Service quality and service productivity management practices

Industrial Marketing Management

Volumn 25, Issue 3, 1996, Pages 243-255

  Filiatrault, Pierre ^a   Harvey, Jean ^b   Chebat, Jean Charles ^b  

^a UNIVERSITÉ DU QUÉBEC À MONTRÉAL   (Canada)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0030147194     PISSN: 00198501     EISSN: None     Source Type: Journal    
DOI: 10.1016/0019-8501(95)00129-8     Document Type: Article

References (34)

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