Stakeholder perspective on urban transport system service quality

Total Quality Management and Business Excellence

Volumn 21, Issue 11, 2010, Pages 1103-1119

  Wang, Shu Mei ^a   Feng, Cheng Min ^b   Hsieh, Cheng Hsien ^b  

^a SHIH HSIN UNIVERSITY   (Taiwan)

^b NATIONAL CHIAO TUNG UNIVERSITY   (Taiwan)

Author keywords

Gap Analysis; Importance Performance Analysis; Instrument; Service Quality

Indexed keywords

EID: 78649519181     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783363.2010.529329     Document Type: Article

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