Determinants of consumers' perceived trust in IT-ecosystems

Journal of Theoretical and Applied Electronic Commerce Research

Volumn 5, Issue 2, 2010, Pages 137-154

  Wiedmann, Klaus Peter ^a   Hennigs, Nadine ^a   Varelmann, Dieter ^a   Reeh, Marc Oliver ^a  

^a LEIBNIZ UNIVERSITY HANNOVER   (Germany)

Author keywords

Digital environment; It ecosystems; Man machine interaction; Trust; Trustworthiness

Indexed keywords

EID: 77957981069     PISSN: None     EISSN: 07181876     Source Type: Journal    
DOI: 10.4067/S0718-18762010000200009     Document Type: Article

References (115)

1. I. Ajzen, From intentions to actions: A theory of planned behaviour, in Action control: From cognition to behavior (J. Kuhl and J. Beckmann, Eds.). Berlin: Springer, 1985, pp. 11-39.
2. I. Ajzen and M. Fishbein, Understanding attitudes and predicting social behavior. Englewood Cliffs, New York: 1980.
3. J. W. Alba, and J. W. Hutchinson, Dimensions of Consumer Expertise. Journal of Consumer Research, vol. 13, no. 4, pp. 411-454, 1987.
4. D. Artz, and Y. Gil, A survey of trust in computer science and the Semantic Web, Software Engineering and the Semantic Web. Web Semantics: Science, Services and Agents on the World Wide Web, vol. 5, no. 2, pp. 58-71, 2007.
5. J. Audun, I. Roslan, and B. Colin, A survey of trust and reputation systems for online service provision. Decision Support Systems, vol. 43, no. 2, pp. 618-644, 2007.
6. A. C. Baier, Trust and Antitrust. Ethics 96, pp. 231-260, 1986.
7. B. Barber, The Logic and limits of trust. New Brunswick, NJ: Rutgers Univ. Press, 1983.
8. J. H. Barkow, Prestige and culture: A biosocial interpretation. Current Anthropology, vol. 16, no. 12, pp. 553-572, 1975.
9. J. B. Barney, and M. H. Hansen, Trustworthiness as a source of competitive advantage. Strategic Management Journal, vol. 15, pp. 175-190, 1994.
10. W. O. Bearden, R. G. Netemeyer, and J. E. Teel, Measurement of Consumer Susceptibility to Interpersonal Influence. Journal of Consumer Research, vol. 15, no. 4, pp. 473-481, 1989.
11. M. Becerra, and A. K. Gupta, Perceived Trustworthiness within the Organization: The Moderating Impact of Communication Frequency on Trustor and Trustee Effects. Organization Science, vol. 14, no. 1, pp. 32-44, 2003.
12. R. W. Belk, Possessions and the Extended Self. Journal of Consumer Research, vol. 15, no. 2, pp. 139-168, 1988.
13. D. C. Berry, and D. E. Broadbent, Expert systems and the man-machine interface, Part Two: The user interface. Expert Systems, vol. 4, no. 1, pp. 18-27, 2007.
14. J. Bohn, V. Coroama, M. Langheinrich, F. Mattern, and M. Rohs, Social, economic and ethical implications of ambient intelligence and ubiquitous, in Ambient Intelligence (J. W. Weber and E. Rabaey, Eds.). Berlin: Springer, 2005, pp. 5-29.
15. S. D. Boon, and J. G. Holmes, The dynamics of interpersonal trust: Resolving uncertainty in the face of risk, in Cooperation and prosocial behavior (R. A. Hinde and J. Groebel, Eds.). Cambridge: University Press, 1991, pp. 190-211.
16. G. Bouckaert, and S. Van de Walle, Government Performance and Trust in Government, Paper for the Permanent Study Group of Productivity and Quality in the Public Sector, presented at the EGPA Annual Conference, Vaasa, Finland, September 5-8, 2001.
17. H. W. Boyd, O. C. Walker, J. Mullins, and J. C. Larréché, Marketing Management: A Strategic Decision-Making Approach. Irwin, Columbus: McGraw-Hill, 2002.
18. P. Brey, Freedom and Privacy in Ambient Intelligence. Ethics and Information Technology, vol. 7, no. 3, pp. 157-166, 2005.
19. M. Brucks, The Effects of Product Class Knowledge on Information Search, Behavior. Journal of Consumer Research, vol. 12, no. 1, pp. 1-16, 1985.
20. J. M. Burger, and H. M. Cooper, The Desirability of Control. Journal of Motivation and Emotion, vol. 3, no. 4, pp. 381-393, 1979.
21. J. Cave, The economics of cyber trust between cyber partners, in Trust and Crime in Information Societies (R. Collins and B. S. Mansell, Eds.). Cheltenham: Edward Elgar, 2005, pp. 380-427.
22. E. Chang, T. Dillon, and F. Hussain, Trust and reputation for service-oriented environments: Technologies for building business intelligence and consumer confidence. Chichester: Wiley, 2006.
23. S. E. Colesca, Increasing E-Trust: A Solution to Minimize Risk in E Government Adoption. JAQM - Journal Of Applied Quantitative Methods, vol. 4, no. 1, pp. 31-44, 2009.
24. D. J. Cook, J. C. Augusto, and V. R. Jakkula, Ambient intelligence: Technologies, applications, and opportunities. Pervasive and Mobile Computing, vol. 5, no. 4, pp. 277-298, 2009.
25. S. C. Currall, and T. A. Judge, Measuring trust between organizational boundary role persons. Organizational Behavior and Human Decision Processes, vol. 64, no. 2, pp. 151-170, 1995.
26. F. D. Davis, Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, vol. 13, no. 3, pp. 319-340, 1989.
27. F. D. Davis, User acceptance of information technology: system characteristics, user perceptions and behavioral impacts. International Journal of Man-Machine Studies, vol. 38, no. 3, pp. 475-487, 1993.
28. M. Deutsch, The resolution of conflict. Constructive and destructive processes, 2nd ed, New Haven Conn, Yale Univ. Press, 1977.
29. H. Dittmar, Material possessions as stereotypes: Material images of different socio-economic groups. Journal of Economic Psychology, vol. 15, no. 4, pp. 561-585, 1994.
30. B. Dobing, Building trust in user-analyst relationships, Carlson School of Management, University of Minnesota, 1993.
31. M. Douglas, and B. Isherwood, The World of Goods, Basic. New York, NY, 1979.
32. S. B. Droege, J. R. Anderson, and M. Bowler, Trust and organizational information flow. Journal of Business and Management, vol. 9, no. 1, pp. 45-59, 2003.
33. E. Erikson, Homburger Identity, youth and crisis. New York: Norton, 1994.
34. L. Festinger, A theory of social comparison process. Human Relations, vol. 7, no. 1, pp. 117-140, 1954.
35. J. R. Jr. French, and B. H. Raven, Bases of social power, in Studies in social power, D. Cartwright, Ed. Ann Arbor, MI: Institute for Social Research, 1959, pp. 150-167.
36. F. Fukuyama, Trust: The social virtues and the creation of prosperity, 1st Free Press paperback ed., New York: Free Press, 1996.
37. J. Fulk, J. Schmitz, and C. A. Steinfield, Social Influence Model of Technology Use, in Organizations and Communication Technology (J. Fulk and C. Steinfield, Eds.). Newbury Park, CA: Sage, 1990, pp. 117-140.
38. D. Gambetta, Trust: Making and breaking cooperative relations. Can we trust trust? New York: Basil Blackwell, 1988.
39. H. Garfinkel, Studies in ethnomethodology. Englewood Cliffs, NJ: Prentice-Hall, 1967.
40. D. Gefen, E. Karahanna, and D. W. Straub, Trust and TAM in Online Shopping: An Integrated Model. MIS Quarterly, vol. 27, no. 1, pp. 51-90, 2003.
41. S. Grabner-Kräuter, and E. A. Kaluscha, Empirical research in online trust: a review and critical assessment. International Journal of Human-Computer Studies, vol. 58, no. 6, pp. 783-812, 2003.
42. T. Grandison, and M. Sloman, A survey of trust in internet applications, IEEE Communications Surveys and Tutorials 3, 2000.
43. S. Gregor, and I. Benbasat, Explanations from Intelligent Systems: Theoretical Foundations and Implications for Practice. MIS Quarterly, vol. 23, no. 4, pp. 497-530, 1999.
44. J. C. Groth, and S. W. McDaniel, The exclusive value principle: The basis for prestige pricing. Journal of Consumer Marketing, vol. 10, no. 1, pp. 10-16, 1993.
45. G. A. Guerra, D. J. Zizzo, W. H. Dutton, and M. Peltu, Economics of Trust in the Information Economy: Issues of Identity, Privacy and Security (OECD Information Security and Privacy Working Paper No. JT00142557; OII Research Report No. 1.), 2003.
46. J. F. Hair, R. E. Anderson, R. L. Tatham, and W. C. Black, Multivariate data analysis, 5th ed., Upper Saddle River, NJ: Prentice-Hall, 1998.
47. D. L. Harnett, and L. L. Cummings, Bargaining behavior: An international study. Houston: Dame Publications, 1980.
48. S. Harridge-March, Can the building of trust overcome consumer perceived risk online? Marketing Intelligence & Planning, vol. 24, no. 7, pp. 746-761, 2006.
49. F. Hayes-Roth, and N. Jacobstein, The State of Knowledge-based Systems, Communications of the ACM, pp. 27-39, 1999.
50. S. -H. Ho, and Y. -Y. Ko, Effects of self-service technology on customer value and customer readiness. Journal of Internet Research, vol. 18, no. 4, pp. 427-446, 2008.
51. J. Holmes, Trust and appraisal process in close relationships, in Advances in Personal Relationships (W. H. Jones and D. Perlman, Eds.), 1991, pp. 57-103.
52. J. Horsky, J. Zhang, and L. P. Vimla, To err is not entirely human: Complex technology and user cognition. Journal of Biomedical Informatics, vol. 38, no. 4, pp. 264-266, 2005.
53. X. Hu, Z. Lin, and H. Zhang, Myth or reality: effect of trust-promoting seals in electronic market, in Trust in Network Economy (O. Petrovic, R. Posch and F. Marhold, Eds.). Hershey: Idea Group, 2003, pp. 143-150.
54. H. T. Hurt, K. Joseph, and C. D. Cook, Scales for the measurement of innovativeness. Journal of Human Communication Research, vol. 4, no. 1, pp. 58-65, 1977.
55. H. H. Hyman, Psychology of status: Archives of Psychology, 269, 1942, pp. 5-28.
56. A. Jeyaraj, J. W. Rottman, and M. C. Lacity, A review of the predictors, linkages, and biases in it innovation adoption research. Journal of Information Technology, vol. 21, pp. 1-23, 2006.
57. D. S. Johnson, and K. Grayson, Cognitive and Affective Trust in Service Relationships. Journal of Business Research, vol. 58, no. 4, pp. 500-507, 2005.
58. A. N. Joinson, C. Paine, U. D. Reips, and T. Buchanan, Privacy and trust: The role of situational and dispositional variables, in online disclosure, Workshop on Privacy, Trust and Identity Issues for Ambient Intelligence, 2006.
59. P. M. Jones, and C. M. Mitchell, Human-computer cooperative problem solving: theory, design, and evaluation of an intelligent associate system. Systems, Man and Cybernetics, IEEE Transactions, vol. 25, no. 7, pp. 1039-1053, 1995.
60. H. -W. Kim, H. C. Chan, and S. Gupta, Value-based Adoption of Mobile Internet. Journal of Decision Support Systems, vol. 43, no. 1, pp. 111-126, 2007.
61. M. Koufaris, Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior. Information Systems Research, vol. 13, no. 2, pp. 205-223, 2002.
62. R. Kreitner, and A. Kinicki, Organizational Behavior, 3rd ed., Chicago, Illinois: Robert D. Irwin, 1995.
63. W. M. Lassar, C. Manolis, and S. S. Lassar, The relationship between consumer innovativeness, personal characteristics and online banking adoption. International Journal of Bank Marketing, vol. 23, no. 2, pp. 176-199, 2005.
64. M. Lee, and E. Turban, A Trust Model for Consumer Internet Shopping. International Journal of Electronic Commerce, vol. 6, no. 1, pp. 75-91, 2001.
65. H. Leibenstein, Bandwagon, Snob, and Veblen Effects in the Theory of Consumers' Demand. Quarterly Journal of Economics, vol. 64, pp. 183-207, May 1950.
66. N. G. Leveson, Software engineering: stretching the limits of complexity. Communications of the ACM, vol. 40, no. 2, pp. 129-131, 1997.
67. J. D. Lewis, and A. Weigert, Trust as a social reality. Social Forces, vol. 63, pp. 967-985, 1984.
68. C. S. Lin, S. Wu, and R. J. Tsai, Integrating perceived playfulness into expectation-confirmation model for web portal context. Journal of Information and Management, vol. 42, no. 5, pp. 683-693, 2005.
69. S. L. Lokken, G. Winington, L. K. Halbert, G. Lindsey, C. Derby, and C. Stanford, Comparing online and nononline shoppers. International Journal of Consumer Studies, vol. 27, no. 2, pp. 126-133, 2003.
70. N. Luhmann, Trust and Power. Ann Arbor, MI: University Microfilms International, 1991.
71. M. Lynn, Scarcity Effects on Value: A Quantitative Review of the Commodity Theory Literature. Psychology and Marketing, vol. 8, no. 1, pp. 45-57, 1991.
72. P. Maes, Agents that reduce work and information overload. Communications of the ACM, vol. 37, no. 7, pp. 30-40, 1994.
73. T. Magedanz, K. Rothermel, and S. Krause, Intelligent agents: An emerging technology for next generation telecommunications? INFOCOM, vol. 96, pp. 24-28, March 1996.
74. C. A. de Matos, C. T. Ituassu, and C. A. Vargas Rossi, Consumers attitudes toward counterfeits. Journal of Consumer Marketing, vol. 24, no. 1, pp. 36-47, 2007.
75. R. Mayer, J. Davis, and F. Schoorman, An Integrative Model of Organizational Trust. The Academy of Management Review, vol. 20, no. 3, pp. 709-734, 1995.
76. E. McCarthy, Essentials of marketing. Chicago: Irwin, 1982.
77. G. McCracken, Culture and consumption: A theoretical account of the structure and movement of the cultural meaning of consumer goods. Journal of Consumer Research, vol. 13, pp. 71-84, 1986.
78. D. H. McKnight, and N. L. Chervany, The meanings of trust, Carlson School of Management, University of Minnesota, Technical Report 94-104, 1996.
79. D. H. McKnight, V. Choudhury, and C. J. Kacmar, Developing and validating trust measures for e-commerce: An integrative typology. Information Systems Research, vol. 13, no. 3, pp. 334-359, 2002.
80. D. H. McKnight, L. L. Cummings and N. L. Chervany, Trust formation in new organizational relationships, Carlson School of Management, University of Minnesota, 1996.
81. D. G. Mick, Consumer research and semiotics: Exploring the morphology of signs, symbols, and significance. Journal of Consumer Research, vol. 13, no. 2, pp. 196-213, 1986.
82. D. F. Midgley, Patterns of interpersonal information seeking for the purchase of a symbolic product. Journal of Marketing Research, vol. 20, no. 1, pp. 74-83, 1983.
83. M. A. Minsky, A Conversation with Marvin Minsky about Agents. Communications of the ACM, vol. 37, no. 7, pp. 31-40, 1994.
84. B. Misztal, Trust in modern societies, The search for the bases of social order. Cambridge: Polity Press, 1996.
85. L. Mui, M. Mohtashemi, and A. Halberstadt, A computational model of trust and reputation, Proceedings of the 35th International Conference on System Science, pp. 280-287, 2002.
86. A. Mukherjee, and P. Nath, A model of trust in online relationship banking. International Journal of Bank Marketing, vol. 21, no. 1, pp. 5-15, 2003.
87. T. P. Novak, D. L. Hoffmann, and Y. F. Yung, Measuring the Customer Experience in Online Environments: A Structural Modeling Approach. Marketing Science, vol. 19, no. 1, pp. 22-42, 2000.
88. D. Olmedilla, O. Rana, B. Matthews, and W. Nejdl, Security and Trust Issues, in Proceedings of the Dagsthul Seminar, Semantic Grid: The Convergence of Technologies, 2005.
89. A. M. Ouksel, and A. Sheth, Semantic interoperability in global information systems. SIGMOD Rec., vol. 28, no. 1, pp. 5-12, 1999.
90. I. Pantzalis, Exclusivity Strategies in Pricing and Brand Extension, Unpublished Doctoral Dissertation, University of Arizona, 1995.
91. C. Park, and J. K. Jun, A cross-cultural comparison of internet buying behaviour: effects of internet usage, perceived risks and innovativeness. International Marketing Review, vol. 20, no. 5, pp. 534-553, 2003.
92. K. Pennanen, T. Tiainen, and H. T. Luomala, A qualitative exploration of a consumer's value-based e-trust building process. Qualitative Market Research, vol. 10, no. 1, pp. 28-47, 2007.
93. D. Preuveneers, L. Demuynck, B. Elen, K. Verslype, B. D. Decker, Y. Berbers, and P. Verbaeten, Context-driven prevention of unintended identity disclosure, Workshop on Privacy, Trust and Identity Issues for Ambient Intelligence, 2006.
94. P. Ratnasingham, Internet-based EDI trust and security. Information Management & Computer Security, vol. 6, no. 1, pp. 33-39, 1998.
95. W. H. Riker, The nature of trust, in Perspectives on Social Power (J. T. Tedeschi, Ed.). Chicago: Aldine Publishing Company, pp. 63-81, 1971.
96. J. B. Rotter, A new scale for the measurement of interpersonal trust. Journal of Personality, vol. 35, no. 4, pp. 651-655, 2006.
97. D. Rousseau, S. Sitkin, R. Burt, and C. Camerer, Introduction to Special Topic Forum: Not so Different after All: A Cross-Discipline View of Trust. The Academy of Management Review, vol. 23, no. 3, pp. 393-404, 1998.
98. S. P. Shapiro, The social control of impersonal trust. American Journal of Sociology, vol. 93, no. 3, pp. 623-658, 1987.
99. C. -F. Shih, and A. Venkatesh, Beyond Adoption: Development and Application of a Use-Diffusion Model. Journal of Marketing, vol. 68, no. 1, pp. 59-72, 2004.
100. M. J. Sirgy, Self-concept in consumer behavior: A critical review. Journal of Consumer Research, vol. 9, no. 3, pp. 287-300, 1982.
101. C. R. Snyder, and H. L. Fromkin, Abnormality as a positive characteristic: The development and validation of a scale measuring need for uniqueness. Journal of Abnormal Psychology, vol. 86, pp. 518-527, 1977.
102. M. R. Solomon, The role of products as social stimuli: A symbolic interactionism perspective. Journal of Consumer Research, vol. 10, no. 3, pp. 319-329, 1983.
103. R. N. Stone, and K. Gronhaug, Perceived Risk: Further Considerations for the Marketing Discipline. European Journal of Marketing, vol. 27, no. 3, pp. 39-50, 1993.
104. S. Taylor, and P. Todd, Understanding information technology usage: A test of competing models. Information Systems Research, vol. 6, pp. 144-176, 1995.
105. V. Venkatesh, M. G. Morris, B. Gordon, and F. D. Davis, User Acceptance of Information Technology: Toward a Unified View. MIS Quarterly, vol. 27, no. 3, pp. 425-478, 2003.
106. T. M. Verhallen, and H. S. Robben, Scarcity and preference: An experiment on unavailability and product evaluation. Journal of Economic Psychology, vol. 15, pp. 315-331, June 1994.
107. K. J. Vicente, and J. Rasmussen, Ecological interface design: theoretical foundations, Systems, Man and Cybernetics, IEEE Transactions on, vol. 22, no. 4, pp. 589-606, 1992.
108. F. Vigneron, and L. W. Johnson, A review and a conceptual framework of prestige-seeking consumer behaviour. Academy of Marketing Science Review, vol. 1, pp. 1-15, 1999.
109. F. Vigneron, and L. W. Johnson, Measuring perceptions of brand luxury. Journal of Brand Management, vol. 11, no. 6, pp. 484-506, 2004.
110. N. D. Weinstein, Unrealistic optimism about susceptibility to health problems: Conclusions from a community-wide sample. Journal of Behavioral Medicine, vol. 10, pp. 481-500, 1987.
111. C. S. Weir, G. Douglas, M. Carruthers, and M. Jack, User perceptions of security, convenience and usability for e-banking authentication tokens. Journal of Computers and Security, vol. 28, no. 1, pp. 47-62, 2009.
112. O. E. Williamson, Calculativeness, Trust, and Economic Organization. Social Forces, vol. 36, no. 1, p. 453, 1993.
113. D. Wishart, CLUSTAN, 3rd ed., Program Library Unit, University of Edinburgh, Scotland, 1987.
114. D. Wright, The dark side of ambient intelligence. info, vol. 6, no. 7, pp. 33-51, 2005.
115. L. S. Wrightsman, Interpersonal trust and attitudes toward human nature, in Measures of personality and social psychological attitudes (J. P. Robinson, P. R. Shaver and L. S. Wrightsman, Eds.). San Diego, CA: Academic Press, vol. 1, 1991, pp. 373-412.