Assessing the importance and relationships of ratings on user-generated traveler reviews

Journal of Quality Assurance in Hospitality and Tourism

Volumn 11, Issue 2, 2010, Pages 73-92

  Stringam, Betsy Bender ^a   Gerdes Jr , John ^b   Vanleeuwen, Dawn M ^c  

^a NEW MEXICO STATE UNIVERSITY   (United States)

^b UNIVERSITY OF SOUTH CAROLINA   (United States)

^c NEW MEXICO STATE UNIVERSITY   (United States)

Author keywords

Cleanliness; Hotel; Internet; Quality; Rating; Service

Indexed keywords

EID: 77953464479     PISSN: 1528008X     EISSN: 15280098     Source Type: Journal    
DOI: 10.1080/1528008X.2010.482000     Document Type: Article

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