-17
-
-
Tuli, K.R.1
Kohli, A.K.2
Bharadwaj, S.G.3
-
38
-
-
0011909720
-
Measuring customer-perceived value in business markets
-
Ulaga, W. and Chacour, S. (2001), "Measuring customer-perceived value in business markets" in Industrial Marketing Management, Vol. 30, No. 6, pp. 525-40.
-
(2001)
Industrial Marketing Management
, vol.30
, Issue.6
, pp. 525-540
-
-
Ulaga, W.1
Chacour, S.2
-
39
-
-
0001773473
-
Assessing trustworthiness in naturalistic consumer research
-
Hirschman, E. (Ed.), Association for Consumer Research, Provo, UT
-
Wallendorf, M. and Belk, R. (1989), "Assessing trustworthiness in naturalistic consumer research" in Hirschman, E. (Ed.), Interpretive Consumer Research, Association for Consumer Research, Provo, UT, pp. 69-84.
-
(1989)
Interpretive Consumer Research
, pp. 69-84
-
-
Wallendorf, M.1
Belk, R.2
-
40
-
-
33846586857
-
Customer-focused performance and its key resource-based determinants: An integrated framework
-
Wang, Y. and Lo, H. (2004), "Customer-focused performance and its key resource-based determinants: an integrated framework" in Competitiveness Review: An International Business Journal incorporating Journal of Global Competitiveness, Vol. 14, Nos 1/2, pp. 34-59.
-
(2004)
Competitiveness Review: An International Business Journal Incorporating Journal of Global Competitiveness
, vol.14
, Issue.1-2
, pp. 34-59
-
-
Wang, Y.1
Lo, H.2
-
41
-
-
0031536393
-
Customer value: The next source for competitive advantage
-
Woodruff, R.B. (1997), "Customer value: the next source for competitive advantage" in Academy of Marketing Science, Vol. 25, No. 2, pp. 139-53.
-
(1997)
Academy of Marketing Science
, vol.25
, Issue.2
, pp. 139-153
-
-
Woodruff, R.B.1
-
42
-
-
0242678580
-
Case study research method for theory building
-
Woodside, A. and Wilson, E. (2003), "Case study research method for theory building" in Journal of Business & Industrial Marketing, Vol. 18, Nos 6/7, pp. 493-508.
-
(2003)
Journal of Business & Industrial Marketing
, vol.18
, Issue.6-7
, pp. 493-508
-
-
Woodside, A.1
Wilson, E.2
-
44
-
-
0002667763
-
Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence
-
Zeithaml, V.A. (1988), "Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence" in Journal of Marketing, Vol. 52, No. 3, pp. 2-22.
-
(1988)
Journal of Marketing
, vol.52
, Issue.3
, pp. 2-22
-
-
Zeithaml, V.A.1
|