Assessment of service productivity in applied settings: Comparisons with pre- and post-status assessments of client outcome

Evaluation and Program Planning

Volumn 28, Issue 2, 2005, Pages 139-150

  Green, Rex S ^a  

^a RHIT   (United States)

Author keywords

Psychometric evaluation; Service productivity; Youth developmental assets

Indexed keywords

SERVICE PROVISION;

EID: 15344343315     PISSN: 01497189     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.evalprogplan.2005.01.001     Document Type: Article

References (21)

1. L.A. Atkins R.F. Oman S.K. Vesely C.B. Aspy & K. McLeroy Adolescent tobacco use: The protective effects of developmental assets American Journal of Health Promotion 16 4 2002 198-205
2. P. Benson & J. Galbraith What kids need to succeed 1995 Free Spirit Publishing Inc Minneapolis, MN
3. J. Cohen Statistical power analysis for the behavioral sciences (Rev. ed.) 1977 Academic Press New York
4. J. Cohen P. Cohen Applied multiple regression/correlation analysis for the behavioral sciences 2nd ed 1983 Lawrence Erlbaum Associates, Publishers Hillsdale, NJ
5. C. Fornell Boost stock performance, nation's economy Quality Progress 36 2 2003 25-31
6. N. Garmenzy & M. Rutter Stress, coping, and development in children 1983 McGraw-Hill New York
7. L.A. Goodman & W.H. Kruskal Measures of association for cross-classifications Journal of American Statistical Association 49 1954 732-764
8. B.L. Green G.C. Gleser W.N. Stone & R.F. Seifert Relationships among diverse measures of psychotherapy outcome Journal of Consulting and Clinical Psychology 43 5 1975 689-699
9. R.S. Green Assessing the productivity of human service programs Evaluation and Program Planning 26 1 2003 21-27
10. Green, R.S., Ellis, P.T., & Lee, S.S. (2005). A city initiative to improve the quality of life for urban youth: How evaluation contributed to effective social programming. Evaluation and Program Planning, 28(1), 83-94.
11. W.L. Hays Statistics 1963 Holt, Rinehart and Winston New York
12. H. Heaton Productivity in service organizations: Organizing for people 1977 McGraw-Hill New York
13. P. Hill On goods and services Review of Income and Wealth 1976 315-338
14. E.R. House Evaluating with validity 1980 Sage Publications Beverly Hills, CA
15. L.I. Iezzoni Risk adjustment for measuring healthcare outcomes 2nd ed 1997 Health Administration Press Chicago
16. J.A. Morell Internal evaluation: A synthesis of traditional methods and industrial engineering American Journal of Evaluation 21 1 2000 41-52
17. J.C. Nunnally Psychometric theory 2nd ed 1978 McGraw-Hill New York
18. Pransky Prevention: The critical need 1991 NEHRI Publications Cabot, VT
19. Roos, P. (1997, April). Measurement of productivity in hospital services using Malmquist Index approaches: A discussion of methods and illustration to eye survery. Paper presented at the CSLS Conference on Service Sector productivity and the Productivity Paradox. Ottawa, Canada.
20. P.C. Scales N. Leffert Developmental assets: A synthesis of the scientific research on adolescent development 1999 Search Institute Minneapolis, MN
21. N.R. Tague The quality toolbox 1995 ASQ Press Madison, WI