Customer focus, service process fit and customer relationship management profitability: The effect of knowledge sharing

Service Industries Journal

Volumn 30, Issue 2, 2010, Pages 203-223

  Fan, Yi Wen ^a   Ku, Edward ^a  

^a NATIONAL CENTRAL UNIVERSITY   (Taiwan)

Author keywords

Collaboration; Customer relationship management; Knowledge sharing

Indexed keywords

FIRM OWNERSHIP; INFORMATION SYSTEM; MANAGEMENT PRACTICE; PROFITABILITY; SERVICE SECTOR;

TAIWAN;

EID: 77951657411     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060802120141     Document Type: Article

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