Integration of FMEA and the Kano model: An exploratory examination

International Journal of Quality and Reliability Management

Volumn 21, Issue 7, 2004, Pages 731-746

  Shahin, Arash ^a  

^a UNIVERSITY OF ISFAHAN   (Iran)

Author keywords

Customer satisfaction; Failure modes and effects analysis

Indexed keywords

EID: 33846062096     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710410549082     Document Type: Article

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