Elements of the model for customer satisfaction: Serbian economy research

Total Quality Management and Business Excellence

Volumn 22, Issue 8, 2011, Pages 807-832

  Cockalo, Dragan ^a   Djordjevic, Dejan ^a   Sajfert, Zvonko ^a  

^a Technical faculty 'Mihajlo Pupin' in Zrenjanin   (Serbia)

Author keywords

Business excellence; Customers satisfaction; Model; Quality management; Relationship marketing

Indexed keywords

EID: 80052523239     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783363.2011.597583     Document Type: Article

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