An investigation into the perceived importance of service and facility attributes to hotel satisfaction

Journal of Quality Assurance in Hospitality and Tourism

Volumn 4, Issue 3-4, 2004, Pages 119-134

  Shanka, Tekle ^a   Taylor, Ruth ^a  

^a CURTIN UNIVERSITY   (Australia)

Author keywords

3 star hotel; Attributes; Importance; Perceptions; Satisfaction

Indexed keywords

EID: 33746640116     PISSN: 1528008X     EISSN: 15280098     Source Type: Journal    
DOI: 10.1300/J162v04n03_08     Document Type: Article

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