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Volumn 17, Issue 3, 1997, Pages 19-21
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Retaining customers in a managed care market: Hospitals must understand the connection between patient satisfaction, loyalty, retention, and revenue
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Author keywords
[No Author keywords available]
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Indexed keywords
ATTITUDE;
HEALTH CARE;
HEALTH PROGRAM;
HOSPITAL COST;
MANAGED CARE;
MARKETING;
PATIENT SATISFACTION;
REVIEW;
RISK ASSESSMENT;
HEALTH SERVICES ACCESSIBILITY;
HOSPITAL-PATIENT RELATIONS;
HUMANS;
MANAGED CARE PROGRAMS;
MARKETING OF HEALTH SERVICES;
ORGANIZATIONAL OBJECTIVES;
PATIENT SATISFACTION;
PHYSICIAN-PATIENT RELATIONS;
UNITED STATES;
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EID: 0030724795
PISSN: 10941304
EISSN: None
Source Type: Journal
DOI: None Document Type: Review |
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Times cited : (27)
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References (10)
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