메뉴 건너뛰기




Volumn 13, Issue 4, 2010, Pages 283-303

Human resource management high-performance work practices and contextual setting: Does industry matter? A comparison of the U.S. restaurant sector to the manufacturing industry

Author keywords

High performance work practices; Human resources management; Restaurant; Strategy

Indexed keywords


EID: 78649568545     PISSN: 15378020     EISSN: 15378039     Source Type: Journal    
DOI: 10.1080/15378020.2010.524542     Document Type: Article
Times cited : (7)

References (56)
  • 2
    • 0037213104 scopus 로고    scopus 로고
    • The impact of human resource management practices on operational performance: Recognizing country and industry differences
    • Ahmad, S., & Schroeder, R. (2003). The impact of human resource management practices on operational performance: Recognizing country and industry differences. Journal of Operations Management, 21(1), 19-43.
    • (2003) Journal of Operations Management , vol.21 , Issue.1 , pp. 19-43
    • Ahmad, S.1    Schroeder, R.2
  • 4
    • 0030305469 scopus 로고    scopus 로고
    • Impact of human resources management on organizational performance: Progress and prospects
    • Becker, B., & Gerhart, B. (1996). Impact of human resources management on organizational performance: Progress and prospects. Academy of Management Journal, 39, 779-802.
    • (1996) Academy of Management Journal , vol.39 , pp. 779-802
    • Becker, B.1    Gerhart, B.2
  • 5
    • 0002302993 scopus 로고    scopus 로고
    • High performance work systems and firm performance: A synthesis of research and managerial implications
    • Becker, B., & Huselid, M. (1998). High performance work systems and firm performance: A synthesis of research and managerial implications. Research in Personnel and Human Resources Journal, 16(1), 53-101.
    • (1998) Research In Personnel and Human Resources Journal , vol.16 , Issue.1 , pp. 53-101
    • Becker, B.1    Huselid, M.2
  • 6
    • 33750691958 scopus 로고    scopus 로고
    • Strategic human resources management: Where do we go from here?
    • Becker, B., & Huselid, M. (2006). Strategic human resources management: Where do we go from here? Journal of Management, 32(6), 898-925.
    • (2006) Journal of Management , vol.32 , Issue.6 , pp. 898-925
    • Becker, B.1    Huselid, M.2
  • 7
    • 0002623035 scopus 로고    scopus 로고
    • HR as a source of shareholder value: Research and recommendations
    • Becker, B., Huselid, M., Pickus, P., & Spratt, M. (1997). HR as a source of shareholder value: Research and recommendations. Human Resource Management, 36(1), 39-47.
    • (1997) Human Resource Management , vol.36 , Issue.1 , pp. 39-47
    • Becker, B.1    Huselid, M.2    Pickus, P.3    Spratt, M.4
  • 8
    • 38349067095 scopus 로고    scopus 로고
    • HR execs at People Report confab predict worsening labor shortage
    • Berta, D. (2005). HR execs at People Report confab predict worsening labor shortage. Nation's News New York, 39(46), 4.
    • (2005) Nation's News New York , vol.39 , Issue.46 , pp. 4
    • Berta, D.1
  • 11
    • 84856510345 scopus 로고    scopus 로고
    • Bureau of Labor Statistics (BLS), Retrieved December 28, 2007, from
    • Bureau of Labor Statistics (BLS). (2006). The occupation outlook handbook. Retrieved December 28, 2007, from http://www.bls.gov/oco/ocos024.htm# outlook.
    • (2006) The Occupation Outlook Handbook
  • 13
    • 33745369480 scopus 로고    scopus 로고
    • Measuring the impact of human resource management practices on hospitality firms' performances
    • Cho, S., Woods, R. H., Jang, S., & Erdem, M. (2006). Measuring the impact of human resource management practices on hospitality firms' performances. International Journal of Hospitality Management, 25(2), 262-277.
    • (2006) International Journal of Hospitality Management , vol.25 , Issue.2 , pp. 262-277
    • Cho, S.1    Woods, R.H.2    Jang, S.3    Erdem, M.4
  • 14
    • 33747277144 scopus 로고    scopus 로고
    • How much do high-performance work practices matter? A meta-analysis of their effects on organizational performance
    • Combs, J., Liu, Y., Hall, A., & Ketchen, D. (2006). How much do high-performance work practices matter? A meta-analysis of their effects on organizational performance. Personnel Psychology, 59(3), 501-528.
    • (2006) Personnel Psychology , vol.59 , Issue.3 , pp. 501-528
    • Combs, J.1    Liu, Y.2    Hall, A.3    Ketchen, D.4
  • 16
    • 14944359488 scopus 로고    scopus 로고
    • Human resource management and labor productivity: Does industry matter?
    • Datta, D., Guthrie, J., & Wright, P. (2005). Human resource management and labor productivity: Does industry matter? Academy of Management Journal, 48(1), 135-145.
    • (2005) Academy of Management Journal , vol.48 , Issue.1 , pp. 135-145
    • Datta, D.1    Guthrie, J.2    Wright, P.3
  • 17
    • 0030305481 scopus 로고    scopus 로고
    • The impact of human resource practices on perceptions of organizational performance
    • Delaney, J., & Huselid, M. (1996). The impact of human resource practices on perceptions of organizational performance. Academy of Management Journal, 39, 949-967.
    • (1996) Academy of Management Journal , vol.39 , pp. 949-967
    • Delaney, J.1    Huselid, M.2
  • 19
    • 0000400962 scopus 로고    scopus 로고
    • Issues of fit in strategic human resources: Implications for research
    • Delery, J. E. (1998). Issues of fit in strategic human resources: Implications for research. Human Resources Management Review, 8(3), 289-309.
    • (1998) Human Resources Management Review , vol.8 , Issue.3 , pp. 289-309
    • Delery, J.E.1
  • 20
    • 0030305470 scopus 로고    scopus 로고
    • Modes of theorizing in strategic human resources management: Tests of universalistic, contingency, and configurational performance predictions
    • Delery, J. E., & Doty, D. H. (1996). Modes of theorizing in strategic human resources management: Tests of universalistic, contingency, and configurational performance predictions. Academy of Management Journal, 39, 802-835.
    • (1996) Academy of Management Journal , vol.39 , pp. 802-835
    • Delery, J.E.1    Doty, D.H.2
  • 21
    • 33751165494 scopus 로고    scopus 로고
    • High performance work systems: The sum is really greater than the parts
    • Denton, K. (2006). High performance work systems: The sum is really greater than the parts. Measuring Business Excellence, 10(4), 4-7.
    • (2006) Measuring Business Excellence , vol.10 , Issue.4 , pp. 4-7
    • Denton, K.1
  • 22
    • 0035315146 scopus 로고    scopus 로고
    • Job satisfaction, life satisfaction, and turnover intent: Among food-service managers
    • Ghiselli, R., LaLopa, J., & Bai, B. (2001). Job satisfaction, life satisfaction, and turnover intent: Among food-service managers. Cornell Hotel and Restaurant Administration Quarterly, 42(2), 28-37.
    • (2001) Cornell Hotel and Restaurant Administration Quarterly , vol.42 , Issue.2 , pp. 28-37
    • Ghiselli, R.1    Lalopa, J.2    Bai, B.3
  • 23
    • 77956245449 scopus 로고    scopus 로고
    • Using sequential tree analysis to search for 'bundles' of HR practices
    • Guest, D., Conway, N., & Dewe, P. (2004). Using sequential tree analysis to search for 'bundles' of HR practices. Human Resources Management Journal, 14(1), 79-96.
    • (2004) Human Resources Management Journal , vol.14 , Issue.1 , pp. 79-96
    • Guest, D.1    Conway, N.2    Dewe, P.3
  • 24
    • 0023830478 scopus 로고
    • Technology forecasting: A hydroelectric company experience
    • Hanson, W. H., & Ramani, N. (1988). Technology forecasting: A hydroelectric company experience. Technology Management Publication, 1(3), 266-270.
    • (1988) Technology Management Publication , vol.1 , Issue.3 , pp. 266-270
    • Hanson, W.H.1    Ramani, N.2
  • 25
    • 4644232125 scopus 로고    scopus 로고
    • High performance work systems, organizational culture and firm effectiveness
    • Hartog, D., & Verburg, R. (2004). High performance work systems, organizational culture and firm effectiveness. Human Resource Management Journal, 14(1),55-79.
    • (2004) Human Resource Management Journal , vol.14 , Issue.1 , pp. 55-79
    • Hartog, D.1    Verburg, R.2
  • 26
    • 0017459359 scopus 로고
    • Problems in futures research: Delphi and causal cross-impact analysis
    • Helmer, O. (1977). Problems in futures research: Delphi and causal cross-impact analysis. Futures, 9(February), 17-31.
    • (1977) Futures , vol.9 , Issue.February , pp. 17-31
    • Helmer, O.1
  • 27
    • 13144250328 scopus 로고    scopus 로고
    • The Impact of human resource practices on turnover, productivity, and corporate financial performance
    • Huselid, M. A. (1995). The Impact of human resource practices on turnover, productivity, and corporate financial performance. Academy of Management Journal, 38,635-667.
    • (1995) Academy of Management Journal , vol.38 , pp. 635-667
    • Huselid, M.A.1
  • 28
    • 13144250328 scopus 로고    scopus 로고
    • Technical and strategic human resource management effectiveness as determinants of firm performance
    • Huselid, M. A., Jackson, S. E., & Schuler, R. S. (1997). Technical and strategic human resource management effectiveness as determinants of firm performance. Academy of Management Journal, 38, 635-667.
    • (1997) Academy of Management Journal , vol.38 , pp. 635-667
    • Huselid, M.A.1    Jackson, S.E.2    Schuler, R.S.3
  • 29
    • 11944259016 scopus 로고
    • Understanding human resource management in the context of organizations and their environments
    • Jackson, S. E., & Schuler, R. S. (1995). Understanding human resource management in the context of organizations and their environments. Annual Review of Psychology, 46, 237-265.
    • (1995) Annual Review of Psychology , vol.46 , pp. 237-265
    • Jackson, S.E.1    Schuler, R.S.2
  • 30
    • 0030363553 scopus 로고    scopus 로고
    • Improving labor productivity: Human resource management policies do matter
    • Koch, M. J., & McGrath, R. G. (1996). Improving labor productivity: Human resource management policies do matter. Strategic Management Journal, 17(5), 335-365.
    • (1996) Strategic Management Journal , vol.17 , Issue.5 , pp. 335-365
    • Koch, M.J.1    McGrath, R.G.2
  • 31
    • 0037322586 scopus 로고    scopus 로고
    • How the achievement of human-resources goals drives restaurant performance
    • Koys, D. J. (2003). How the achievement of human-resources goals drives restaurant performance. Cornell Hotel & Restaurant Administrative Quarterly, 44(1),17-24.
    • (2003) Cornell Hotel & Restaurant Administrative Quarterly , vol.44 , Issue.1 , pp. 17-24
    • Koys, D.J.1
  • 33
    • 0012857098 scopus 로고    scopus 로고
    • Washington, D.C.: The Brookings Institution Press
    • Lev, B. (2001). Intangibles. Washington, D.C.: The Brookings Institution Press.
    • (2001) Intangibles
    • Lev, B.1
  • 34
    • 0002616909 scopus 로고
    • Introduction
    • In H. A. Linstone & M. Turoff (Eds.), Reading, MA: Addison-Wesley
    • Linstone, H. A., & Turoff, M. (1975). Introduction. In H. A. Linstone & M. Turoff (Eds)., The Delphi method: Techniques and applications (pp. 1-10). Reading, MA: Addison-Wesley.
    • (1975) The Delphi Method: Techniques and Applications , pp. 1-10
    • Linstone, H.A.1    Turoff, M.2
  • 35
    • 0001429002 scopus 로고
    • Human resource bundles and manufacturing performance: Organizational logic and flexible production systems in the world auto industry
    • MacDuffie, P. (1995). Human resource bundles and manufacturing performance: Organizational logic and flexible production systems in the world auto industry. Industrial and Labor Relations Review, 48(2), 199-221.
    • (1995) Industrial and Labor Relations Review , vol.48 , Issue.2 , pp. 199-221
    • Macduffie, P.1
  • 36
    • 67349250831 scopus 로고    scopus 로고
    • Hr practices for high-performance organizations
    • Retrieved from
    • Morgan, J. P. (2001). Hr practices for high-performance organizations. Foundation for Sustainable Economic Development, (April). Retrieved from http://www.fsed.org/researchprojects/project3a.html
    • (2001) Foundation For Sustainable Economic Development , Issue.April
    • Morgan, J.P.1
  • 37
    • 0033473068 scopus 로고    scopus 로고
    • The business of restaurants: 2001 and Beyond
    • Muller, C. C. (1999). The business of restaurants: 2001 and Beyond. Hospitality Management, 18(4), 401-413.
    • (1999) Hospitality Management , vol.18 , Issue.4 , pp. 401-413
    • Muller, C.C.1
  • 38
    • 34247093409 scopus 로고    scopus 로고
    • A theoretical framework for multi-unit management development in the 21st century
    • Muller, C. C., & DiPietro, R. B. (2006). A theoretical framework for multi-unit management development in the 21st century. Human Resources in the Foodservice Industry, 9(2), 7-25.
    • (2006) Human Resources In the Foodservice Industry , vol.9 , Issue.2 , pp. 7-25
    • Muller, C.C.1    Dipietro, R.B.2
  • 39
    • 85016158183 scopus 로고    scopus 로고
    • The impact of compensation on the turnover intentions of Outback Steakhouse managers
    • Murphy, K., & Williams, J. (2004). The impact of compensation on the turnover intentions of Outback Steakhouse managers. Journal of Food Service Business Research, 7(1), 63-80.
    • (2004) Journal of Food Service Business Research , vol.7 , Issue.1 , pp. 63-80
    • Murphy, K.1    Williams, J.2
  • 40
    • 67349172586 scopus 로고    scopus 로고
    • Management compensation as a valueadding competitive method for casual theme restaurants
    • Murphy, K. S., & DiPietro, R. B. (2005). Management compensation as a valueadding competitive method for casual theme restaurants. FIU Hospitality Review, 22(2),33-42.
    • (2005) FIU Hospitality Review , vol.22 , Issue.2 , pp. 33-42
    • Murphy, K.S.1    Dipietro, R.B.2
  • 41
    • 34548813089 scopus 로고    scopus 로고
    • A proposed research agenda for the refinement of the high performance work system construct in U.S casual dining restaurants
    • Murphy, K. S., DiPietro, R. B., & Murrmann, S. (2007). A proposed research agenda for the refinement of the high performance work system construct in U.S casual dining restaurants. International Journal of Hospitality and Tourism Administration, 8(4), 99-116.
    • (2007) International Journal of Hospitality and Tourism Administration , vol.8 , Issue.4 , pp. 99-116
    • Murphy, K.S.1    Dipietro, R.B.2    Murrmann, S.3
  • 42
    • 67349246251 scopus 로고    scopus 로고
    • The research design used to the develop a high performance management system construct for U.S. restaurant managers
    • Murphy, K. S., & Murrmann, S. (2009). The research design used to the develop a high performance management system construct for U.S. restaurant managers. International Journal of Hospitality Management, 28(4), 547-555.
    • (2009) International Journal of Hospitality Management , vol.28 , Issue.4 , pp. 547-555
    • Murphy, K.S.1    Murrmann, S.2
  • 43
    • 78649595962 scopus 로고    scopus 로고
    • National Restaurant Association (NRA), Retrieved September 18, 2008, from
    • National Restaurant Association (NRA). (2008). Restaurant industry forecast. Retrieved September 18, 2008, from http://www.restaurant.org/research/.
    • (2008) Restaurant Industry Forecast
  • 47
    • 84937259992 scopus 로고    scopus 로고
    • Seven practices of successful organizations
    • Pfeffer, J. (1998). Seven practices of successful organizations. California Management Review, 40(2), 96-124.
    • (1998) California Management Review , vol.40 , Issue.2 , pp. 96-124
    • Pfeffer, J.1
  • 48
    • 0002392787 scopus 로고
    • Producing sustainable competitive advantage through the effective Management of People
    • Pfeffer, J., Hatano, T., & Santalainen, T. (1995). Producing sustainable competitive advantage through the effective Management of People. The Academy of Management Executive, 9(1), 55.
    • (1995) The Academy of Management Executive , vol.9 , Issue.1 , pp. 55
    • Pfeffer, J.1    Hatano, T.2    Santalainen, T.3
  • 50
    • 0000377346 scopus 로고    scopus 로고
    • Measuring organizational performance in strategic human resource management: Problems, prospects, and performance information markets
    • Rogers, E. W., & Wright, P. M. (1998). Measuring organizational performance in strategic human resource management: Problems, prospects, and performance information markets. Human Resources Management Review, 8(3), 311-331.
    • (1998) Human Resources Management Review , vol.8 , Issue.3 , pp. 311-331
    • Rogers, E.W.1    Wright, P.M.2
  • 51
    • 0006614765 scopus 로고
    • Delphi method applied to tourism
    • In S. Witt & L. Moutino (Eds.), New York, NY: Prentice Hall
    • Taylor, R., & Judd, L. (1989). Delphi method applied to tourism. In S. Witt & L. Moutino (Eds.), Tourism marketing and management handbook (pp. 95-99). New York, NY: Prentice Hall.
    • (1989) Tourism Marketing and Management Handbook , pp. 95-99
    • Taylor, R.1    Judd, L.2
  • 52
    • 49549130146 scopus 로고
    • The Delphi technique: A long-range planning tool
    • Tersine, R., & Riggs, W. (1976). The Delphi technique: A long-range planning tool. Business Horizon, 19(2), 51-56.
    • (1976) Business Horizon , vol.19 , Issue.2 , pp. 51-56
    • Tersine, R.1    Riggs, W.2
  • 53
    • 0003440267 scopus 로고
    • U.S. Department of Labor, Washington, DC: U.S. Government Printing Office
    • U.S. Department of Labor, (1993). High performance work practices and firm performance. Washington, DC: U.S. Government Printing Office.
    • (1993) High Performance Work Practices and Firm Performance
  • 54
    • 0037401022 scopus 로고    scopus 로고
    • Selection processes in a Delphi study about key qualifications in senior secondary vocational education
    • van Zolingen, S. J., & Klaassen, C. A. (2003). Selection processes in a Delphi study about key qualifications in senior secondary vocational education. Technological Forecasting and Social Change, 70, 317-340.
    • (2003) Technological Forecasting and Social Change , vol.70 , pp. 317-340
    • van Zolingen, S.J.1    Klaassen, C.A.2
  • 55
    • 84982071852 scopus 로고
    • Trends in technology forecasting
    • Wissema, J. G. (1982). Trends in technology forecasting. R & D Management, 12(1), 27-36.
    • (1982) R & D Management , vol.12 , Issue.1 , pp. 27-36
    • Wissema, J.G.1
  • 56
    • 0011994765 scopus 로고    scopus 로고
    • Human resources and the resource based view of the firm
    • Wright, P., Dunford, B., & Snell, S. (2001). Human resources and the resource based view of the firm. Journal of Management, 27(6), 701-721.
    • (2001) Journal of Management , vol.27 , Issue.6 , pp. 701-721
    • Wright, P.1    Dunford, B.2    Snell, S.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.