메뉴 건너뛰기




Volumn 47, Issue 4, 2009, Pages 424-435

Task complexity and different decision criteria for online service acceptance: A comparison of two e-government compliance service domains

Author keywords

Compliance service; Electronic government; Questionnaire surveys; Task complexity; User acceptance of IT

Indexed keywords

ACADEMIC RESEARCH; BUSINESS CASE; E-GOVERNMENT; E-GOVERNMENT SERVICES; ELECTRONIC GOVERNMENT; FUTURE RESEARCH DIRECTIONS; NEW TECHNOLOGIES; ON-LINE SERVICE; ONLINE GOVERNMENT; ONLINE OPERATIONS; QUESTIONNAIRE SURVEYS; SERVICE DOMAIN; SERVICE PROVIDER; TASK COMPLEXITY; USER ACCEPTANCE;

EID: 72049125856     PISSN: 01679236     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.dss.2009.04.009     Document Type: Article
Times cited : (55)

References (50)
  • 2
    • 0033459893 scopus 로고    scopus 로고
    • are individual differences germane to the acceptance of new information technologies?
    • Agarwal R., and Prasad J. are individual differences germane to the acceptance of new information technologies?. Decision Sciences 30 2 (Spring 1999)
    • (1999) Decision Sciences , vol.30 , Issue.2
    • Agarwal, R.1    Prasad, J.2
  • 5
    • 0141816228 scopus 로고    scopus 로고
    • Evidence of the effect of trust building technology in electronic markets: price premium and buyer behavior
    • Ba S., and Pavlou P.A. Evidence of the effect of trust building technology in electronic markets: price premium and buyer behavior. MIS Quarterly 26 3 (2002)
    • (2002) MIS Quarterly , vol.26 , Issue.3
    • Ba, S.1    Pavlou, P.A.2
  • 7
    • 0041766201 scopus 로고    scopus 로고
    • Customer satisfaction in virtual environments: a study of online investing
    • Balasubramanian S., Konana P., and Menon N.M. Customer satisfaction in virtual environments: a study of online investing. Management Science 49 7 (2003)
    • (2003) Management Science , vol.49 , Issue.7
    • Balasubramanian, S.1    Konana, P.2    Menon, N.M.3
  • 9
    • 0003258063 scopus 로고
    • The Partial Least Squares (PLS) approach to causal modeling: personal computer adoption and use an illustration
    • Barclay D., Thompson R., and Higgins C. The Partial Least Squares (PLS) approach to causal modeling: personal computer adoption and use an illustration. Technology Studies 2 2 (1995)
    • (1995) Technology Studies , vol.2 , Issue.2
    • Barclay, D.1    Thompson, R.2    Higgins, C.3
  • 10
    • 33745631779 scopus 로고    scopus 로고
    • Product customization on the web: an empirical study of factors impacting choiceboard user satisfaction1
    • Bharati P., and Chaudhury A. Product customization on the web: an empirical study of factors impacting choiceboard user satisfaction1. Information Resources Management Journal 19 2 (2006)
    • (2006) Information Resources Management Journal , vol.19 , Issue.2
    • Bharati, P.1    Chaudhury, A.2
  • 11
    • 0036607748 scopus 로고    scopus 로고
    • Individual trust in online firms: scale development and initial test
    • Bhattacherjee A. Individual trust in online firms: scale development and initial test. Journal of Management Information Systems 19 1 (2002)
    • (2002) Journal of Management Information Systems , vol.19 , Issue.1
    • Bhattacherjee, A.1
  • 12
    • 79959252694 scopus 로고    scopus 로고
    • The customer-centric digital department: e-Service in government
    • M. E. Sharpe, Inc., New York
    • Bollettion J.O. The customer-centric digital department: e-Service in government. e-Service: New Directions in Theory and Practice (2002), M. E. Sharpe, Inc., New York
    • (2002) e-Service: New Directions in Theory and Practice
    • Bollettion, J.O.1
  • 13
    • 0042242856 scopus 로고    scopus 로고
    • A Partial Least Squares latent variable modeling approach for measuring interaction effects: results from a monte carlo simulation study and an electronic-mail emotion/adoption study
    • Chin W.W., Marcolin B.L., and Newsted P.R. A Partial Least Squares latent variable modeling approach for measuring interaction effects: results from a monte carlo simulation study and an electronic-mail emotion/adoption study. Information Systems Research 14 2 (2003)
    • (2003) Information Systems Research , vol.14 , Issue.2
    • Chin, W.W.1    Marcolin, B.L.2    Newsted, P.R.3
  • 16
    • 55249120307 scopus 로고
    • Message equivocality, media selection and manager performance: implications for information systems
    • Daft R.L., Lengel R.H., and Trevino L.K. Message equivocality, media selection and manager performance: implications for information systems. MIS Quarterly 11 3 (1987)
    • (1987) MIS Quarterly , vol.11 , Issue.3
    • Daft, R.L.1    Lengel, R.H.2    Trevino, L.K.3
  • 17
    • 55249087535 scopus 로고
    • Perceived usefulness, perceived ease of use, and user acceptance of information technology
    • Davis F.D. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly 13 3 (1989)
    • (1989) MIS Quarterly , vol.13 , Issue.3
    • Davis, F.D.1
  • 19
    • 0031187133 scopus 로고    scopus 로고
    • An empirical study of the efficacy of a computerized negotiation support system (NSS)
    • Delaney M.M., Foroughi A., and Perkins W.C. An empirical study of the efficacy of a computerized negotiation support system (NSS). Decision Support Systems 20 (1997)
    • (1997) Decision Support Systems , vol.20
    • Delaney, M.M.1    Foroughi, A.2    Perkins, W.C.3
  • 21
    • 72049084931 scopus 로고    scopus 로고
    • E-Government strategy: implementing the president's management agenda for E-Government
    • Office of Management and Budget, the US government (http://www.whitehouse.gov/omb/egov/2003egov_strat.pdf)
    • eGov. E-Government strategy: implementing the president's management agenda for E-Government. Executive Office of the President of the United States (2003), Office of Management and Budget, the US government 40. http://www.whitehouse.gov/omb/egov/2003egov_strat.pdf (http://www.whitehouse.gov/omb/egov/2003egov_strat.pdf)
    • (2003) Executive Office of the President of the United States , pp. 40
    • eGov1
  • 24
    • 55249099872 scopus 로고
    • Computer-based support for group problem-finding: an experimental investigation
    • Gallupe R.B., DeSanctis G., and Dickson G.W. Computer-based support for group problem-finding: an experimental investigation. MIS Quarterly 12 2 (1988)
    • (1988) MIS Quarterly , vol.12 , Issue.2
    • Gallupe, R.B.1    DeSanctis, G.2    Dickson, G.W.3
  • 25
    • 0034413987 scopus 로고    scopus 로고
    • E-commerce: the role of familiarity and trust
    • Gefen D. E-commerce: the role of familiarity and trust. Omega 28 6 (2000)
    • (2000) Omega , vol.28 , Issue.6
    • Gefen, D.1
  • 26
    • 0344096683 scopus 로고    scopus 로고
    • Trust and TAM in online shopping:an integrated model
    • Gefen D., Karahanna E., and Straub D. Trust and TAM in online shopping:an integrated model. MIS Quarterly 27 1 (2003)
    • (2003) MIS Quarterly , vol.27 , Issue.1
    • Gefen, D.1    Karahanna, E.2    Straub, D.3
  • 28
    • 0033752369 scopus 로고    scopus 로고
    • The effect of task complexity and conflict handling styles on computer-supported negotiations
    • Jain B.A., and Solomon J.S. The effect of task complexity and conflict handling styles on computer-supported negotiations. Information & Management 37 4 (2000)
    • (2000) Information & Management , vol.37 , Issue.4
    • Jain, B.A.1    Solomon, J.S.2
  • 29
    • 0001094004 scopus 로고    scopus 로고
    • Information technology adoption across time: a cross-sectional comparison of pre-adoption and post-adoption beliefs
    • Karahanna E., Straub D.W., and Chervany N.L. Information technology adoption across time: a cross-sectional comparison of pre-adoption and post-adoption beliefs. MIS Quarterly 23 2 (1999)
    • (1999) MIS Quarterly , vol.23 , Issue.2
    • Karahanna, E.1    Straub, D.W.2    Chervany, N.L.3
  • 32
    • 59549095682 scopus 로고    scopus 로고
    • Exploring the causes and effects of inter-agency information sharing systems adoption in the anti/counter-terrorism and disaster management domains
    • PA, Philadelphia
    • Lee J., and Rao H.R. Exploring the causes and effects of inter-agency information sharing systems adoption in the anti/counter-terrorism and disaster management domains. Proc. of The 8th Annual International Conference on Digital Government Research (dg.o 2007) (2007), PA, Philadelphia
    • (2007) Proc. of The 8th Annual International Conference on Digital Government Research (dg.o 2007)
    • Lee, J.1    Rao, H.R.2
  • 33
    • 34547692964 scopus 로고    scopus 로고
    • Perceived risks, counter-beliefs, and intentions to use anti-/counter-terrorism websites: an exploratory study of government-citizens online interactions in a turbulent environment
    • Lee J., and Rao H.R. Perceived risks, counter-beliefs, and intentions to use anti-/counter-terrorism websites: an exploratory study of government-citizens online interactions in a turbulent environment. Decision Support Systems 43 4 (2007)
    • (2007) Decision Support Systems , vol.43 , Issue.4
    • Lee, J.1    Rao, H.R.2
  • 35
    • 73549114871 scopus 로고
    • Predicting user intentions: comparing the technology acceptance model with the theory of planned behavior
    • Mathieson K. Predicting user intentions: comparing the technology acceptance model with the theory of planned behavior. Information Systems Research 2 3 (September 1991)
    • (1991) Information Systems Research , vol.2 , Issue.3
    • Mathieson, K.1
  • 37
    • 0036737236 scopus 로고    scopus 로고
    • Developing and validating trust measures for e-commerce: an integrative typology
    • McKnight D.H., Choudhury V., and Kacmar C. Developing and validating trust measures for e-commerce: an integrative typology. Information Systems Research 13 3 (2002)
    • (2002) Information Systems Research , vol.13 , Issue.3
    • McKnight, D.H.1    Choudhury, V.2    Kacmar, C.3
  • 38
    • 0009925685 scopus 로고    scopus 로고
    • Initial trust formation in new organizational relationships, Academy of Management
    • McKnight D.H., Cummings L.L., and Chervany N.L. Initial trust formation in new organizational relationships, Academy of Management. The Academy of Management Review 23 3 (1998)
    • (1998) The Academy of Management Review , vol.23 , Issue.3
    • McKnight, D.H.1    Cummings, L.L.2    Chervany, N.L.3
  • 40
    • 0001101354 scopus 로고
    • Task complexity and contingent processing in decision making: an information search and protocol analysis
    • Payne J.W. Task complexity and contingent processing in decision making: an information search and protocol analysis. Organizational Behavior and Human Performance 16 (1976)
    • (1976) Organizational Behavior and Human Performance , vol.16
    • Payne, J.W.1
  • 42
    • 33847065411 scopus 로고    scopus 로고
    • Editorial notes-the growth of interest in services management: opportunities for information systems scholars
    • Rai A., and Sambamurthy V. Editorial notes-the growth of interest in services management: opportunities for information systems scholars. Information Systems Research 17 4 (2006)
    • (2006) Information Systems Research , vol.17 , Issue.4
    • Rai, A.1    Sambamurthy, V.2
  • 43
    • 0035286057 scopus 로고    scopus 로고
    • Task complexity, task difficulty, and task production: exploring interactions in a componential framework
    • Robinson P. Task complexity, task difficulty, and task production: exploring interactions in a componential framework. Applied Linguistics 22 1 (2001)
    • (2001) Applied Linguistics , vol.22 , Issue.1
    • Robinson, P.1
  • 46
    • 84936823564 scopus 로고
    • The theory of reasoned action: a meta-analysis of past research with recommendations for modifications and future research
    • Sheppard B.H., Hartwick J., and Warshaw P.R. The theory of reasoned action: a meta-analysis of past research with recommendations for modifications and future research. Journal of Consumer Research 15 3 (December 1988)
    • (1988) Journal of Consumer Research , vol.15 , Issue.3
    • Sheppard, B.H.1    Hartwick, J.2    Warshaw, P.R.3
  • 48
    • 79959220963 scopus 로고    scopus 로고
    • Performance metrics and successful e-government services
    • M. E. Sharpe, Inc., New York
    • Steyaert J. Performance metrics and successful e-government services. e-Service: New Directions in Theory and Practice (2002), M. E. Sharpe, Inc., New York
    • (2002) e-Service: New Directions in Theory and Practice
    • Steyaert, J.1
  • 49
    • 77956784172 scopus 로고    scopus 로고
    • Toward a hierarchical model of intrinsic and extrinsic motivation
    • Academic Press, New York
    • Vallerand R.J. Toward a hierarchical model of intrinsic and extrinsic motivation. Advances in Experimental Social Psychology, Ch.29 (1997), Academic Press, New York
    • (1997) Advances in Experimental Social Psychology, Ch.29
    • Vallerand, R.J.1
  • 50
    • 1542382496 scopus 로고    scopus 로고
    • User acceptance of information technology: toward a unified view
    • Venkatesh V., Morris M.G., Davis G.B., and Davis F.D. User acceptance of information technology: toward a unified view. MIS Quarterly 27 3 (2003)
    • (2003) MIS Quarterly , vol.27 , Issue.3
    • Venkatesh, V.1    Morris, M.G.2    Davis, G.B.3    Davis, F.D.4


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.