-
1
-
-
27844544099
-
-
Australian Bureau of Statistics, Belconnen, 4441.0.
-
Australian Bureau of Statistics (2000), Voluntary Work, Australia, Australian Bureau of Statistics, Belconnen, 4441.0.
-
(2000)
Voluntary Work, Australia
-
-
-
2
-
-
85055295652
-
An economic evaluation of paid, volunteer, and mixed staffing options for public services
-
Brudney, J. and Duncombe, W. (1992), “An economic evaluation of paid, volunteer, and mixed staffing options for public services”, Public Administration Review, Vol. 52, pp. 474-81.
-
(1992)
Public Administration Review
, vol.52
, pp. 474-481
-
-
Brudney, J.1
Duncombe, W.2
-
3
-
-
0002051961
-
The predictive validity of alternative approaches to evaluating quality of a festival
-
Crompton, J. and Love, L. (1995), “The predictive validity of alternative approaches to evaluating quality of a festival”, Journal of Travel Research, Vol. 34 No. 1, pp. 11-34.
-
(1995)
Journal of Travel Research
, vol.34
, pp. 11-34
-
-
Crompton, J.1
Love, L.2
-
4
-
-
0002381637
-
Measuring service quality: a reexamination and extension
-
Port Phillip
-
Cronin, J. and Taylor, S. (1992), “Measuring service quality: a reexamination and extension”, Journal of Marketing, Vol. 56 No. 3, Port Phillip, pp. 55-68.
-
(1992)
Journal of Marketing
, vol.56
, pp. 55-68
-
-
Cronin, J.1
Taylor, S.2
-
5
-
-
84986118518
-
SERVPERF versus SERVQUAL: reconciling performance-based and perceptions-minus-expectations measurement of service quality
-
Cronin, J. and Taylor, S. (1994), “SERVPERF versus SERVQUAL: reconciling performance-based and perceptions-minus-expectations measurement of service quality”, Journal of Marketing, Vol. 58, pp. 125-31.
-
(1994)
Journal of Marketing
, vol.58
, pp. 125-131
-
-
Cronin, J.1
Taylor, S.2
-
6
-
-
84890147553
-
Managing human resources in heritage visitor attractions
-
in Yeoman, I. (Ed.), Cassell, London.
-
Deery, M. and Jago, L. (2001), “Managing human resources in heritage visitor attractions”, in Yeoman, I. (Ed.), Quality Issues in Heritage Visitor Attractions, Cassell, London.
-
(2001)
Quality Issues in Heritage Visitor Attractions
-
-
Deery, M.1
Jago, L.2
-
7
-
-
0141647242
-
Profiling satisfied volunteers at a tourist attraction
-
Deery, M., Jago, L. and Shaw, R. (1998), “Profiling satisfied volunteers at a tourist attraction”, The Journal of Tourism Studies, Vol. 8 No. 2, pp. 18-25.
-
(1998)
The Journal of Tourism Studies
, vol.8
, pp. 18-25
-
-
Deery, M.1
Jago, L.2
Shaw, R.3
-
8
-
-
84986165963
-
What does it take to manage volunteers
-
August
-
Du Boulay, C. (1996), “What does it take to manage volunteers”, Australian Journal on Volunteering, August, pp. 4-15.
-
(1996)
Australian Journal on Volunteering
, pp. 4-15
-
-
Du Boulay, C.1
-
9
-
-
84970296828
-
The optimal mix of volunteer and paid staff in local governments: an application to municipal fire departments
-
Duncombe, W. and Brudney, J. (1995), “The optimal mix of volunteer and paid staff in local governments: an application to municipal fire departments”, Public Finance Quarterly, Vol. 23, pp. 356-84.
-
(1995)
Public Finance Quarterly
, vol.23
, pp. 356-384
-
-
Duncombe, W.1
Brudney, J.2
-
10
-
-
38249017855
-
The problem with Porter's generic strategies
-
Hendry, J. (1990), “The problem with Porter's generic strategies”, European Management Journal, Vol. 8 No. 4, pp. 443-50.
-
(1990)
European Management Journal
, vol.8
, pp. 443-450
-
-
Hendry, J.1
-
11
-
-
84859855033
-
Volunteer management at Nugget Hill: a case study
-
in Yeoman, I. (Ed.), Cassell, London
-
Jago, L. and Deery, M. (1999), “Volunteer management at Nugget Hill: a case study”, in Yeoman, I. (Ed.), Heritage Visitor Attractions: An Operations Management Perspective, Cassell, London, pp. 268-76.
-
(1999)
Heritage Visitor Attractions: An Operations Management Perspective
, pp. 268-276
-
-
Jago, L.1
Deery, M.2
-
12
-
-
84859852614
-
Quality management of volunteers in heritage visitor attractions
-
in Drummond, S. and Yeoman, I. (Eds), Cassell, London
-
Jago, L. and Deery, M. (2001), “Quality management of volunteers in heritage visitor attractions”, in Drummond, S. and Yeoman, I. (Eds), Quality Issues in Heritage Visitor Attractions, Cassell, London, pp. 194-217.
-
(2001)
Quality Issues in Heritage Visitor Attractions
, pp. 194-217
-
-
Jago, L.1
Deery, M.2
-
13
-
-
0001734410
-
The dimensions of service quality: the original European perspective revisited
-
Mels, G., Boshoff, C. and Nel, D. (1997), “The dimensions of service quality: the original European perspective revisited”, The Services Industries Journal, Vol. 17, pp. 173-89.
-
(1997)
The Services Industries Journal
, vol.17
, pp. 173-189
-
-
Mels, G.1
Boshoff, C.2
Nel, D.3
-
14
-
-
84986149021
-
A multiple-item scale for measuring consumer perceptions of service quality
-
Parasuraman, A., Zeithaml, V. and Berry, L. (1988), “A multiple-item scale for measuring consumer perceptions of service quality”, Journal of Retailing, Vol. 64, pp. 12-37.
-
(1988)
Journal of Retailing
, vol.64
, pp. 12-37
-
-
Parasuraman, A.1
Zeithaml, V.2
Berry, L.3
-
15
-
-
0038262851
-
Serious leisure – a middle-class phenomenon
-
in Collins, M. (Ed.), LSA, Eastbourne
-
Parker, S. (1996), “Serious leisure – a middle-class phenomenon”, in Collins, M. (Ed.), Leisure in Industrial and Post-industrial Societies, Vol. 2, LSA, Eastbourne, pp. 327-32.
-
(1996)
Leisure in Industrial and Post-industrial Societies
, vol.2
, pp. 327-332
-
-
Parker, S.1
-
16
-
-
84986166510
-
In search of volunteering: a proposition
-
August
-
Paull, M. (1999), “In search of volunteering: a proposition”, Australian Journal on Volunteering, August, pp. 4-10.
-
(1999)
Australian Journal on Volunteering
, pp. 4-10
-
-
Paull, M.1
-
20
-
-
84986177783
-
Volunteers in the tourism industry: issues, trends and policies
-
in Kearsley, G. (Ed.), Centre for Tourism, University of Otago, Dunedin.
-
Wells, J. (1996), “Volunteers in the tourism industry: issues, trends and policies”, in Kearsley, G. (Ed.), Tourism Down Under II: Towards a More Sustainable Tourism, pp. 357-75, Centre for Tourism, University of Otago, Dunedin.
-
(1996)
Tourism Down Under II: Towards a More Sustainable Tourism
, pp. 357-375
-
-
Wells, J.1
|