Assessing the maximum level of customer satisfaction in grocery stores: A comparison between Spain and the USA

International Journal of Retail and Distribution Management

Volumn 39, Issue 7, 2011, Pages 504-521

  Martínez Ruiz, María Pilar ^a   Jiménez Zarco, Ana Isabel ^b   Cascio, Robert ^c  

^a UNIVERSITY OF CASTILLA LA MANCHA   (Spain)

^b UNIVERSITAT OBERTA DE CATALUNYA   (Spain)

^c UNIVERSITY OF CENTRAL FLORIDA   (United States)

Author keywords

Customer satisfaction; Different countries; Grocery stores; Spain; Store attribute perceptions; United States of America

Indexed keywords

EID: 79959267885     PISSN: 09590552     EISSN: None     Source Type: Journal    
DOI: 10.1108/09590551111144897     Document Type: Article

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