Total quality management in Papua New Guinea: A survey of current practices

TQM Magazine

Volumn 14, Issue 2, 2002, Pages 120-126

  Bhanugopan, Ramudu ^a  

^a PAPUA NEW GUINEA UNIVERSITY OF TECHNOLOGY   (Papua New Guinea)

Author keywords

Papua New Guinea; Quality; Quality policy; Standards; TQM

Indexed keywords

CUSTOMER SATISFACTION; DECISION MAKING; MANAGERS; PERSONNEL TRAINING; QUALITY ASSURANCE; QUALITY CONTROL; REENGINEERING; SALES; STANDARDS;

PAPUA NEW GUINEA; QUALITY POLICY;

TOTAL QUALITY MANAGEMENT;

EID: 0036182903     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780210416739     Document Type: Article

References (4)

1. TQM - Getting it right the first time
2. Can the total quality management approach used in industry be transferred to institutions of higher education?