Effects of self-service technology on customer value and customer readiness: The case of Internet banking

Internet Research

Volumn 18, Issue 4, 2008, Pages 427-446

  Ho, Shu Hsun ^a   Ko, Ying Yin ^a  

^a PROVIDENCE UNIVERSITY   (Taiwan)

Author keywords

Customer relations; Self service; Virtual banking

Indexed keywords

EID: 50849138458     PISSN: 10662243     EISSN: None     Source Type: Journal    
DOI: 10.1108/10662240810897826     Document Type: Article

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