ECSI - Customer satisfaction modelling and analysis: A case study

Total Quality Management and Business Excellence

Volumn 18, Issue 5, 2007, Pages 545-554

  Ciavolino, Enrico ^a   Dahlgaard, Jens J ^b  

^a UNIVERSITY OF SALENTO   (Italy)

^b LINKÖPING UNIVERSITY   (Sweden)

Author keywords

European Customer Satisfaction Index; Hierarchical data; Multilevel regression model; Structural equation modelling

Indexed keywords

EID: 34547159880     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360701240337     Document Type: Article

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