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Volumn 13, Issue 2, 2009, Pages 57-70

The "home team" approach to service quality: Linking and leveraging communications between human resources, operations and marketing

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EID: 77953497402     PISSN: 15440508     EISSN: 19394691     Source Type: Journal    
DOI: None     Document Type: Article
Times cited : (7)

References (47)
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