-
4
-
-
38249008481
-
Marketplace Lodging Needs of Mature Travelers.
-
(August)
-
Ananth, M., F.J. De Micco, P.J. Moreo, and R.M. Howey (1992). “Marketplace Lodging Needs of Mature Travelers.” Cornell HRA Quarterly, 33 (August): 12-24.
-
(1992)
Cornell HRA Quarterly
, vol.33
, pp. 12-24
-
-
Ananth, M.1
De Micco, F.J.2
Moreo, P.J.3
Howey, R.M.4
-
5
-
-
0040526727
-
Answering the Eternal Question: What Does the Customer Want
-
(August)
-
Atkinson, A. (1988). “Answering the Eternal Question: What Does the Customer Want?” Cornell HRA Quarterly, 30 (August): 12-14.
-
(1988)
Cornell HRA Quarterly
, vol.30
, pp. 12-14
-
-
Atkinson, A.1
-
6
-
-
84948201392
-
-
Basingstoke, UK: Automobile Association.
-
Automobile Association (AA) (1992). Hotels and Restaurants in Britain and Ireland. Basingstoke, UK: Automobile Association.
-
(1992)
Hotels and Restaurants in Britain and Ireland
-
-
-
7
-
-
84990344814
-
-
Basingstoke, UK: Automobile Association.
-
— (1994). Hotel Services Requirements Guide. Basingstoke, UK: Automobile Association.
-
(1994)
Hotel Services Requirements Guide
-
-
-
8
-
-
84990393362
-
Sproat Rethinks Crown Scheme
-
February 17
-
Bartlett, N. (1994). “Sproat Rethinks Crown Scheme.” Caterer and Hotelkeeper, February 17, p. 9.
-
(1994)
Caterer and Hotelkeeper
, pp. 9
-
-
Bartlett, N.1
-
9
-
-
84965431190
-
Quality Service Issues—A Multivariate Analysis of Association—Meeting Planner Perceptions of Caribbean Destinations.
-
Bonn, M.A., J.B. Ohlin, and R.R. Brand (1994). “Quality Service Issues—A Multivariate Analysis of Association—Meeting Planner Perceptions of Caribbean Destinations.” Hospitality Research Journal, 18 (1): 29-48.
-
(1994)
Hospitality Research Journal
, vol.18
, Issue.1
, pp. 29-48
-
-
Bonn, M.A.1
Ohlin, J.B.2
Brand, R.R.3
-
11
-
-
0002627490
-
-
Scotts Valley, CA: Borland International.
-
—( 1992). Quattro Pro Version 4.0 Users’ Guide. Scotts Valley, CA: Borland International.
-
(1992)
Quattro Pro Version 4.0 Users’ Guide
-
-
-
12
-
-
84990399294
-
-
(August)
-
BTA/ETB Research Services (1992). Tourism Intelligence Quarterly, 14 (August): 53.
-
(1992)
Tourism Intelligence Quarterly
, vol.14
, pp. 53
-
-
-
14
-
-
84965456340
-
Key Factors in Guest Satisfaction
-
(February)
-
Cadotte, E.R., and N. Turgeon (1988). “Key Factors in Guest Satisfaction.” Cornell H.R.A. Quarterly, 28 (February): 45-51.
-
(1988)
Cornell H.R.A. Quarterly
, vol.28
, pp. 45-51
-
-
Cadotte, E.R.1
Turgeon, N.2
-
16
-
-
0039180839
-
Development of a Framework for the Determination of Attributes Used for Hotel Selection—Indications from Focus Group and In-Depth Interviews
-
—( 1994a). “Development of a Framework for the Determination of Attributes Used for Hotel Selection—Indications from Focus Group and In-Depth Interviews.” Hospitality Research Journal, 18 (2): 53-74.
-
(1994)
Hospitality Research Journal
, vol.18
, Issue.2
, pp. 53-74
-
-
-
17
-
-
84990380006
-
Hotel Classification and Grading Schemes: A Paradigm of Utilisation and User Characteristics
-
In Proceedings of C.H.M.E. Third Annual Research Conference, April. Edinburgh, Scotland: Napier University, Department of Hospitality and Tourism Management.
-
—( 1994b). “Hotel Classification and Grading Schemes: A Paradigm of Utilisation and User Characteristics.” In Proceedings of C.H.M.E. Third Annual Research Conference, April. Edinburgh, Scotland: Napier University, Department of Hospitality and Tourism Management.
-
(1994)
-
-
-
20
-
-
33947181213
-
A Comprehensive Study of Satisfaction with Consumer Services
-
Consumer Satisfaction, Dissatisfaction and Complaining Behaviour, edited by R. L. Day. Marketing Research Symposium, April 20-22. Bloomington: School of Business, Indiana University, pp. 64-74.
-
Day, R.L., and M. Bodur (1977). “A Comprehensive Study of Satisfaction with Consumer Services.” In Consumer Satisfaction, Dissatisfaction and Complaining Behaviour, edited by R. L. Day. Marketing Research Symposium, April 20-22. Bloomington: School of Business, Indiana University, pp. 64-74.
-
(1977)
-
-
Day, R.L.1
Bodur, M.2
-
21
-
-
0002722646
-
Paradigms Lost: On Theory and Method in Research in Marketing
-
(Fall)
-
Deshpande, R. (1983). “Paradigms Lost: On Theory and Method in Research in Marketing.” Journal of Marketing, 47 (Fall): 101-10.
-
(1983)
Journal of Marketing
, vol.47
, pp. 101-110
-
-
Deshpande, R.1
-
22
-
-
84990380020
-
The No-Holds Bar.” Caterer and Hotelkeeper
-
Dixon, S. (1995). “The No-Holds Bar.” Caterer and Hotelkeeper, April 13, p. 62.
-
(1995)
April
, vol.13
, pp. 62
-
-
Dixon, S.1
-
26
-
-
84965919881
-
Gauging Guest Response.
-
May
-
” Gauging Guest Response. “ (1978). Hotel and Motel Management, May, pp. 30-31.
-
(1978)
Hotel and Motel Management
, pp. 30-31
-
-
-
29
-
-
84869571048
-
A Service Quality Model and Its Marketing Implications.
-
Gronroos, C. (1984). “A Service Quality Model and Its Marketing Implications.” European Journal of Marketing, 18: 36-44.
-
(1984)
European Journal of Marketing
, vol.18
, pp. 36-44
-
-
Gronroos, C.1
-
30
-
-
84921248159
-
-
Guernsey: Guernsey Tourist Board.
-
Guernsey Tourist Board (1992). Holiday Guernsey. Guernsey: Guernsey Tourist Board.
-
(1992)
Holiday Guernsey
-
-
-
33
-
-
84921233409
-
-
Douglas: Isle of Man Department of Tourism.
-
Isle of Man Department of Tourism (1992). Isle of Man-Quite Simply Different. Douglas: Isle of Man Department of Tourism.
-
(1992)
Isle of Man-Quite Simply Different
-
-
-
36
-
-
84965949185
-
The Basis of Hotel Selection
-
(May)
-
Lewis, R.C. (1984a). “The Basis of Hotel Selection.” Cornell HRA Quarterly, 25 (May): 54-69.
-
(1984)
Cornell HRA Quarterly
, vol.25
, pp. 54-69
-
-
Lewis, R.C.1
-
37
-
-
84965402044
-
Isolating Differences in Hotel Attributes
-
(November)
-
— (1984b). “Isolating Differences in Hotel Attributes.” Cornell HRA Quarterly, 25 (November): 64-77.
-
(1984)
Cornell HRA Quarterly
, vol.25
, pp. 64-77
-
-
-
38
-
-
38149144964
-
The Measurement of Gaps in the Quality of Hotel Services.
-
—( 1987). “The Measurement of Gaps in the Quality of Hotel Services.” International Journal of Hospitality Management, 6 (2). 83-88.
-
(1987)
International Journal of Hospitality Management
, vol.6
, Issue.2
, pp. 83-88
-
-
-
39
-
-
84965855554
-
Guest Surveys a Missed Opportunity
-
(November)
-
Lewis, R.C., and A. Pizam (1981). “Guest Surveys a Missed Opportunity.” Cornell H.R.A. Quarterly, 22 (November): 37-44.
-
(1981)
Cornell H.R.A. Quarterly
, vol.22
, pp. 37-44
-
-
Lewis, R.C.1
Pizam, A.2
-
41
-
-
0039583828
-
Hotels and the Businesswoman: An Analysis of Businesswomen's Perceptions of Hotel Services
-
October
-
Lutz, J., and C. Ryan (1993). “Hotels and the Businesswoman: An Analysis of Businesswomen's Perceptions of Hotel Services.” Tourism Management, October: 349-56.
-
(1993)
Tourism Management
, pp. 349-356
-
-
Lutz, J.1
Ryan, C.2
-
43
-
-
0042295568
-
Segmentation in Singapore
-
(May)
-
Mehta, S.C., and A. Vera (1990). “Segmentation in Singapore.” Cornell HRA Quarterly, 31 (May): 80-87.
-
(1990)
Cornell HRA Quarterly
, vol.31
, pp. 80-87
-
-
Mehta, S.C.1
Vera, A.2
-
45
-
-
84884511563
-
Small Sample Techniques
-
(December)
-
National Education Association (1960). “Small Sample Techniques.” NEA Research Bulletin, 38 (December): 99.
-
(1960)
NEA Research Bulletin
, vol.38
, pp. 99
-
-
-
46
-
-
84921249030
-
-
Belfast: Northern Ireland Tourist Board.
-
Northern Ireland Tourist Board (1992). Where to Stay in Northern Ireland. Belfast: Northern Ireland Tourist Board.
-
(1992)
Where to Stay in Northern Ireland
-
-
-
48
-
-
84990334603
-
SERVQUAL: A Multi-Item Scale for Measuring Consumer Perceptions of Service Quality
-
(Spring)
-
— (1988). “SERVQUAL: A Multi-Item Scale for Measuring Consumer Perceptions of Service Quality.” Journal of Retailing, 64 (Spring): 12-40.
-
(1988)
Journal of Retailing
, vol.64
, pp. 12-40
-
-
-
51
-
-
84976953943
-
What Marketing Planners Want: The Conjoint Analysis Approach
-
(May)
-
Renaghan, L.M., and M.Z. Kay (1987). “What Marketing Planners Want: The Conjoint Analysis Approach.” Cornell HRA Quarterly, 28 (May): 67-76.
-
(1987)
Cornell HRA Quarterly
, vol.28
, pp. 67-76
-
-
Renaghan, L.M.1
Kay, M.Z.2
-
56
-
-
84921239054
-
-
London: Papermac.
-
—, ed. (1992b). The Good Hotel Guide. London: Papermac.
-
(1992)
The Good Hotel Guide
-
-
-
58
-
-
38249011283
-
Client Perceptions of Hotels—A Multi-Attribute Approach
-
(June)
-
Saleh, F., and C. Ryan (1992). “Client Perceptions of Hotels—A Multi-Attribute Approach.” Tourism Management, 13 (June): 163-68.
-
(1992)
Tourism Management
, vol.13
, pp. 163-168
-
-
Saleh, F.1
Ryan, C.2
-
59
-
-
0000932434
-
The SOCO Scale: A Measure of the Customer Orientation of Salespeople
-
Saxe, R., and B.A. Weitz (1982). “The SOCO Scale: A Measure of the Customer Orientation of Salespeople.” Journal of Marketing, 19: 343-51.
-
(1982)
Journal of Marketing
, vol.19
, pp. 343-351
-
-
Saxe, R.1
Weitz, B.A.2
-
61
-
-
84921250495
-
-
Edinburgh : Scottish Tourist Board.
-
Scottish Tourist Board (1992). Scotland Hotels and Guesthouses. Edinburgh : Scottish Tourist Board.
-
(1992)
Scotland Hotels and Guesthouses
-
-
-
62
-
-
0000205404
-
Measuring Meeting Planner Satisfaction with Hotel Convention Services: A Multi-Variate Approach
-
Shaw, M., R.C. Lewis, and A. Khorey (1991). “Measuring Meeting Planner Satisfaction with Hotel Convention Services: A Multi-Variate Approach.” International Journal of Hospitality Management, 10 (2): 137-46.
-
(1991)
International Journal of Hospitality Management
, vol.10
, Issue.2
, pp. 137-146
-
-
Shaw, M.1
Lewis, R.C.2
Khorey, A.3
-
63
-
-
84990360908
-
-
Letter to the author, February 20.
-
Toohey, T.P. (1992). Chief executive, Tourism and Leisure Division, Department of Tourism, Leisure and Transport, Isle of Man Government. Letter to the author, February 20.
-
(1992)
Chief executive, Tourism and Leisure Division, Department of Tourism, Leisure and Transport, Isle of Man Government
-
-
Toohey, T.P.1
-
64
-
-
2442751757
-
Improving Guest Surveys
-
(November)
-
Tnce, A.D., and W.H. Layman (1984). “Improving Guest Surveys.” Cornell HRA Quarterly, 25 (November): 10-13.
-
(1984)
Cornell HRA Quarterly
, vol.25
, pp. 10-13
-
-
Tnce, A.D.1
Layman, W.H.2
-
65
-
-
0008396582
-
Hotels/Accommodation—Catering for the Female Business Traveller
-
Tunstall, R. (1989). “Hotels/Accommodation—Catering for the Female Business Traveller.” E. I. U. Travel & Tourism Analyst, 5: 26-40.
-
(1989)
E. I. U. Travel & Tourism Analyst
, vol.5
, pp. 26-40
-
-
Tunstall, R.1
-
67
-
-
84948218901
-
-
Cardiff: Wales Tourist Board.
-
Wales Tourist Board (1992). Wales-Somewhere Fresh. Cardiff: Wales Tourist Board.
-
(1992)
Wales-Somewhere Fresh
-
-
-
68
-
-
0041016730
-
Segmenting the Business Traveler Market
-
Weaver, P.A., K.W. McCleary, and Z. Jinlin (1993). “Segmenting the Business Traveler Market.” Journal of Travel & Tourism Marketing, 1 (4): 53-75.
-
(1993)
Journal of Travel & Tourism Marketing
, vol.1
, Issue.4
, pp. 53-75
-
-
Weaver, P.A.1
McCleary, K.W.2
Jinlin, Z.3
-
70
-
-
84990320907
-
Why Travelers Choose Hotels and Motels
-
September: 48-52.
-
” Why Travelers Choose Hotels and Motels.” (1977). Lodging, September: 48-52.
-
(1977)
Lodging
-
-
-
71
-
-
38249029940
-
A Multivariate Analysis of Hotel Benefit Bundles and Choice Trade-Offs
-
Wilensky, L., and F. Buttle (1988) “A Multivariate Analysis of Hotel Benefit Bundles and Choice Trade-Offs.” International Journal of Hospitality Management, 7 (1): 29-41.
-
(1988)
International Journal of Hospitality Management
, vol.7
, Issue.1
, pp. 29-41
-
-
Wilensky, L.1
Buttle, F.2
|