Hospital customer service in a changing healthcare world: Does it matter?

Journal of Healthcare Management

Volumn 44, Issue 4, 1999, Pages 312-325

  Howard, Julie ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

CONSUMER; HEALTH CARE QUALITY; HEALTH INSURANCE; HOSPITAL MANAGEMENT; HOSPITAL SERVICE; MANAGED CARE ORGANIZATION; PATIENT SATISFACTION; REIMBURSEMENT; REVIEW;

EID: 0033061347     PISSN: 10969012     EISSN: None     Source Type: Journal    
DOI: 10.1097/00115514-199907000-00014     Document Type: Review

References (15)

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