메뉴 건너뛰기




Volumn 59, Issue 2, 2010, Pages 163-185

The role of performance measurement systems to support quality improvement initiatives at supply chain level

Author keywords

Critical success factors; Performance measures; Qualitative methods; Supply chain management

Indexed keywords


EID: 74349083272     PISSN: 17410401     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410401011014249     Document Type: Article
Times cited : (58)

References (62)
  • 2
    • 84986159807 scopus 로고    scopus 로고
    • Key ingredients for the effective implementation of Six Sigma program
    • Anthony, J., Banuelas, R. (2002), "Key ingredients for the effective implementation of Six Sigma program" in Measuring Business Excellence, Vol. 6, No. 4, pp. 20-7.
    • (2002) Measuring Business Excellence , vol.6 , Issue.4 , pp. 20-27
    • Anthony, J.1    Banuelas, R.2
  • 7
    • 0038383101 scopus 로고    scopus 로고
    • Adapting manufacturing-based Six Sigma methodology to the service environment of a radiology film library
    • Benedetto, A.R. (2003), "Adapting manufacturing-based Six Sigma methodology to the service environment of a radiology film library" in Journal of Healthcare Management, Vol. 48, No. 4, p. 263.
    • (2003) Journal of Healthcare Management , vol.48 , Issue.4 , pp. 263
    • Benedetto, A.R.1
  • 8
    • 0040834517 scopus 로고    scopus 로고
    • Identification of the critical factors of TQM
    • Black, S.A., Porter, L.J. (1996), "Identification of the critical factors of TQM", Decision Sciences, Winter.
    • (1996) Decision Sciences , Issue.Winter
    • Black, S.A.1    Porter, L.J.2
  • 9
    • 74349093100 scopus 로고    scopus 로고
    • ENAPS WP3.2 Final Deliverable, CIMRU, University College Galway
    • Bradley, P., Jordan, P. (1996), ENAPS Business Model, ENAPS WP3.2 Final Deliverable, CIMRU, University College Galway.
    • (1996) ENAPS Business Model
    • Bradley, P.1    Jordan, P.2
  • 14
    • 18044403476 scopus 로고    scopus 로고
    • Bargaining power in communication networks
    • Calvò-Armengol, A. (2001), "Bargaining power in communication networks" in Mathematical Social Sciences, Vol. 41, pp. 69-87.
    • (2001) Mathematical Social Sciences , vol.41 , pp. 69-87
    • Calvò-Armengol, A.1
  • 15
    • 67650912520 scopus 로고    scopus 로고
    • Supply chain and quality management, the definition of a standard to implement a process management system in a supply chain
    • Carmignani, G. (2009), "Supply chain and quality management, the definition of a standard to implement a process management system in a supply chain" in Business Process Management Journal, Vol. 15, No. 3, pp. 395-407.
    • (2009) Business Process Management Journal , vol.15 , Issue.3 , pp. 395-407
    • Carmignani, G.1
  • 16
    • 0038292124 scopus 로고    scopus 로고
    • Feasibility of performance measurement system for supply chain: A process-based approach and measures
    • Chan, F.T.S., Qi, H.J. (2003), "Feasibility of performance measurement system for supply chain: a process-based approach and measures" in Integrated Manufacturing Systems, Vol. 14, No. 3, pp. 179-90.
    • (2003) Integrated Manufacturing Systems , vol.14 , Issue.3 , pp. 179-190
    • Chan, F.T.S.1    Qi, H.J.2
  • 17
    • 0032302158 scopus 로고    scopus 로고
    • The TQM paradox: Relations among TQM practices, plant performance, and customer satisfaction
    • Choi, T.Y., Eboch, K. (1998), "The TQM paradox: relations among TQM practices, plant performance, and customer satisfaction" in Journal of Operations Management, Vol. 17, No. 1, pp. 59-75.
    • (1998) Journal of Operations Management , vol.17 , Issue.1 , pp. 59-75
    • Choi, T.Y.1    Eboch, K.2
  • 18
    • 0002618403 scopus 로고    scopus 로고
    • Comparison of quality management practices: Across the supply chain and industries
    • Choi, T.Y., Rungtusanatham, M. (1999), "Comparison of quality management practices: across the supply chain and industries" in Journal of Supply Chain Management, Vol. 35, No. 1, pp. 20-7.
    • (1999) Journal of Supply Chain Management , vol.35 , Issue.1 , pp. 20-27
    • Choi, T.Y.1    Rungtusanatham, M.2
  • 19
    • 0012038947 scopus 로고
    • The SMART way to define and sustain success
    • Cross, K.F., Lynch, R.L. (1989), "The SMART way to define and sustain success" in National Productivity Review, Vol. 9, No. 1, pp. 23-33.
    • (1989) National Productivity Review , vol.9 , Issue.1 , pp. 23-33
    • Cross, K.F.1    Lynch, R.L.2
  • 21
    • 0004481828 scopus 로고    scopus 로고
    • The effects of total quality management on corporate performance: An empirical investigation
    • Easton, G.S., Jarrell, S.L. (1998), "The effects of total quality management on corporate performance: an empirical investigation" in Journal of Business, Vol. 71, No. 2, pp. 253-307.
    • (1998) Journal of Business , vol.71 , Issue.2 , pp. 253-307
    • Easton, G.S.1    Jarrell, S.L.2
  • 22
    • 0032042497 scopus 로고    scopus 로고
    • Implementing corporate strategy: From Tableaux de Bord to Balanced Scorecard
    • Epstein, M., Manzoni, J. (1998), "Implementing corporate strategy: from Tableaux de Bord to Balanced Scorecard" in European Management Journal, Vol. 16, No. 2, pp. 190-203.
    • (1998) European Management Journal , vol.16 , Issue.2 , pp. 190-203
    • Epstein, M.1    Manzoni, J.2
  • 23
    • 0004003238 scopus 로고    scopus 로고
    • European Foundation for Quality Management (EFQM), EFQM, Brussels
    • European Foundation for Quality Management (EFQM) (1999), "The EFQM Excellence Model", EFQM, Brussels, available at: www.efqm.org/model_awards/model/excellence_model.htm.
    • (1999) The EFQM Excellence Model
  • 25
    • 0000212440 scopus 로고    scopus 로고
    • The relationship between quality management practices and performance: Synthesis of findings from the world class manufacturing project
    • Flynn, B.B., Schroeder, R.G., Sakakibara, S. (1996), "The relationship between quality management practices and performance: synthesis of findings from the world class manufacturing project" in Advances in the Management of Organizational Quality, Vol. 1, pp. 140-84.
    • (1996) Advances in the Management of Organizational Quality , vol.1 , pp. 140-184
    • Flynn, B.B.1    Schroeder, R.G.2    Sakakibara, S.3
  • 26
    • 0031169913 scopus 로고    scopus 로고
    • Total quality management in the supply chain: What is its impact on performance
    • Forker, L.B., Mendez, D., Hershauer, J.C. (1997), "Total quality management in the supply chain: what is its impact on performance" in International Journal of Production Research, Vol. 35, No. 6, pp. 1681-701.
    • (1997) International Journal of Production Research , vol.35 , Issue.6 , pp. 1681-1701
    • Forker, L.B.1    Mendez, D.2    Hershauer, J.C.3
  • 27
    • 0013202223 scopus 로고    scopus 로고
    • A path analytic model of quality practices, quality performance and business performance
    • Fynes, B., Voss, C. (2001), "A path analytic model of quality practices, quality performance and business performance" in Production and Operations Management, Vol. 10, No. 4, pp. 494-513.
    • (2001) Production and Operations Management , vol.10 , Issue.4 , pp. 494-513
    • Fynes, B.1    Voss, C.2
  • 28
    • 0031076668 scopus 로고    scopus 로고
    • An integrated dynamic performance measurement system for improving manufacturing competitiveness
    • Ghalayini, A.M., Noble, J.S., Crowe, T.J. (1997), "An integrated dynamic performance measurement system for improving manufacturing competitiveness" in International Journal of Production Economics, Vol. 48, No. 3, pp. 207-25.
    • (1997) International Journal of Production Economics , vol.48 , Issue.3 , pp. 207-225
    • Ghalayini, A.M.1    Noble, J.S.2    Crowe, T.J.3
  • 31
    • 0031232717 scopus 로고    scopus 로고
    • Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards
    • Hendricks, K.B., Singhal, V.R. (1997), "Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards" in Management Science, Vol. 43, No. 9, pp. 1258-74.
    • (1997) Management Science , vol.43 , Issue.9 , pp. 1258-1274
    • Hendricks, K.B.1    Singhal, V.R.2
  • 32
    • 19744375997 scopus 로고    scopus 로고
    • Assessing readiness for six sigma in a service setting
    • Hensley, R.L., Dobie, K. (2005), "Assessing readiness for six sigma in a service setting" in Managing Service Quality, Vol. 15, No. 1, pp. 82-101.
    • (2005) Managing Service Quality , vol.15 , Issue.1 , pp. 82-101
    • Hensley, R.L.1    Dobie, K.2
  • 34
    • 0032678422 scopus 로고    scopus 로고
    • An instrument for measuring total quality management implementation in manufacturing-based business units in India
    • Joseph, I.N., Rajendran, C., Kamalanabhan, T.J. (1999), "An instrument for measuring total quality management implementation in manufacturing-based business units in India" in International Journals of Production Research, Vol. 37, No. 10, pp. 2201-15.
    • (1999) International Journals of Production Research , vol.37 , Issue.10 , pp. 2201-2215
    • Joseph, I.N.1    Rajendran, C.2    Kamalanabhan, T.J.3
  • 35
    • 0442325222 scopus 로고    scopus 로고
    • Business excellence model for supply chain management
    • Kanji, G.K., Wong, A. (1999), "Business excellence model for supply chain management" in Total Quality Management, Vol. 10, No. 8, pp. 1147-68.
    • (1999) Total Quality Management , vol.10 , Issue.8 , pp. 1147-1168
    • Kanji, G.K.1    Wong, A.2
  • 36
    • 0030355287 scopus 로고    scopus 로고
    • Linking the balanced scorecard to strategy
    • Kaplan, R.S., Norton, D.P. (1996), "Linking the balanced scorecard to strategy" in California Management Review, Vol. 39, No. 1, pp. 53-79.
    • (1996) California Management Review , vol.39 , Issue.1 , pp. 53-79
    • Kaplan, R.S.1    Norton, D.P.2
  • 39
    • 0345513515 scopus 로고    scopus 로고
    • Identifying critical success factors for supply chain quality management
    • Kuei, C., Madu, C.N. (2001), "Identifying critical success factors for supply chain quality management" in Asia Pacific Management Review, Vol. 6, No. 4, pp. 409-23.
    • (2001) Asia Pacific Management Review , vol.6 , Issue.4 , pp. 409-423
    • Kuei, C.1    Madu, C.N.2
  • 40
    • 1542371455 scopus 로고    scopus 로고
    • The relationship between supply chain quality management practices and organizational performance
    • Kuei, C., Madu, C.N., Lin, C. (2001), "The relationship between supply chain quality management practices and organizational performance" in International Journal of Quality & Reliability Management, Vol. 18, No. 8, pp. 864-72.
    • (2001) International Journal of Quality & Reliability Management , vol.18 , Issue.8 , pp. 864-872
    • Kuei, C.1    Madu, C.N.2    Lin, C.3
  • 41
    • 33644990461 scopus 로고    scopus 로고
    • Benefits, obstacles, and future of Six Sigma approach
    • Kwak, Y.H., Anbari, F.T. (2006), "Benefits, obstacles, and future of Six Sigma approach" in Technovation, Vol. 26, pp. 708-15.
    • (2006) Technovation , vol.26 , pp. 708-715
    • Kwak, Y.H.1    Anbari, F.T.2
  • 44
    • 0642271094 scopus 로고
    • The change in quality management practices: 1995 versus 1991
    • Millen, R.A., Maggard, M. (1991), "The change in quality management practices: 1995 versus 1991" in Total Quality Management, Vol. 8, No. 4, pp. 173-9.
    • (1991) Total Quality Management , vol.8 , Issue.4 , pp. 173-179
    • Millen, R.A.1    Maggard, M.2
  • 46
    • 0037448268 scopus 로고    scopus 로고
    • Does supply chain management really pay? Six perspectives to measure the performance of managing a supply chain
    • Otto, A., Kotzab, H. (2003), "Does supply chain management really pay? Six perspectives to measure the performance of managing a supply chain" in European Journal of Operational Research, Vol. 144, pp. 306-20.
    • (2003) European Journal of Operational Research , vol.144 , pp. 306-320
    • Otto, A.1    Kotzab, H.2
  • 48
    • 0035627607 scopus 로고    scopus 로고
    • Quality management in a supply chain perspective, strategies and operative choices in a textile-apparel network
    • Romano, P., Vinelli, A. (2001), "Quality management in a supply chain perspective, strategies and operative choices in a textile-apparel network" in International Journal of Operations & Production Management, Vol. 21, pp. 446-60.
    • (2001) International Journal of Operations & Production Management , vol.21 , pp. 446-460
    • Romano, P.1    Vinelli, A.2
  • 49
    • 9444227957 scopus 로고    scopus 로고
    • Quality in US manufacturing industries: An empirical study
    • Rothlein, C., Mangiameli, P., Ebrahimpour, M. (2002), "Quality in US manufacturing industries: an empirical study" in Quality Management Journal, Vol. 9, No. 3, pp. 48-66.
    • (2002) Quality Management Journal , vol.9 , Issue.3 , pp. 48-66
    • Rothlein, C.1    Mangiameli, P.2    Ebrahimpour, M.3
  • 51
    • 0032632415 scopus 로고    scopus 로고
    • The relationship between total quality management practices and operational performance
    • Samson, D., Terziovski, M. (1999), "The relationship between total quality management practices and operational performance" in Journal of Operations Management, Vol. 17, No. 4, pp. 393-409.
    • (1999) Journal of Operations Management , vol.17 , Issue.4 , pp. 393-409
    • Samson, D.1    Terziovski, M.2
  • 52
    • 84962968942 scopus 로고
    • An instrument for measuring the critical factors of quality management
    • Saraph, J.V., Benson, G., Schroeder, R.G. (1989), "An instrument for measuring the critical factors of quality management" in Decision Sciences, Vol. 20, No. 4, pp. 810-29.
    • (1989) Decision Sciences , vol.20 , Issue.4 , pp. 810-829
    • Saraph, J.V.1    Benson, G.2    Schroeder, R.G.3
  • 54
    • 74349120854 scopus 로고    scopus 로고
    • Enlisting lean Six Sigma in the army acquisition process
    • Smith, L., Wilson, R., Burke, T. (2008), "Enlisting lean Six Sigma in the army acquisition process", Improving Processes, March-April.
    • (2008) Improving Processes , Issue.March-April
    • Smith, L.1    Wilson, R.2    Burke, T.3
  • 55
    • 84996222700 scopus 로고    scopus 로고
    • The impact of relational variables on export performance: An empirical investigation in Australia and the UK
    • Styles, C., Ambler, T. (2000), "The impact of relational variables on export performance: an empirical investigation in Australia and the UK" in Australian Journal of Management, Vol. 25, No. 3, pp. 261-81.
    • (2000) Australian Journal of Management , vol.25 , Issue.3 , pp. 261-281
    • Styles, C.1    Ambler, T.2
  • 57
    • 0242359988 scopus 로고    scopus 로고
    • A second-order factor analysis of critical TQM factors
    • Tamimi, N. (1998), "A second-order factor analysis of critical TQM factors" in International Journal of Quality Science, Vol. 3, No. 1, pp. 71-9.
    • (1998) International Journal of Quality Science , vol.3 , Issue.1 , pp. 71-79
    • Tamimi, N.1
  • 59
    • 3843048582 scopus 로고    scopus 로고
    • Building supply chains: A key to enhancing manufacturing performance
    • Tracey, M., Vonderembse, M.A. (2000), "Building supply chains: a key to enhancing manufacturing performance" in Mid American Journal of Business, Vol. 15, No. 2, pp. 11-20.
    • (2000) Mid American Journal of Business , vol.15 , Issue.2 , pp. 11-20
    • Tracey, M.1    Vonderembse, M.A.2
  • 60
    • 18344372661 scopus 로고    scopus 로고
    • A model for predictive performance measurement system
    • Unahabhokha, C., Platts, K., Tan, K.H. (2004), "A model for predictive performance measurement system" in IGLS 2004 Proceedings, pp. 425-39.
    • (2004) IGLS 2004 Proceedings , pp. 425-439
    • Unahabhokha, C.1    Platts, K.2    Tan, K.H.3
  • 61
    • 0001022816 scopus 로고    scopus 로고
    • Measuring the unmeasurable- measuring and improving performance in the supply chain
    • Van Hoek, R.I. (1998), "Measuring the unmeasurable- measuring and improving performance in the supply chain" in Supply Chain Management, Vol. 3, No. 4, pp. 187-92.
    • (1998) Supply Chain Management , vol.3 , Issue.4 , pp. 187-192
    • Van Hoek, R.I.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.