Customers' satisfaction with hotel guestrooms: A case study in Ubon Rachathani province, Thailand

Asia Pacific Journal of Tourism Research

Volumn 12, Issue 2, 2007, Pages 119-126

  Prayukvong, Wanna ^a   Sophon, Jirapa ^a   Hongpukdee, Surbpong ^a   Charupas, Tharee ^a  

^a Department of Mathematics   (Thailand)

Author keywords

Customers' satisfaction; Hotel guestrooms; Ubon Rachathani

Indexed keywords

FACTOR ANALYSIS; RESIDENTIAL SATISFACTION; SERVICE SECTOR;

ASIA; EURASIA; NORTHEASTERN REGION; SOUTHEAST ASIA; THAILAND; UBON RATCHATHANI;

EID: 34447532309     PISSN: 10941665     EISSN: 17416507     Source Type: Journal    
DOI: 10.1080/10941660701243349     Document Type: Article

References (6)

1. Choi, T. Y. and Chu, R. (2001) Determinants of hotel guests' satisfaction and repeat patronage in the Hong Kong hotel industry [Electronic version]. International Journal of Hospitality Management, 20:3, pp. 277-297.
2. Cronin Jr, J. J. and Taylor, S. A. (1992) Measuring service quality: A reexamination and extension. Journal of Marketing, 56:3, pp. 55-68.
3. Karnjanakitti, K. (1998) Factors Affecting the Choice of Hotels in Amphoe Muang, Changwat Chiang Mai, Chiang Mai University, Graduate School, Chiang Mai
4. Poon, W. C. and Low, K. L. T. (2005) Are travellers satisfied with Malaysian hotels?. International Journal of Contemporary Hospitality Management, 17:3, pp. 217-227.
5. Tourism Authority of Thailand (TAT) (2004) Tourism Situations in Ubon Ratchathani: Handbook of Tourism Development Project and Tourism Service in Muang Ubon Ratchathani District, TAT, Bangkok
6. Tourism Authority of Thailand (TAT) (2006)