Service productivity - Towards a conceptualization of the transformation of inputs into economic results in services

Journal of Business Research

Volumn 57, Issue 4, 2004, Pages 414-423

  Grönroos, Christian ^a   Ojasalo, Katri ^b  

^a HANKEN SCHOOL OF ECONOMICS   (Finland)

^b LAUREA UNIVERSITY OF APPLIED SCIENCES   (Finland)

Author keywords

Learning experience; Service management; Service productivity

Indexed keywords

EID: 1242283771     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0148-2963(02)00275-8     Document Type: Article

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