A theoretical framework for multi-unit management development in the 21st century

Journal of Foodservice Business Research

Volumn 9, Issue 2-3, 2007, Pages 7-25

  Muller, Christopher C ^a   Dipietro, Robin B ^a  

^a UNIVERSITY OF CENTRAL FLORIDA   (United States)

Author keywords

Key success characteristics; Management training and development; Multi unit restaurant management

Indexed keywords

EID: 34247093409     PISSN: 15378020     EISSN: 15378039     Source Type: Journal    
DOI: 10.1300/J369v09n02_02     Document Type: Article

References (18)

1. Boulgarides, J. D., & Rowe, A. J. (1983). Success patterns for women managers. Business Forum, 8(2), 22-24.
2. Campbell, D. F. (1994). Critical Skills for Multi-Unit Restaurant Management. Unpublished Monograph, Master's Thesis.
3. Drucker, P. (1955). The Practice of Management. London: Pan Books.
4. Kakabadse, A., & Margerison, C. (1988). Top executives: Addressing their management development needs. Leadership & Organization Development Journal, 9(4), 17-21.
5. Lefever, M. M. (1989). Multi-unit management: Working your way up the corporate ladder. The Cornell Hotel and Restaurant Administration Quarterly, 30(1), 61-67.
6. Muller, C. C. (1999). The business of restaurants: 2001 and beyond. International Journal of Hospitality Management, 18(4), 401-413.
7. Muller, C. C., & Campbell, D. F. (1995). The attributes and attitudes of multiunit managers in a national quick-service restaurant firm. Hospitality Research Journal, 19(2), 3-19.
8. Muller, C. C., & Woods, R. H. (1994). An expanded restaurant typology. The Cornell Hotel and Restaurant Administration Quarterly, 35(3), 27-37.
9. National Restaurant Association (2005). Restaurant Industry 2005 Fact Sheet. Retrieved on May 5, 2005 from http://www.restaurant.or/pdfs/research/ 2005factsheet.pdf.
10. Paul, R. N. (1994). Status and outlook of the chain-restaurant industry. The Cornell Hotel and Restaurant Administration Quarterly, 35(3), 23-25.
11. Reynolds, D. (2000). An exploratory investigation into behaviorally based success characteristics of foodservice managers. Journal of Hospitality & Tourism Research, 24(1).
12. Ritchie, B., & Riley, M. (2004). The role of the multi-unit manager within the strategy and structure relationship; evidence from the unexpected. International Journal of Hospitality Management, 23(2), 145-161.
13. Technomics, Inc. (2004). 2004 Technomic Top 100 Report. Retrieved on May 5, 2005 from http://www.technomic.com/facts/top_100.html.
14. Umbreit, W. T. (1989). Multiunit management: Managing at a distance. The Cornell Hotel and Restaurant Administration Quarterly, 30, 53-59.
15. Umbreit, W. T. (2001). Study of the changing role of multi-unit managers in quick service restaurant segment. In H. G. Parsa & F. A. Kwansa (Eds.), Quick Service Restaurants, Franchising and Multi-Unit Chain Management (pp. 225-238). New York: The Haworth Hospitality Press.
16. Umbreit, W. T. & Smith, D.I. (1991). A study of the opinions and practices of successful multiunit fast service restaurant managers. The Hospitality Research Journal, 14, 451-458.
17. Umbreit, W. T., & Tomlin, J. W. (1986). Identifying and validating the job dimensions and task activities of multi-unit foodservice managers. Proceedings of the 40th Annual Conference on Hotel, Restaurant, and Institutional Education, August, 1986, pp. 66-72.
18. Van der Merwe, S. (1978). What personal attributes it takes to make it in management. Ivey Business Quarterly, 43(4), 28-32.