Quality management in the logistics function: An empirical study

International Journal of Quality and Reliability Management

Volumn 16, Issue 2, 1999, Pages 166-180

  Millen, Robert ^a   Sohal, Amrik ^b   Moss, Simon ^b  

^a NORTHEASTERN UNIVERSITY   (United States)

^b MONASH UNIVERSITY   (Australia)

Author keywords

Australia; Logistics; Quality; TQM

Indexed keywords

EID: 0000193398     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656719910239929     Document Type: Article

References (18)

1. American Quality Foundation (1991), International Quality Study: Top Line Findings, USA., Report No. 1.
2. Cruz, C. (1997), "Buyers won't tolerate delivery delinquencies" in Purchasing, Vol. 123, No. 1, pp. 38-41.
3. DeMeyer, A., Miller, J.G., Nakone, J., Ferdows, K. (1989), "Flexibility: the next competitive battle" in Strategic Management Journal, Vol. 10, No. 2, pp. 135-44.
4. Distribution (1997), The quest for quality, Vol. 97, No. 9.
5. Eisen, H., Mulraney, B.J., Sohal, A.S. (1992), "Impediments to the adoption of modern quality management practices" in International Journal of Quality & Reliability Management, Vol. 9, No. 5, pp. 17-41.
6. General Accounting Office (1991), Management Practices: US Companies Improve Performance through Quality Efforts, US Government Publishing Office, Washington, DC.
7. Hendricks and Singhal (1997), "Does implementing a TQM program improve operating performance?" in Management Science, Vol. 43, No. 9, pp. 1258-74.
8. Hoerl, A.E., Kennard, R.W. (1970), "Ridge regression: applications to nonorthogonal problems" in Technometrics, Vol. 12, pp. 69-82.
9. Industry Week (1996) in Corporate chain gangs, Vol. 245, No. 8, p. 1.
10. Maani, K.E., Putterill, M.S., Sluti, D.G. (1994), "Empirical analysis of quality improvement in manufacturing" in Asia Pacific Journal of Quality Management, Vol. 3, No. 1, pp. 5-23.
11. Millen, R.A., Maggard, M. (1997), "The change in quality management practices: 1995 versus 1991" in Total Quality Management, Vol. 8, No. 4, pp. 173-9.
12. Overall, J.E., Gibson, J.M., Novy, D.M. (1993), "Population recovery capabilities of 35 cluster analysis methods" in Journal of Clinical Psychology, Vol. 49, pp. 459-70.
13. Read, W. F., Miller, M. S. (1991), "The state of quality in logistics" in The International Journal of Physical Distribution and Logistics Management, Vol. 21, No. 6, pp. 32-47.
14. Siegel, S., Castellan, N.J. Jr (1988), Nonparametric Statistics for the Behavioral Sciences, McGraw-Hill, New York, NY.
15. Sohal, A.S. (1995), Quality Practices in Australian Firms, Monash University/Ernst and Young Report, Department of Management, Monash University, Melbourne, Australia.
16. Sohal, A.S., Ramsay, L., Samson, D. (1991), "Quality management practices in Australian industry" in Total Quality Management, Vol. 3, No. 3, pp. 283-99.
17. Terziovski, M., Sohal, A.S., Moss, S. (1997), A Longitudinal Study of Quality Management Practices in Australian Organizations, Department of Management, Monash University, Melbourne.
18. Transportation & Distribution (1996) in Logistics makes strange channelfellows, Vol. 37, No. 7, p. 7.